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based on 83406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech. ( Anthony) who cleaned my carped did a wonderful job. He was frendly and very efficient.
I appreciate the level of interest and professionalism the technicians show and the effectiveness of the products used.
Efficient service and carpets/sofas look and feel great
OMG, my tile flooring and the grout seriously looked brand new. I would have never believed the grout would be white again...I need sunglasses to look at it ;-)...simply amazing. The carpet looked fabulous, too. The high traffic area and spill areas gone and beautiful. Our service man, Keith, was professional, courteous and thorough. A fabulous experience all around!
I especially like the fact that you DO stand behind your products.
You were very open to helping with the replacement of a defective unit with no questions asked. You stayed in touch with me throughout the process and the replacement product was installed and up and running before your technician left.
I have always found your techs to be polite, on-time, neat, and helpful.
The technician went above and beyond to clean my carpets. He was very courteous and extremely dedicated in getting all the stains/spots out of my carpets.
My carpets look great. The drying time was minimal, and they don's feel sticky to the touch.
Zerorez technicians are extremely courteous and professional. Their work is excellent and I am always pleased with the quality and thoroughness of their work. Our technician Mike Laga has been great every time.
I liked the friendliness of the service man, Joe. He was speedy and efficient.
On the negative side, the Pet Stain spray is way overpriced at $60 per room. It took Joe about 5 minutes to spend my $300, which doubled the cost of the service call.
In addition, 2 stains have come back since Joe the time Joe left. They appeared the next morning after the carpets were dry.
I was so impressed with the professionalism and knowledgement of the technician. He explained to me how your service works and how it compares to other carpet cleaning companies. He was very patient with all my questions. He did a great job and my carpets are looking brand new!
We had our ac/heating duct work cleaned and units serviced, and our carpets cleaned. The carpets look and feel great. There were no lingering cleaning solution smells, or perfume used to mask odors. Great professional service from the corporate office and personable, hard-working technician.
Outstanding service personnel and results.
I like the job that was done by a very professional service person. The carpet looked great and I had information about future cleaning projects.
That you actually get the dirt up and out, the carpets are really clean and they dried very quickly
the serviceman who serviced us was very polite, and I think he worked very hard to make sure our carpets were as clean as possible. I was a little disappointed that your minimum charge to come to Kaufman county was almost twice as much as the special you advertised on the radio, which is what motivated me to call you to begin with. Also, I was disappointed to learn that the basic cleaning does not get out pet urine, and so the extra charge per room to use the spray that removes the urine was $60 per room. All in all, we paid much more than I was expecting to pay, and I hope that the extra money was worth it. Only time will tell.
I thought the carpet originally looked awesome but the tech did have to come back to treat 2 spots that appeared after it dried.
Our carpets are very clean and fresh. They gave me a time, the service technician called in advance on their way, arrived when he said he would, did their job and was gone.
Great specials. Great service.
Be on time. Call if problems arise to let the customer know that you have not forgotten them when you don't make the "time window".
we spent 998.00 for the cleaning service and some of the carpet stains have returned. we would like to see a return visit for customer satisfaction. thank you, Name removed. phone# Phone number removed
No residue left behind.
I was going to replace my carpet but decided to give Zerorez a try first. The carpets look amazing and the pile stands up like it was new!
The "green" aspect of the products.
Field techs and office personnel do not seem to communicate. You need better customer service, not voice mails. This is the second time I have used Zerorez, and while the product is good, the lack of available customer service is unacceptable. I don't want to spend any more time dealing with Zerorez - it's too time-consuming.
Your process really works! The carpet looks great!
Made promises that pet stains would not come back and they look just like they did before you came.
The carpet was nearly dry before the tech left.
Apt scheduling is poor, Zerorez used to do a better job at it.
I loved the thoroughness of the cleaning process and the technician kept my husband informed of everything he was doing.
You guys can get stains and smells out of carpet and rugs like no other!!!!!