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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality and Service combined
The most amazing cleaning process I have ever seen, and Brad was an absolute professional. I'll always use Zerorez.
On time, friendly, asked questions, explained process, did a great job. I also had the air ducts cleaned. Rob had to do it from the attic and it had to have been 120 degrees up there. He did it with a smile.
I felt safe having my 2 year old on the house while getting the carpets cleaned!
Give more accurate estimates online. We were shocked when our bill was $130.00 MORE than the online estimate which was completed accurately!
the approach to cleaning without all the grunge left in the carpet AND the very quick service schedule.
Your method of cleaning gets out the worst of dirt and the carpet stays clean for so much longer then other methods.
the men
your people
I was disappointed on two counts. One, when you all advertise, that you have a special going on for $99.00 that includes three rooms, no one tells us that it depends on the size. On the flip side, if you all do charge extra for a bigger room, than do you also reduce the rate for the smaller ones?
Secondly, our carpet was clean to begin with and we had just a few stains and i can still see them. Yesterday, when the carpet was wet, we could not tell but today it looks the same as though no one had even come in to clean it.
The technicians were really good, do not have a complaint there but not happy with the result nor the price.
No nonsense customer service ,professional techs =great product!
done well and very courteous!
Courteous, professional, and plan on using again.
Service person was very professional and very knowledgeable about the services he was providing. The carpet was clean and not "krispy", just like he said it would be!
Really nice quality job
results were excellent
The stains that were removed were remarkable. The cooperation with scheduling was wonderful. I couldn't have asked, much less expected anything better.
Our technician was awesome. He did a wonderful job and my carpets look brand new. I will definately use you again.
They work!
Very satisfied with Zerorez carpet cleaning service. Would use again in the future.
Non toxic
My carpet was very dirty and had two areas especially soiled. Mike cleaned my carpets so they look like new. I will call Zerorez again and recommend you to everyone I know.
Polite, professional, on time, careful employees.
I liked how the carpet felt, looked and smelled. I liked that it was safe for animals and people to be on.
I paid $90 extra in 5 rooms for pet urine and i don't believe it worked. I would not do it again. A couple of squirts on the carpet is not worth $90 a room. Rooms still stink. Other than that the young man that worked the carpet did a great job and the carpet looks fine.
Good service, nice people, wish a couple of spots could have gotten cleaner.
The tile cleaning left a sticky residue. Someone couldn't come out and clean it
so it was agreed that $100. would be deducted from bill. That was a week ago and
I still haven't seen a credit posted to my account.
I was very happy with the carpet cleaning, and would recommend Zerorez to my friends for that service.
However, I was also very unhappy with the scheduled air duct cleaning. I had scheduled an appointment to have that done, and it was my understanding that your company would clean out 10 vents for $247.00 plus $8 fuel cost. However, the gentleman who came to do that told me that it was not necessary, the ducts weren't that dirty, even though I have never had the ducts cleaned since the 20+ years I have owned my home. Your employee only cleaned the one main vent, and charged me $100 for that. I felt that all the ducts needed to be cleaned, and your employee did not seem to care about my opinion. I have done the research with other companies, and have talked to friends who have used other companies to clean out the air ducts. My friends, who have owned their home as long as I have, have had dirt, dust, mice, insects and other dirt/critters cleaned out from the air ducts, and that is what I wanted. I don't care for the way your employee treated me, as if I don't know anything about my own home. I am very dissatisfied with that service, and I will not be recommending Zerorez to anyone for that.
Additionally, I would suggest that you instruct your employees to refrain from making political or other personal statements while in a home. I was watching a special program regarding President Reagan, and your employee kept calling him a "liar." I was offended, and did not appreciate it.
Clan, ordorless quick and easy.
live up to their advertising