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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Zerorez company did an outstanding job of cleaning my carpets.
The stains DON'T come back! On time! Professional!
Everything...Seth was great. Willdwcinately use again
That you do not use harsh chemicals!
No chemicals, knowledge and friendliness of technician
reduce the cost for urine removal
no chemicals in the carpets and nice workers
In my experiances with Zerorez i feel that the job gets done right, and the techs have always been weal versed in their work. They have no problem helping someone understand recommendations they may make, If any, and leave it up to the customer to make an educated decision. I really appreciate the helpful, no sales pressure, approach.
the fact that my carpets are cleaned without harsh soaps...and the sparkling clean carpets that are left behind...
Customer communication needs improvement. When carpet appearance cannot be improved by cleaning, technician should clearly explain before treatment. Technicians should listen more closely to customer issues.
You were going to up charge the initial price so much, I had to tell the service man to go without cleaning my carpets. The price should not TRIPLE to get what you thought you would get when the appointment was made. Yours did.
My total visit is not complete yet, but so far it is great.
They arrived on time, actually early, and did a great job in less time than others I have used.
I love that the natural products that leave no chemical smell or detergent that attracts more dirt.
Very effective and efficient product and Mike was very polite and did his job very well. He came in inspected the carpets, made his recommendations and completed the job well within the appointment time; using great care to protect the walls, flooring and furniture.
Terrell Alexandor did an excellent job. He was polite,informative, and professional.
No soap residue left in the carpet. Obviously, very clean upon completion!!!
Zerorez does an amazing job, doesn't use chemicals, is so friendly and courteous, and affordable!
GREAT SERVICE REPS.CARPET LOOKED GREAT, BUT HAD A FEW SCRAPES AND SMUDGES ON WALLS FROM EQUIPMENT
The technicians were very friendly and helpful. However, they did have to make a return trip because the carpet by my back door was not cleaned sufficiently the first time. We are happy now with the final job they did.
I truly like the representative who visited our home. He was very intelligent, professional and enthusiastic about his career. He didn't just handle it like a job, my husband and I could tell it was more than just a job for him: I believe his name badge displayed Tyree (sorry if I didn't spell it correctly). He explained that the product was water but filtered above the grade we would expect with special chemicals; he even introduced the filter which we will invest in especially since we can wash and replace those. We need two. He discussed how we can eliminate the dust which causes me to have frequent asthma attacks. Through his demonstration we have our appointment set for a future date. As a matter of fact I posted one of your companies card at on my company's notice board in the break-room. I work with the State so you should get a lot of business after my job is completed and I tell my co-workers.
ability to clean.... really clean....fast drying...knowledgable staff
They did not get our bedroom carpet as clean as they did before, and it was no dirtier
I could still smell pet odor on the carpet
I didn't need to have someone try to sell me an expensive clean job...I knew my carpet was old and in bad shape - I just simply wanted it cleaned as is. I am sure the tech was telling me the truth about my old carpet and the many pet stains....but I felt I had no choice but to not have him even do a simply cleaning on my carpet as is after he pointed out how soiled my carpet was needing the expensive clean job....took me by surprise that a service was not provided as requested.
We thought the pet treatment was a little pricey but other than that, we are extremely satisfied and will use your service again.
Very couteous and prompt. They got out oil and grease spots on our bedroom carpet without an extra charge.
1. The technician could use more experience - and/or help. He was very courteous, but appeared stressed and tired.
2. Your fiber protectant didn't work very well 6 months ago. If it doesn't work any better this time, we'll not be paying extra for it ever again!!
No chemicals and does a great job!
No residue left behind. Stains are gone.
However, I thought I read that the technician would offer to clean tiles in a room, for free, to demonstrate an additional service you offer. I forgot to ask when he came.