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based on 83804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician was an asset to your company. This is the first time I have used your service. When I moved into our rental home, the carpets were in sad shape. Lots of stains that reappeared only days after I moved in. Obviously, who ever cleaned them before did a very poor job. I am pleased to say that the carpets look new and the problem/high traffic areas look great. The carpeting looks, smells and feels LIKE NEW! I would definitely use your services again and certainly be glad to recommend you to friends.
The technicians were nice and friendly and early to do the job. They were thorough and did a great job. I can't remember my carpets looking this good after being cleaned before. Awesome!
How clean the carpets got.All pet and food stains out.
everything
they work
My tech, Ben, was awesome. Very professional, courteous and friendly.
The gentlemen who provided the service was very professional and polite. I liked the detail of protecting the corners of the walls and I can't believe all the spots came out!
The best my carpets looked since I first bought the house 14 years ago. My husband came in from work and said he thought he was in the wrong house they looked so good. The gentlemen doing the work were very caring and thoughtfull. We will tell everyone about Zerorez. Thank You so very much.
It is green and not smelling.
My stairwell has 2 large areas that did not get
Cleaned. Only thing I know would be to come back
And clean the areas missed.
I walk over this area several times
A day and so it has bothered me.
Service efficient. Cleaning exceptional.
the high traffic areas looked great after being cleaned. It's been a week and I have tried to remove my shoes and step around those places almost every time. those areas don't look clean. I've heard on commercials how you can make the carpet look almost new, even the worst carpet. I was told my carpet was in pretty good shape and I understand the high traffic areas won't look perfect. I just thought the results would last a little longer than they did. the tech that came out was very polite and professional.thank you
too expensive and I actually feel I got the same results as I have gotten from the regular carpet cleaning companies. I have old carpet and I paid for alot of extra's that was supposed to have gotten rid of stains, yet after 5 days, they have come back so I waisted my money when I could have simply paid around 100.00 vs 400.00 and achieved the same results
Very personable and informative
Jody Dean was right - the carpet looks like new. The service tech was very professional and friendly and did a very thorough job.
I was VERY impressed that almost every stain was cleaned! Our carpet was filthy, and now it looks great! I am very happy as well that the product is eco-friendly. Our serviceman was prompt, worked very hard, and was in and out in no time. I almost feel like we are in a new house. Thanks so much!
The carpets look like new and the technicians were complete professionals. Why did we wait as long as we did?
Less chemicals.
The appointment was kept on time. Phillip explained the process before proceeding and asked me to inspect prior to doing the next room. Very courteous and my carpets looked before than they had with other carpet cleanings.
I was very pleased with the professionalism of the Zerorez technician. The floors were clean like new after the treatment and were fluffy after drying.
Our technician, Ben, was very knowledgeable about Zerorez. He was very curteous, took his time and did a great job. I was impressed by the look and feel of the carpet. I won't have anyone else clean our carpets!
Brad did a fantastic job. No chemicals to smell and carpet dried a lot faster. With small children, spills happen and I'm just glad Zerorez is a reasonably priced service to help us keep the carpet clean.
Clean and fresh, no odors or residual film. Service prompt
More time and cleaning effort could have been spent on the track areas. The track areas did not come completely clean. Also the carpet was left very wet. It took about 4 hours for the carpet to dry.
We did however, appreciate the non-chemical clean very much.
When you tell a customer that they are the very first appointment in the morning the technician needs to show up closer to the beginning of the window. There is absolutely no reason to be an hour behind first thing in the morning. Otherwise the service was great which is why we have continued to used this company despite repeated struggles with the technicians showing up on time.
The two gentlemen who cleaned my carpet were very professional and let me know what would come out of my carpet and would probably would not come out. My carpet looked and felt very nice. Thank you.
The technicians were very knowlegeable, neat, and professional. They did a fantastic job on a 9 year carpet, and made it look and smell virtually new again.
Knowledgeable and friendly staff. Non-toxic cleaning formulations.
great service
I was quoted a price of $249 over the phone for 4 rooms, 2 hallways and 2 8' round area rugs. When the tech's came to the house, they told me that they charged per stair and that 2 small hallways counted separately. I expected that, and asked the rep on the phone, but apparently he didn't count it in my price. I ended up paying $200 more, a total of $449 in the end, for 4 rooms, two "closets" 9 stairs and a 10x10 area rug.
The carpet looks great so I would use you again, but I will be asking how much from the tech first, since the phone quote won't be accurate.