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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything
Nice work. Got out stains that I was certain were impossible.
Wonderful results!! My carpets are 5yrs old and have been steam cleaned before, but they have never looked this good! Paul provided outstanding professional service!! I could not have been more pleased!!
the products did not aggrevate my allergies and did not leave behind any strange odors. even after a week none of the old pet spots have come back. we had another company come clean our carpets and after 2 or 3 days the hard spots came back.
Our 9 year old carpets still look like new when cleaned by zerorez! Your agents are always courteous and timely.
The work was completed in an efficient and timely manner.
My carpets were very dirty and when Mike was finished they looked new! It looks and smells so much better. Mike was very informative and polite. Over all I was very impressed and will recommend Zerorez to friends and family. Thank you for your service.
Carpet is much cleaner than using a soap based cleaning process and does not dirty as fast.
Excellent outcome. Keith was fabulous, very professional.
Powerful equipment; highly trained service professionals work hard and fast; finished results leave no residue for a true clean. Overiding those benefits, however, and of significance to anyone who has the persistent ordor of pet urine in their homes, is the proprietary urine breakdown formula Zerorez offers to its customers. I believe the application of this formula releases certain enzymes that breakdown the urine within a day or two. Although the urine odor was somewhat less just after Zerorez left, by the next day and after the carpet had dried, the smell was completely gone, as if it never were. Zerorez, in the way, is like magic!
your people are very friendly and the price is fair
I love that there are no harsh chemicals, yet the carpet gets very clean. Our service guy Mike was great too.
I thought the carpet throughout the house looked very good. There are a couple of small stains that could stand additional work but for the most part I'm satisfied. The serviceman seemed anxious to please and did the cleaning in a timely manner. I will definately use your service in the future.
Name removed
Techs are always friendly and the carpets come out clean. Actually clean, not just look clean for a little while.
I loved the way the technician, Juan, explained everything to me. He showed me what the pet stains looked like, tested the area and even got down on his hands and knees to sniff the area!! My (at least) 10 year old rugs look new again, clean and soft. My husband even took a nap on the floor the next day , it smelled so fresh-not like dog... I truly am a raving fan and will have them return for the upstairs portion of my house soon!!
No residue left in carpet when you clean and you care about what kind of service you provide.
Natural products
Provide more information on how to remove stains in the future. Provide a brochure of handy remedies to lift hard stains or where to go to get help
Courteous Tech and good service. Carpets look much better.
Very impressed with the outcome and if all of your employees are like Paul you have a great company. paul was a pleasure to have here.
the tech was very friendly and did a great job. Took his time and did the job with pribe and showed it.
upsold entire time and then the product Zerorez put on the carpet retained dirt and stains. Zerorez refused to address the problem because it had been 59 days instead of under 30 days when complaint was made.
I was very pleased with the results of cleaning my carpets and recliner.
I was given a 2 hour window to expect my technician, but it was almost 3 hours. He said that the previous customer had alot more than they had indicated. I feel that they needed to re-schedule for the remainder of their work, not make the rest of the customers of the day wait.
Mr. Juan came in looked over the carpet and let me know how much it would cost. He immedietly set his gear up and began to work.
Juan had a very PROFESSIONAL attitude and did an outstanding Job .
Both my wife and I are overjoyed with the outcome of your service .
Thank you very much,we are now one of your regular customers.
Respectfuly
First name removed & Maria Last name removed
Ft Worth Texas
Lack of soap residue left in carpet. Carpet is softer then before process began. Technicians are always courteous and mindful of our home and furnishings.
great work , mike laga really do the job well
Please call me so can tell you. Phone number removed
carpet looks great, no one told me about the $8 fuel charge when spoke with customer service
Price to service is high. Might want to review all costs