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based on 83406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean and personable technicians who are skilled and know their products.
Always a good experience! Reps are courteous and neat. I was AMAZED that they could get black spots (dirt or oil) out of my light carpet. Great job!
the guys were great,,i wish you could get drpepper out of the carpet..great job..thank you
the cleaning cost was GREAT.. and so far the stains have not returned.... the employee was very polite
I like the way the carpet looked after it was cleaned. The Associate was informatative and made appropriate recommendations with the problems I had with the carpet. He was able to communicate with us and was very friendly. Thank you for the service. I also, thank Jody Dean and the Morning team for announcing your services on his show.
cleans the carpet without soap!
No soap used; professional service.
The quality of the work exceeded your competitors.
The carpet looks so clean and almost like new---which is saying a lot for an 11-year-old carpet that has lasted through three teenagers!
everything!
Zerorez does a great job! Your employees are very professional. The carpets dry very quickly. All around best service of any I have tried!
Clean, efficient and courteous. This is the second time I've used your company and will continue to do.
How clean the carpet was after the cleaning.Very good job.
Carpets were not clean to Dr's satifaction..
sales manager Scott Burr came out gave a quote and told us a couple of things that could be done to make 2 spots look better and clean carpet in office. He said it would take 2-21/2 hours to clean office. They showed up late the guy was here only 45min later. Whenasked why carpet still looked dirty we were told it was wear and the carpet was dry yet. He lsft a bill that was way higher than the quote. When we spoke w/Scott he now says he did not tell us the 2 spots were included in orginal quote. And now they will be extra to fix them. He did adjust the cleaning part of the bill back to what he did tell us the first time. He did agree after seeing carpets they were no clean. We are waiting for a return trip.
Tech left streaks from his cleaner on my carpet that weren't there before the cleaning. Not sure my carpet looks any better than it did before.
quick, efficient and friendly
I have called several times to get someone to listen to what happened when my carpet was cleaned. No one will listen OR call me back.
There are a couple of places that did not dry for over 24 hours and they now smell midewed. I was going to spend $99 and ended up spending $200. I have also used you guys in the past. Your customer service stinks and if this is not resolved, not only will I not use you, I will tell others of my experience! So disappointed from last time I used you.
Honestly, if I had not had an amazing experience with your company 6 months ago, I would have assumed you have an inferior product and not that you are hiring inferior technicians. 6 months ago, your company came out and moved my couches around, black lighted, spot treated and thoroughly cleaned my ivory colored Berber carpeting. It took them about an hour to do the entire room. I had never seen it look so beautiful.
Thinking I wold get the same service, I called and asked for a special - I have only one room that is carpeted and it is JUST over 200 sq ft. Andrea quoted me a sanitizing, cleaning and protectant for $99.
This time, however, your technician moved ONE couch several inches back and cleaned only the traffic areas - never touched or attempted to move the smaller couch or recliner and certainly did not clean anything under the light furniture. I would have done it myself but I had a baby 5 weeks ago and can't move things heavier than my child in his car seat.
Even before he left, he told me that the stains still in the carpet were old and he couldn't do anything to get them out. He'd "already gone over them like 5 times already". Now that it's dry, I can clearly see where there is still dirt in my carpet. He finished up in 30 minutes and tried to tell me that protecting the carpet would only cause problems. Since your company has already managed to clean my carpet to my satisfaction, I know this is patently untrue.
I am completely dissatisfied with the service I received and probably will not have your company back in my home again even though you are the only one using this technology in the area.
Carpets came out very clean. They are 15 years old, but still look great. Love that there is no soapy residue.
Your technician was prompt and very courteous. Tony knew what he was doing and got right to work. My husband asked about the tile and grout cleaning. He gave us a quote;it was very reasonable so we had him clean the entryway. Just like the commercials say...We are a raving fan!
I really like the method Zerorez uses in their cleaning carpet process. It leaves my carpet clean and does not have a build up of soaps and cleaning solutions. The techs are knowledgeable and on time as well as very professional. I feel fortunate to have found Zerorez.
Just a very good job, very professional
Our first thought was.... "wow! Why didn't we call sooner? The floors look amazing. They were grayed in large areas from oyr two large dogs laying on them. Now they ste almost new. The light colored carpet is so clean and fresh. Our home smells better too!
The cleaning was just adequate and underwhelming on a carpet only 3 years old. But the hoses were damp and left lying on our hardwood floors inside the front door. They bleached out the finish in the wood in stripes going toward the den (carpeted) and toward the bedrooms (also carpeted).
Need to make aware the additional costs of extra services.....
Special sound good until you do all the add ons...then it gets really expensive!
Extremely professional technician
I might have had expectations that were too high, but I did expect the carpet to look better, cleaner. The cost was higher than other carpet cleaning companies and I expected more for my money. Probably won't use zerorez again.
Carpet is really clean after service. I really like the easy on-line reservation process. The service is prompt and the price is very good
Cleaned carpet without chemicals and doesn't leave an odor. Softened the carpet.
The pet urine removal isn't as effective as I had hoped. For the most part, it removes the stain but after the carpet dries, the odor returns. After trying the treatment a few times, this last time I decided not to allow the dogs to reenter the living room using baby gates. When the technician left, the smell was gone but if you put your nose down to the floor, it could still be detected. I was hoping that when the carpet dried, the odor would disappear as well but unfortunately, that didn't happen.