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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks great and I love the easy to use online services Zerorez provides!
I was not at home when the services were performed, my husband was. He did state they worked very efficiently, was in and out within 1 12 hrs. and the roomed looked very good. Only 2 spots were not removed from the carpet.
Arrival in the timeframe promised
Job done quickly
Carpets cleaned extremely well -- stains of long-standing are gone
Did a better job than any other carpet cleaning service we have ever used. Our 15+ year old carpets look and smell brand new! Years of pet stains completely disappeared!
Quick professional Service
So far (48 hrs later) it looks just great and dried quite quickly. Gentleman who did it was so nice and worked by himself, expeditiously. thanks
I have always been satisfied with zerorez and was not disappointed this time either however, I had one room of carpet and added 2 small bathrooms with tile for steam cleaning...it was not made clear to me that I would pay for a predetermined square footage of tile regardless, had I understood this I would have maximized and added another room for steam cleaning...
I was quoted a price over the phone and was charged an additional $75.00. I went over the price with a girl at your office twice to be sure I knew exactly what I would be paying. The extra charge put me in a very bad position as I was on a very tight budget because of my move into my new home. I was also told I would receive a $100 jewelry gift certificate which I did not receive. I was disappointed because zerorez did not do what they said they would.
I AM NOT HAPPY WITH HOW THE CARPET CAME OUT OOKING I WOULD LIKE IT DONE OVER. THE YOUNG MAN WAS 1 1/2 HOURS LATE & ALL HE COULD SAY WAS HE COULD NOT PROMISE ANYTHING. THE 199.00 SPECIAL COST OVER 300.00 - I DON'T MIND PAYING FOR GOOD WORK. I ALSO WANTED TO GET A PRICE TO HAVE MY TILE CLEANED ANOTHER TIME - HE SAID IT WAS NOT A GOOD IDEA. I GUESS I WILL CALL STANLEY STEAMER FOR THE TILE.
I was very pleased with the end result and will certainly use your service again.
aSSOCIATE WAS EXTREMELY HELPFUL .TOOK TIME TO EXPLAIN EVERYTHING.
My rug had to be re-treated at your office and was not back as promised and thus it was not in my home when I had my social gathering. Your product is good but too expensive to use regularly. It would be great if you could offer a reasonably priced maintenance program.
I like your chemical-free process. Technician was friendly, professional, and knowledgeable.
I received a message that my window for arrival was 1:30-4. When I called to check status, I was told that window was wrong and the window was 2-5 which I then had to make alternate arrangements for childcare. Then, the rep did not show up until 6:30. This was way out of line from the original time given to me. Also, I don't understand why I was given a different window than what was in the computer according to the dispatcher I spoke to.
no chemicals. drys quickly. works well. professional, helpful. cheerful staff.
They worked. The technician was very knowledgable.
I was very impressed with Mike Laga, who cleaned a couch and oversized chair for me this week. I had previously gotten a quote from another company recommended by my furniture's manufacturer, and was incredibly underwhelmed by what they offered. I should have known better to even consider anyone other than Zerorez. When Mike showed up, he listened to my problem, read the instructions on what cleaning process was needed for my furniture, took some thread samples to determine the fiber composition, and used a blacklight to determine where the stains were (pet urine). He then explained the cleaning process to me, checked to see if any of my family had chemical sensitivities, and took the most affected cushions/covers back to the warehouse to be put through a further cleaning/sanitizing process. And to top it off, he gave my living room carpet a quick cleaning at no charge when he was through with the furniture, which was a shockingly pleasant surprise, as my toddler son and dog give it a workout. We are very pleased with the results thus far, and look forward to getting our remaining cushions and covers back next week. Thanks again for your outstanding service!
I was disappointed in that your cleaning advertised to get out stains(wine)other carpet
cleaning doesn't but there where a couple of stains on the floors from some juice or
kool-aid from the kid's drinks that did not come up. I realize your service men
are not there to win a popularity contest but your service man was not very friendly
and hardly smiled.
Carpets are almost like new!
Was scheduled between 1:30 and 4:00 p.m. Tech didn't show until after 5:30 p.m. We had plans for the evening and had to cancel them.
The carpet feels brand new and the air in the house smells cleaner. Less allergy problems.
Great job; serviceman, Rick, very personable and competent.
My $139 service turned into over $300, which was all fine, but I was disappointed that the pet urine stains and other stains didn't come out, even after paying an extra amount. The service techs (Anthony and his partner) were nice and seemed to work hard. This is my first time trying Zerorez and I may have too high of expectations from your radio advertising.
If the team doesn't arrive at the scheduled window period, it is better call the customer about the time they will get there.
The cleaning does not smell when they clean the carpet. I would like to see them open up the closet door and get that area before entering the closet. Was not done. Carpet looks like new and I liked the cleaning process that is almost dry when they leave.
Product smells good and did a moderate job cleaning very dirty floors. The associate that cleaned the carpet was great.
2nd time to use your service. Good communication and great job. Carpet looks great.
CHEMICAL FREE. MIKE, SERVICE TECH WAS VERY PROFESSIONAL
The last technician I had took much more time and care into getting the stains out of the carpet. This time the technician was still good, just didn't get the stain that I was most concerned about out.
No chemical odor. Got out stains that I was worried would not come out. Carpets look and smell fresh. Already recommended to a friend. Technician was excellent.