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based on 83402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. The rep who visited last was very friendly and knowledgeable. He clearly has a passion for what he does. I was very impressed with him.
I think your service technician did an excellent job. He worked very hard, and my carpet is wonderfully clean. Best cleaning job I've ever had.
Had several spots that were gone after cleaning. Didn't take very long for floor to dry. Technician was there in time frame I was told and he even called first. After carpet dried, could tell by the feel when walking on it barefoot that it felt clean & sanitized.
I was not here while the cleaning was taking place, so I can't speculate the effort exerted by the individual. Our carpet was heavily soiled. It now has stripes where some areas were cleaned better than others. The animal stain was fresh and yet it did not come out and it was not guaranteed either. I was expecting better results. After listening to Jody Dean's comments on the radio about paint coming out of the carpet, I am greatly disappointed.
You were here a week ago yesterday, had to take my area rug in to the shop to clean. Technician told me should have back in about 3 days. It's now a week and a day later and I still don't have it back. You were supposed to call yesterday (6/25) to let me know if couldn't get to me and no phone call....nothing! I want my rug back, clean and dry, and think I should get a discount or something!
This is the second time I have used Zerorez. They clean my carpet the best of any cleaners that I have ever used. They make my carpet look like new. The technicians came in, were courteous, did their jobs and left. I am sold on them. I sing their praises to anyone that asks about carpet cleaning.
Best cleaning we have ever had
I like the way it cleans.
My appointment for Monday 06/20/2011 was cancelled 20 minutes before they were to be at my office. The appointment was rescheduled for Wednesday and the appointment was 5:30 to 6:00 and the tech did not arrive until 6:20 and never apologized for being late. He was very nice and very thorough. You need an after hours # where you can reach someone if the driver is late. I called the main # and left a message stating the driver was late and no one ever called be back. We have spots that are already showing back up.
The serviceman arrived 30 minutes after my window time. He went to wrong house first, then getting 2 rugs out the door to get cleaned took 50 minutes. In addition while backing his truck up 2 large bracches were ripped off of my Bradford Pear tree that was professionally pruned this spring. I am counting on getting very clean rugs back. Not sure if the price 500.00 for 2 rugs is a good deal after the headache of getting them sent off.
Simply the best
Good Job. the carpet looks new again.
No disappointment, I'm just not sure. The customer service was great. Something the technician said just made me think and question your product. Anthony told me that if I did not do the pet treatment, the rug would not be sanitary. So I am wondering if the rooms that did not need the pet treatment are sanitary or not. If the 200+ degree water DID make those rooms sanitary, why would the room with the pet accidents NOT be sanitary with just the water (and no pet treatment). If the hot water did NOT make the rooms sanitary, why did I pay $200+ for my carpets to be fluffed up? And what does "clean" mean? Does it mean "sanitary" or just "not dirty". I'm a little confused. If the hot water DOES make the carpet sanitary, I am disappointed that Anthony had me purchase the pet treatment and put my kids (with chemical sensitivities) and geriatric animals in possible danger. I know you say your product is "pet safe", but a lot of fertilizers and other products say that too and they are absolutely NOT safe. I am reserving my judgment on the service. The house smelled no different to my husband when he came home from his overseas trip and the stains are still there. The only difference that I can see, is that the carpets "look" better. I have no idea about their actual cleanliness or safety.
First time I had Zerorez it was ok but they left the floor REALLY WET. However, I gave them another try and this time the work done was way more professional and thorough, he kept me informed of what he was doing and why, with some good suggestions too. Floor dried in just a couple of hours this time instead of days.
Friendly and hardworking carpet guy ....went out of his way to insure we were happy with the results and, boy , were we happy!
The two technicians did a great job stretching the carpet upstairs and in the closet. They also cleaned two recliners as well and had good results. I think the pricing was a little excessive, but as far as service, we're very pleased. I would say to any of my friends that you do a great job, but that you could probably get this done for a little less with other companies.
I sent an email Tuesday evening that I was unhappy with my experience with my carpet cleaning from Tuesday, June 21, and asked for a call back on my cell phone Phone number removed). I have not heard from anyone. I have several spots still remaining and at least two traffic areas that are still dirty. When I didn't receive a call yesterday, I called and left a message on the customer service line last evening. I actually thought when I received this survey that you were getting back to me. I am really disappointed. With all of the hype that I hear about Zeroez and their customer service, no one has bothered to contact me. The fact that the price changed after the technician got there because my den qualified as two areas has only added insult to injury that the job has not been done to my satisfaction. I had checked as best I could before the technician left but because the carpet was quite damp, I didn't want to walk on it. Jody Dean from KLUV gets oil paint out of his carpet, but Zeroez cannot get a wine stain out of mine. If you cannot complete the job to my satisfaction, then my only recourse is to ask for a refund.
I was looking forward to using this company after the radio ads I had heard and after reading reviews of good customer service. Unfortunately I was that was not my experience and I was highly disappointed. I called to schedule my appointment and was told Wednesday ( the next day) and someone would call back with a 3hr window for arrival. I did not receive a call at all that day. I called back the next morning and was told my appointment was somehow scheduled for Saturday but that they could come out that day between 1 and 4 and I would get a call 30min before someone arrives. I spent my day clearing my floors (while 9 months pregnant) and vacuuming. After not hearing anything by 3:30 I called just to make sure I was actually on the schedule and to see what was going on. I was put on hold 3 times, and transferred to 3 different people having to explain everything all three times, and then ultimately transferred to a voice machine. Someone should have at least had the courtesy to tell me what was going on. I finally get a call, but from a technician saying he was on his way. It's about 5pm at this point. Once he gets here, his handle doesn't work, and we have to schedule for the next day. The only good customer service I received with this company was from the technicians. They were polite and apologetic. I did not like or feel I deserved to be treated the way I was by the phone staff.
given a time of arrival... carpet seems to stay cleaner longer.
Sorry, for the late response. I recommend Zerorez all the time. My house smells fresher after the carpet cleaning. My carpets look and feel like new and stay that way with just normal vacumning for months afterward.
Carpets were very soft after cleaning - great young man as technician.
My carpet looksgreat and smells fresh. Best part of all, there is no chemical or soap smell.
On time, careful attention to my yard and my furniture, always a great job.
Honesty. Our technician actually recommended we not do as much as we originally intended...it wasn't needed.
Great service. Very professional staff from your first phone call, until your service tech leaves.
Our carpets looked horrid until your tech came and did his magic. They look like new now...and everyone who has seen the before and after results have been amazed. Great job...great product...great team!!
Environmentally friendly, personnel are professional and it works!
I have already recommended your service to my mother. I like the fact that the carpet dries quickly and that there is not a strong chemical odor. I also like that the residue is taken off site for disposal. The service technician was personable and polite and made sure I was satisfied with the work done.
We had several rooms including pantry and closets. The majority of the rooms were excellent and we are very pleased. The one bedroom which was the worst, appeared to be very well cleaned but as it dried, several of the large stains appeared to come back (still much lighter than they had been). We realize this room was a real challenge to clean but we are disappointed that the stains that disappeared while wet came back as they dried.
I like the fact that you do not use soap, just water with a high pH level. I am curious to see how my carpets will look after a month or so. It will be so nice to not have spots reoccurring. I can't wait to have Zerorez back to do the rest of my house, so it'll all look great!