Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83807 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 4, 2011 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The courteous and pleasant technicians, their effeciency and the result of their work.

Report a concern   October 4, 2011 — Rated 10 out of 10 by J.A.C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals no smell and the technician Brad was wonderful!

Report a concern   October 3, 2011 — Rated 7 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpets look great, but your service is VERY expensive compared to others. Maybe offer better packages.

Report a concern   October 3, 2011 — Rated 10 out of 10 by M.L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first experience with zerorex - Upon my sister's advice, I called and was thrilled to death with the results. Unfortunately, my carpet had not been cleaned since installation (3 years) and it appears brand new. The technician, Jay, was not only very courteous, but explained the entire procedure and treated me and my animals with respect. I look forward to Jay coming again and cleaning my carpets. I cannot thank you enough for the time, energy and custom service you provided and, will recommend your services to ALL of my friends. My experience from the receptionist to the technician was one of appreciation and look forward to doing business you again. Thank you again.

Report a concern   October 3, 2011 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact there was no odor during/after the cleaning.

Report a concern   October 3, 2011 — Rated 10 out of 10 by A.A.P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets always come out great and I like that there is little to no residue left since I have a sensitivity to chemicals. Also, the reps are so nice. I wouldn't use any other company.

Report a concern   October 3, 2011 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my carpets really are cleaned what i like least is the customer service dept dont know what they are doing and they didnt tell me about the fuel surcharge of 8 dollars

Report a concern   October 3, 2011 — Rated 10 out of 10 by R.M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Some very bad, old stains were removed. Service was fast.

Report a concern   October 3, 2011 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was prompt and professional

Report a concern   October 3, 2011 — Rated 10 out of 10 by B.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet looks great, employees are courteous and professional

Report a concern   October 3, 2011 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, professional, and went the extra step. Loved the in-line filter showing all the dirt getting removed from the carpet and rugs. I tried to offer the workers a tip but he wouldn't take it, citing company policy. Wow. I would have been happy to give it. The service was worth it.

Report a concern   October 3, 2011 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employee was very helpful. Did a wonderful job in a short time. Showed up as scheduled.

Report a concern   October 3, 2011 — Rated 10 out of 10 by E.R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Fast. Fast drying. .

Report a concern   October 3, 2011 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean efficient and great service

Report a concern   October 3, 2011 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technology-no residue or soap film, yet perfectly cleaned. Also your tech was very nice and did a great job.

Report a concern   October 3, 2011 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent and the gentleman that did the service was professional and very informative about what he was doing.

Report a concern   October 3, 2011 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service guys were great. Very willing to please and explained the services as we went along. My only reservation is the cost of the cleaning which seemed to be too much.

Report a concern   October 3, 2011 — Rated 10 out of 10 by N.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith was very nice and the job he did was FANTASTIC. I have already told three neighbors and have added him to our neighborhood vendor list.

Report a concern   October 3, 2011 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service tech was very helpful in identifying our problem areas. I would recommend them to anyone who needs a deep cleaning!

Report a concern   October 3, 2011 — Rated 10 out of 10 by G.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We feel that our carpet is truly clean without any residue left behind. In every instance, we have been very satisfied with the results and the people who have come to our home to clean our carpets.

Report a concern   October 3, 2011 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was much better than I expected as I had numerous pet stains that had built up for some time and that I could not get out with store-bought cleaners. The time involved was minimal, including drying time. The service tech was professional, honest, and dedicated to doing the work well.

Report a concern   October 3, 2011 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning job and very professional service. Prompt and attentive.

Report a concern   October 3, 2011 — Rated 9 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I only have 2 rooms with carpet and had old cats that had soiled areas I didn't know about. After putting down a lot of product to make sure no odor or germs would come from these spots, he cleaned them. I haven't seen the stains resurface to date (about 2 weeks). I'm hoping the drying time will drop tremendously the next time I use Zerorez.

Report a concern   October 2, 2011 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Special deals available, no chemicals and the carpets look wonderful and can be walked on immediately...with three children and a dog, that's a big plus!

Report a concern   October 2, 2011 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gives good cleaning and efficient service.

Report a concern   October 2, 2011 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looked much better than I anticipated--it's very old.

Report a concern   October 2, 2011 — Rated 9 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the finished product but especially like how quickly the service was completed.

Report a concern   October 2, 2011 — Rated 5 out of 10 by N.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Although Terry, the service rep was very nice, there are some spots that did not come out. I would like you to come back and take a look at them. I have Stainmaster carpet. Also, only the living room dried in 4 hours. The rest of the house, including the stairs took about 8 hours to dry.

Report a concern   October 2, 2011 — Rated 10 out of 10 by B.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left behind! No chemicals, thus no chemical odor. Absolutely a "green" treatment process. Professionalism and always attuned to the customer's needs. Love ZeroRez has such good specials that keeps you affordable.

Report a concern   October 1, 2011 — Rated 3 out of 10 by V.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm disappointed that my carpet was not cleaned to my expectation this time because when it was done before I was extremely pleased. The carpet was wet when your technician finished and he said it was because he used a lot of water. One thing I liked about your company is that I didn't have to worry about a damp carpet. Many areas did not get clean-similar areas were cleaned beautifully in the past. I realize that many of these are pet spots and are challenging to clean. But...I believed that if anybody would get my carpet clean it was your company. I actually had recomended Zerorez to friends before I had my carpet done this time. I hope that their carpets are done better than mine was this time.
I'd appreciate having a different service person attempt to clean these areas. When spending this much money, I would hope that I could get quality service. The person who came was pleasant and worked with my schedule which I appreciated tremendously.


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