What our clients think of us!

The technician was friendly and serviceable. We like the fact that no harsh chemicals were used, and there was no residue left on the carpet.

Your technician was very polite and helpful. The carpet looks very clean. I think it is a excellent idea not to have soap in the carpet which attract dirt.

No chemicals. Courteous knowledgeable employees. We were a little disappointed in the outcome of a bedroom with pet odors. We elected to have the additional "pet treatment". After it was completely dry - pet urine odors still remain.

Prompt professional informative

The techs do good work and give great results! Very customer friendly in the three times I've had them here.

clean, efficient, polite workers. carpets look much better.

quick turn around on appointments, very thorough cleaning. The guys you sent were seemingly very trustworthy.

So far the urine stains from our dog have not returned!!! We are thrilled with your product and would highly recommend Zerorez to a friend.

I was disappointed that whe I was quoted a rate I was told about the $8. additional gasoline fee. That's just adding $8 to the rate without telling me.

It's safe for my family & avoid nasty chemicals

The technician was very courteous and explained what he was doing. However, I did not have an additional $90.00 per room to get out the pet stains or rust stains in the carpet. It does look better than it did but not to the extent it was advertised. The pet stains are still there though not as obvious.

great customer service,hard working tech's,this is the fourth time we've used Zerorez and they will be the company we call out to clean our carpets. Thanks...

Make sure to have your vehicles stocked. Our technician showed up claiming to have no furniture blocks. After a search of his truck, he found enough for a few pieces of furniture. The rest of the furniture had to cleaned around instead of under or relocated to the kitchen for the rest of the afternoon. Then we ended up having to put all of the furniture back ourselves, despite your company's advertisement that is moves and replaces the furniture.

The fact that chemicals are not used

There was blood on the carpet from a fall that my husband took. It does not look any better now than before you cleaned it. I would like for someone to come out and look at it (at no expense to me) and see if they can do better.

The carpet didn't feel sticky nor does it dry and have the hard crunchy feeling when you walk on it. It's just like new.

The online quote and what I was charged when the techinician came to my home was different by ~$300. That was not at all what I was expecting. I am very unhappy and will not be recommending the company. There should be better explaination of services, description of what denotes an oversized room...

I like how the carpet looks clean and stays that way for months.

Casey our tech was very polite, friendly & knowledgeable. I like the fact that you just use water and not chemicals.

Saw ad in DMN for $99 special. Called , made reservation. Tech came out, cleaned floors and gave bill. $8.00 "Fuel Fee"? added. When asked about this charge, which was NEVER discussed during appointment or prior to cleaning, was told..."Yeah we probably should tell people, but we decided to make them (customers) aware of the charge AFTER the job done and when we give them the bill". Your failure to disclose any additional fees is deceptive and needs to be brought to the public's attention.

When I signed up for 3 rooms for $99, I needed only one room cleaned. I decided to have my area rug cleaned and it was going to be over $250! I also did not know ahead of time about the "pet treatment" which was an additional $60. The technician (Shane?) was great and very nice but the room still has a bad odor. I was disappointed and felt I did not get a good value for my $130 - one room cleaned. Way too expensive.

great process...the carpets look fab!!!

Seth arrived when he said he would, he came in & assessed the areas needing the most work, then he went over his plan with me and got straight to work. I would definately request him next time I call for service.

You really deliver and do an amazing job on whatever you have worked on in my home.

Nothing this time the techs that came were horrible. When the truck arrived it took 10 minutes prior to commine to the door. The excuse was the Primary tech was on the phone to a client. They asked to me to show them what area to clean after showing them the second tech stated they were just going to clean. When I asked them to prespot I received a lecture about how prespotting was not needed because prespotting was just the same water they use to clean with. I explained the first time I used Zerorez the tech came in walked the area prespotted and than cleaned. Again I got reasons why it was not needed. I than had to tell the tech he eaither pretreated or when they left I was calling in and complain. That got there attention and they prespotted. The rug was cleaner but the spots were worse. I never called because I am not sure you would not send a differant crew. I know I would never let the same crew back. One last thing the tech received another call and I noticed a picture showed up on his cell phone. He stated it was another client. Maybe I am stupid but I would not take pictures of my clients and put them on my cell phone I reserve that for friends only.

This is the 3rd time in over 4 years we have used you to clean our over 10 year old Berber
carpet, each time it looks brand new. We will never use another carpet cleaning service again.

Your rep is very knowledgible and courteous. My carpet looks almost new after 9 yrs. of wear. The dark high-traffic spots are gone!

Pet stain treatment was not effective and carpets took 12 hours to dry. The cost was out of line relative to other carpet cleaning services.

I have used zero rez for many years. You arethe best!

I had some spots that were wet for 30 hours.