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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and easy to schedule
The one stain that kept coming back has not come back and I felt like my carpet was really clean for the first time since it was laid.
The service man was quick, friendly and did a good job. The carpets dried quickly and felt really nice. I already told my friend at work about it and she might be giving you guys a call.
Make sure all of your employees know how to clean grime out of carpet
clean workers and a verry clean job
Always pleased with how well the carpet looks when complete. Paul did an excelent job.
I like the way my carpets look after you've cleaned them. I also appreciate the care and precision your technicians use.
Very professional
Pet odor removal was very effective.
Will definitely use again
Your carpet cleaning process was done quickly and the man doing the treatment was careful with our furniture also. So far I am pleased with the results.
everything was great
Do a great job on my carpet and your people are great. Thanks.
I've used Zerorez twice now and have been very satisfied both times. I'm also very impressed with your service technicians. Ricky Rankin was very friendly and knowledgeable, arriving at the front-end of my scheduled arrival window and was very efficient. He's a true asset to your Company. Customer service makes all the difference in the world! Keep up the good work.
My rug was taken for cleaning, I was told it takes 3 - 4 weeks, on week 5 I had to call in to get status. It was delivered the next day, but threads are loose and torn all over. I called in and complained, I was told they will get back with since they have to talk to the compny that cleaned it. This day is day 4 and have not herd back.
The carpets and sofa look brand new. The drying process was so quick. Thanks for a great job!
no soap fast drying time carpets are clean
It was fast, thorough, and every bit as effective in cleaning my VERY dirty carpets as advertised. Very pleased. The person who did my carpets was also very professional and took pride in his work.
The online area rug was not specific, when the technician arrived he stated the rug would need to be taken in and the charge would be much higher. It is not an expensive rug and does not require anything but the normal clean. I was very pleased with the service, result and will be a repeat customer.
I was told that cleaning around the edges of the room or basically the outside edges of carpet would be an additional charge and require more time allotted - it was called filtration lines- These so called filtration lines are 1 to 1 1/2 inches from the baseboards and to me that is unacceptable. When I arrange to get my carpets cleaned I expect all of it to be cleaned. There should be a tool specifically for that purpose if it's really needed. Maybe when you tell someone you have a 3 room special price it should have a disclaimer stating that it doesn't include the edges & you only clean around furniture.
I like the fact that there is no detergent in the cleaning process. The results were excellent even though our carpet was badly soiled. My expectation is that the carpet will remain clean longer, since detergenet residue starts to attract dirt once the carpet has been cleaned. The technician doing the cleaning was prompt, intelligent and easy to work with. He was honest about what to expect from the cleaning, but the results were better than I expected.
So far, the stains have remained gone. The technician was professional, however, your pricing seemed a little high. I paid an extra $90 just for a stairway, which seemed excessive.
everything
friendly and knowlegdeable servicemen
Extremely polite technician who was also respectful of my home. Did a very good
and thorough job. I would without hesitation recommend your company to any of my friends or
family.
The carpets felt clean and were dry soon after the cleaning.
The technition was wonderful. For the first time in a long list of carpet cleaning companys I have found one that actually cleaned my carpets! Thank you1
service people
The rep was very knowledgeable regarding our rug & explained your cleaning process very well. Very courteous & helpful
My technician Joe Martin was EXCELLENT and made sure that the job was done right! I had very high expectations on your products and services based on your commercials and testimonials of radio personalities. Very pleased with your company. Please contact me directly should you need aditional feedback from me Phone number removed.
does a very good job and the service was wonderful
Scheduling and/or plan B if a truck breaks down.