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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Seth was very knowledgable and really took the time to explain the science behind the carpet cleaning. Way to go Seth!
I love Zerorez and have recommended you to several people. Seth is very professional and does a great job.
Great service and CLEAN carpets.
Your truck left two big stains in the street right in front of our house. Almost looks like it was leaking transmission fluid or something. One spot is about three feet in diameter right in front of our entry sidewalk. The other looks like an exhaust burn mark about a foot in diameter. Our carpets look great, but now the street out in front of our house looks trashy.I assumed it would wash away with all of the rain over the past two days, but it's still out there.
Joe, our cleaner, was very pleasant and friendly. His advice regarding the pet treatment seemed very genuine and he laid out the pros and cons (not many cons) about the treatment but wasn't pushy. Having a dog, a cat, and hosting many playdates, our carpets were filthy. The results were amazing. I can't believe how clean it got. We moved everything out of the room and truthfully...I don't want to move anything back. I'm still loving and amazed by the clean look.
The estimate I got before the service. The technician was very thorough in explaining the service and my options.
Great job cleaning!
It works and your people are quite courteous and professional.
The carpets came cleaner than I thought and drying time was fastest we've ever experienced. We were impressesd with the bumpers the technician put on all furniture and wall corners the hose would go around. There was also no water leaked on the wood floors in the other rooms like other companies. Therefore, there was nothing for us to clean up after the technician left.
Wasn't quite as advertised. No sheen to the carpet; still have dirty looking places in high traffic areas. Slightly better than using my home steamer.
Spots dikd not come out in master bedroom whereit needed to be cleaned the most!
Mike was able to remove some serious stains, so your products must be the best!
My carpet looks so much better. We had a lot of stains, some I know were permanent, but the ones that were not came out beautifully. There was no odor and Edgar, our tech, was very polite and did an awesome job!!!
Carpet dried much faster than other cleaners.
Prompt, on-time service; friendly, competent workers; environmentally friendly.
Chris was great. He was professional and friendly. My carpet looks awesome and I know it is clean deep down. Thanks!
Juan did a wonderful job of cleaning our carpets. They look brand new!!
Definately, will use again!!
They are without harsh chemicals and clean better than any chemicl cleaning, but most of all we like your OUTSTANDING Customer Service!!
My carpets, grout and area rugs look like new! I am very pleased
and brad was great...
Zeorez is a great product. Our carpet looks brand new! The technician was very professional. He answered all of our questions and finished the job done in a timely fashion. Thanks Zerorez!!
Did a GREAT job. I asked Jamal to go back over a couple of spots, and he did so without hesitation!! The carpet looks and smells great! Thanks
The technician was courteous and did an amazing job! The carpet was better than we could've imagined.
I liked that the carpet was clean, dried quickly and left no smell or crust.
The technician was very professional, personable and knowledgeable and the carpets looked
great with all stains gone and no chemical smell. I will certainly use them again.
I like the method you use for cleaning carpets and the young man who cleaned mine last
Thursday was very courteous and most thorough. Thank you.
I was extreamly satisfied with the service I received.Paul (your service tech) was prompt,efficient,and very polite!I have already refered yor services to several friends and family member's. Zerorez is the only carpet cleaning company I will use in the future!Sincerly...Name removed.........
green treatment and no smell.
The quality of your cleaning is unsurpassed. However, it is much more expensive. I would use your service all the time if it were more affordable. As it is, I use it about 1 of every 5 times.
Service was good,but we still seem to have pet odor upstairs and may need to have something else done.
You charge way too much to remove what you call a small stain which is a natural body fluid. Also, when I asked the person to refill my container with "B Water," (which I bought the last time I had service), he brought it back in with a liquid that had a brown tint to it. He told me that it had been heated up in his truck. I told him that the previous person told me that if I heated the B Water to use it that I would need to discard it afterwards because it would not be any good afterwards. He told me that was not true. It would be helpful if your service people all had and dispensed the same and accurate information. After the B Water in my refilled container sat for a couple of days, the dirt in it settled to the bottom. I am very disappointed in having received a jug of dirty water when I was told I could have my container refilled with B Water whenever I had additional service or when I bring it to your office. I have no idea if the special properties of the water remain in the water after it is heated or not or if it ever even had any "special properties." I do not trust you because of the way I have been treated.