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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were green along with being kid and pet friendly.
I really liked the friendliness and the time the guy took to explain everything. I also liked that it dried rather quickly and was odorless!
I feel like I was overcharged. The technician was very nice and helpful. I just found much better rates somewhere else. It's my fault I did not shop around first!
Quick response. Your man, Jamal, was very courteous and efficient.
actually cleaned like the claimed it would
the lack of residue on my feet immediately after the carpets were cleaned was amazing.
the off duty firefighter does just as good a job for half the price
Zeroez has always delivered what they said would do and their technicians are always courteous and explain what they are doing.
He only cleaned two of the four rooms that I wanted cleaned even though he said he cleaned three. Of the two rooms that he did clean, he told me that he could get the grease stains out and he did not. He wanted to charge me over $600 to clean four rooms due to the pet stains. I obviously said no, don't treat the pet stains just clean the carpet and he wouldn't clean them so I had to do the other two rooms myself. I would either take the money back for the third room that he said that he cleaned or get somebody to come out and clean the carpets that he didn't clean. I am having a baby shower on May 7 and wanted the carpet to be clean. My cleaner does an okay job but obviously not as good as a truck mount.
Re-newed our older carpet and took care of pet stains.
He did a great job and was very professional.
I was a little disappointed in the approach with regard to the scotch guard treatment - asking me to have it done after the cleaning of the carpets was complete. In hindsight, the $150 I paid for that treatment seems high. I would have preferred to have had this offered to me when I scheduled the cleaning and to have been told at that time what the cost was. Had I declined it at that time and then been offered it again on the date of the cleaning, that would have made sense.
Tech came in telling me that my living room was too big and he would have to charge me additional and there were spots that he might not be able to get them out. I told him that Zerorez had been out 3 times previously and had not charged me extra and had always been able to get out the normal dirt and stains. He had a very bad attitude and do not want him back in my house if I should decide to use Zerorez again in the future. (Darrell Walters, Tech)
I appreciate the convenience of online scheduling and the technician was just what you advertised - friendly, professional, and efficient.
excellent customer service, green products, and your techs will clean your carpet until you are happy
promptness and courtesy of a true professional technician the out come was truely remarkable.We are so pleased with your service and the technician, just can't say enough about Tyree and how proud we are of him. First name removed & Janette Last name removed Grand-parents.
You clean as good as your commercials say you do.
Repeat customer. Usually, of the "big three" -- service, quality and price -- customers only get to choose two of the three. We're repeat customers because we've consistently gotten all three. No soap residue and excellent removal. Consistently courteous techs who don't pressure for more add-ons. Competitive prices.
Your Tech (Joe) was wonderful & it only took an hour to do the carpets - he even got OLD chocolate milk out of the carpet.
It removed a stain that other carpet cleaners only half way got out.
You do what you say you'll do.
amazing service. knowledgable staff. extremely professional
Juan was so polite and professional. He did an amazing job and as quick and thorough. I love that the product is all natural and safe for my family!
I liked everything about Zerorez! The service rep. was great! He explained everything very well. He worked hard and he did a great job!
Super strength of equipment, well trained and mannered service people.
I have used Zerorez about a half dozen times since I bought my house. I like how clean the carpet feels without a residue, I like how fast it drys after you are finish and for the most part your employees are superb! I have had only 2 employees that I will not have back in my house but the last one who did my carpet was excellent and made up for the problems I had with the last 2 before him. Thank you.
For one thing, your represtative was so prompt! Also, my old carpets didn't get as clean as I would have hoped, but it was remarkable what it did clean.
I like that the products are "green" and the service was great!
I like the people and the services

On time, professional, very good quality job.