What our clients think of us!

If your technician is going to be later than the time window you give the customer, a call before the window expires would be appreciated. My appointment time was between 11:30am to 1:00pm and I did not receive a call until 1:40pm from the technician. I tried calling your customer service phone and had to leave a message and no one ever called me back. It was the Friday before Labor Day and I guess your office closed at Noon. But when the technician arrived he was very apologetic and did a great job cleaning my carpets. I will definitely use your service again.

I like that it is natural, it is water.

Paul Grass was very particular and worked very hard to please. Did a great job, didn't over "wet"...the carpet dried quickly and it looks great. Our carpet is old and off white, looks like new! We'll ask for Paul next time.

offer coupon discounts

Friendly, accomodating and thorough!!

Very impressed with your products, would not hesistate to reccommend!!!

My carpets looks great. You were able to get out the tough stains.

The Zerorez guys were great at explaining everything. They were efficient and tidy. And, they found some issues in my unit that needed to be addressed. I would use them again for sure.

Miracle workers at getting pet stains out!

Zerorez lives up to its claims; they can get out stains that others cannot.
Spots do not come back and carpets look good as new. Crews are trustworthy,
competent and neat. They are friendly while still being considerate of your private surroundings. You may pay a little more than the usual cleanings but my dad
taught me as a child that 'you get what you pay for'......Zerorez is worth the
money!

Service was quick, efficient and very good. I was pleased with the results.

i'm pleased that the stains do not return, i've had issues with this in the past

i do like how clean my carpets looked,but this time was a little disappointed on how the master bedroom turned out.

No chemicals. Floors dried very quickly. Technician was very professional. Explained process before cleaning and verified which rooms/areas I wanted cleaned. The only furniture that needed moving was sectional and he placed back in exact same spot. I liked that he covered his shoes when he first came into house. He did remove shoe covers during cleaning then put back on before walking on any area he had cleaned. Carpet looks very good.

Have had Zerorez here to clean carpet several times, have never been disapointed. They have gotten paint and oil (cooking) out of my carpet. What other carpet cleaner can do that? I have also recommended Zerorez to several friends and family who have also been amazed at this company.

Joy Loree Miller

Carpets look great.

Every thing! I was certain some of the stains and grime on my carpet were "there to stay" despite cleaning; however, I was wrong. Zerorez did a fabulous job! I can't even remember how dirty and stained my off-white carpet was before you came! Thanks!

Carpets are brillent! I have near white carpets throughout my home and they are 22 years old. They look like new!

You honored your coupon and did a great job. True to your word. : )

Professionalism, Courtesy, and Cleanliness.

your techs are extremely knowledgeable & friendly. I love that my carpets come so clean. Thank you for your service.

arrived on time. cleaned carpet looks like new. very polite and professional. this the third time they have cleaned for us and I'm sure I will use the again.

Ben was doing a wonderful job when a part of his equipment failed. I am still awaiting a call from your company to reschedule the carpet cleaning!!

no chemical junk left in carpet

Joe Martin did a very good cleaning job on my carpet. He was a very nice guy. I would certainly have my carpet cleaned by zerorez again. I will recommend zerorez to my friends.

i liked everything about both.....the technician was excellent: personable, accommodating and knowledgeable.....i would definitely recommend you. KVIL was right, as they usually are.

some of the areas spots are coming back. I have just been waiting to see how bad it gets &before I call you. You can reach me on Phone number removed.

I wasn't aware until I received my receipt that I had been charged a $8 gas surcharge. I wasn't told about this charge when I scheduled the appointment or when the tech told me the total amount. When I was showing the techs the rooms that I wanted cleaned, we discussed my two hallways. WHen I have used Stanley Steemer and Dalworth in the past, they did not charge me for the hallways and I told your tech that. He told me that he found that "interesting." But when I was paying, he told me that he charged me for one hallway. I find these two instances to be very unprofessional and unethical. Charges need to be discussed before services are rendered. Since I hadn't received a receipt two days following cleaning, I called Customer Service and requested one. That's when I found out about the gas surcharge when it was emailed to me. I responded back to your rep who remailed the receipt with the above information and did not receive any type of reply or followup. Again, very unprofessional on your part. I waited until today to respond to this request for feedback, giving your company the benefit of the doubt about responding. Since my cleaning was Aug 30, I have given ample opportunity. For these reasons, I cannot and will not recommend your company. Since the charges were not disclosed or discussed prior to cleaning, I feel some type of compensation is in order.

I appreciate that you came back to re-clean a room that needed a little more attention. Shawn Locke was so very helpful and did a good job.

charge less money for pet stain removal...I truly felt like I were being gouged. It was not effective and I ended up pitching the rug anyway.