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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets were just as dirty as they were before. I had to do them myself after your tech left because my carpet was dirty and really wet. I am demanding a refund.
Brandon did a very nice job! He was on time, friendly, and competent! Our carpets look fresh and clean.
Bobby was professional and friendly when cleaning my rugs and couch. I enjoyed the whole process. I would use Bobby and Zeroez again! Jeff
I chose zerorez because we have a family member in the business. But I wasn’t happy with our last cleaning. I had some bloodstains on our stairs from where a family member was injured. I was able to get an appt two days later. With my 3 room plus hallway special and the stairs plus an extra $100(!) to try to get the bloodstains out I ended up paying $350, way more than I planned. And the stains are still there. I called and they are coming out again but if the stains do t come out they want another special stain fee to try some other stain remover. I feel that since I paid the extra $100 there shouldn’t be another fee to keep working until they come out. Blood isn’t an unusual stain, and it was only 2 days old.
Great service! Were able to remove some bad stains. No unpleasant smell at all.
The technician was on time, very polite and friendly, very professional, and very hard working. He went above and beyond to get my carpets clean.
Ease of scheduling and people show up on time. But when you schedule online your options for pricing or not that great. There is no option for area rugs, for example. So when the person shows up to clean, what was quoted is wrong and the price changes. I requested pet treatment for a small room at $60 because that was my only option but what I really needed was pet treatment of an area rug. When the person came to clean, they said instead of the $60 I was quoted for a small room it would actually be per square foot, which was more. Which also makes no sense.
Fast, fair and good value.
Good and dependable service.
I was scheduled for Thurs 8/07 but somehow they recorded my phone number wrong, so I never got a phone call before the tech was on his way. I don't live at this house and there was no electricity, so I wasn't staying there hanging out for the technician. I called bat 2:45 that afternoon (my appt timeframe was from 12 - 3) to see what happend and to see if they could come back. The lady told me they couldn't come back because the guys were already on their last call of the day. But I was one of the last calls of the day. AND YOU ALL screwed up, which means you all should have come back. I drove 45 minutes EACH WAY for the appointment on Wednesday. And then I had to come back again the next day - another 45 minutes each way. What is frustrating is that I am a returning customer. My information - including my phone number - was already in the system. So how the phone number got changed, I don't know. But either way, the fault was on Zerorez's end and you all should have acoomodated coming back that day. My window time slot was from 12-3 and I called at like 2:45 to figure out if they were coming. Proper customer service would have gotten a tech back out there that afternoon. So while the cleaning on Friday was just fine and that technician was nice, Zerorez's ability to take care of their customers is abysmal!
Alexander provided stellar customer service and worked hard to clean our carpets, tile and flooring! He was very upbeat and did an amazing job! Highly recommend!!!
The technician was very nice and knowledgeable. My disappointment is with your business model. Your adherence to no detergents or other means to loosen stains results in a less than satisfactory experience. I will now use the chemicals you won't to remove the stains left behind.
Excellent fast and effective service
great work nice people to do there job..
Effective and cleaned very well! Looks and smells great! The tech explained everything very well and helped me determine exactly what I needed! He was very friendly and efficient!
the person who clean my carpets gave me suggestions and listen to what I had to say
Diamond provided world class customer service. He was kind, patient and professional. He educated me on the cleaning procces as he walked through my home. He listened and addressed all my concerns. I will use your company in the future. We would like to receive all future services from Diamond. This young man is truly an asset to your company. Thank you Diamind for your amazing service!
Jay was our technician, and he did an excellent job! He took the time to explain everything he was doing and even showed us the process along the way. He was thorough, knowledgeable, and shared great tips on how to keep our carpets cleaner for longer. The pricing was also very reasonable. Highly recommend!
I think y'all do a great job! The technicians are always great!
Excellent service. Thorough, great knowledge of products and cleaning methods.
Joe was awesome at making my stains look
so much better ! Thank you for your hard work!
First name removed
Very kind people, fast turnaround on bookings, customer service is great!
Carpets and tile looked great after.
Easy to book, quick service, friendly team.
When we were not satisfied with the cleaning Zerorez came back almost immediately and redid much of the area without charge.
the technician was very polite, knowledgeable, and thorough! He explained every step of the process, and he was very careful in carrying out the work. A+
Zerorez was fantastic! We were put on the schedule quickly and Joe our technician was professional, thorough, and took great pride in his work. We were very pleased with how our carpets looked and would highly recommend Zerorez to anyone!
Thank you,
Kaitlin
The gentleman they sent to clean the carpets and the master bath tile was thorough and did an excellent job. He was able to remove a couple of spots that previous companies said the could but could not. He took his time to ensure that everything was done to our satisfaction. We would definitely have Zerorez back again.
Carpets in my house were in pretty bad shape and hadn't been cleaned in a long time. The technician, Alex, did a fantastic job on the cleaning, and spot treatments for some really bad areas. Areas. He was knowledgeable and seemed to really care about the results for the client. We were very pleased with the results, and couldn't believe how much it did for the carpets.
Love Zerorez. My carpets look brand new.