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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was very polite, professional and thorough. The carpeting looked great when he was finished.
Everyone I dealt with was professional and attentive to every detail . Looking forward to living in my new & very clean home! Thank you!
Have used the service twice. Both times my carpet was wet for several hours after the cleaning. Ironically, I just heard another radio commercial this morning bragging about the fact that Zerorez doesn't leave your home with the carpets still wet. I don't know how you can fix that other than stop advertising something that isn't true. I like that fact that your cleaning service is eco-friendly because, well, it's basically just water. I don't care. The carpets seems to be clean and there's no soapy residue, odor, etc. But there's got to be a better way to soak up the water. And I don't particularly want the zerorez guy hanging around my house for several hours waiting for fans to dry the place out.
No chemicals used in cleaning process. Service technicians are always very friendly, polite and professional.
Your technicions did a great job on my carpet and did not pressure me to have more done. The last time our carpet was cleaned by Zerorez the technicion was very high pressure.
I have three small children living with me and 8 grandchildren visiting. My carpet looked horrible before they got there and when they left it looked perfect. Not one stain left behind.
Extremely happy with your service. Thanks.
The technician got out a red stain of unknown origin. The carpet feels brand new and smells nice too. Very efficient, polite and little disruption to the household.
You were prompt, efficient, courteous. There were no hidden fees or charges. My carpet looks a thousand tiems better than before!
You equipment is not built to get up next to the base boards. The carpet is still nasty looking all around the edges of the room, lots of dark spots. It is s mess.
What I didn't like was the heavy, strong odor of the scotch-guard product that was sprayed on 2 of me rooms. It stayed around for hours and actually burned our eyes and throats. Won't have this done again.
Need to show up the time scheduled.
This is my second go around with Zerorez in last 18 months and have been very happy with the service and quality of work. Keith was very friendly and nice.
As I said in the other request, the young man was efficient, neat and very polite. The process seems to have worked well.
carpets looked like new
make sure your clients get their receipts, which i still have not received by email, also, took way longer to dry, about 10-12 hrs, and living room still has pet odor. the rep that came was great though. kw
I do not see how the technician properly cleaned and treated the carpet in the amount of time that he was there. And I feel like it was completely overpriced and not what was represented to me in the initial call where I was quoted $119.00 for a two bedroom apartment.
it made my old carpets look new again. No wet carpet after smell either! Seth was fantastic. Mitchell worked so hard.
Timely and professional. Made the old carpet look new again.
The carpet looks beautiful and no chemicals. My dog, Snowball, highly recommends Zerorez!
Since I have children and pets I am pleased that your products are safe for us as well as the environment. And the fact that no soaps, which attract dirt, are used is an added bonus. My carpets stay clean longer. I am very happy with the products as well as the service and have recommended Zerorez to lots of my friends and co-workers.
everything
The carpets look great and the technician was very friendly and efficient.
Our carpets were cleaned during the day when I was at work. My husband was there during the cleaning. When I got home, my carpets didn't look any different than when I had left. Usually they look a little more revived, fibers standing up etc... I was a little disappointed in the look of the carpet.
The technician would not clean my carpet for the agreed price of $119. He stated it needed much special treatment and the price would be $300. I told him that was not acceptable and after a call to his manager came to $200. I again told him that I was not prepared to pay more than the $119 so he left. I called another company who came later that day. My carpet received no special treatment and every stain came out. The carpet nows looks brand new. The price was less than I had been quoted by your company. I will never recommend your company and in fact have told everyone how your technician attempted to rip me off.
I like how fast the carpets dry and look. Very disappointed in how the appointment was set. I set this job with Scott and !st the time was not correct and then when service was done the work order was not correct. Very unsettling and feel Scott should be aware of this issue.
Name removed
It is really good ,
The technicians explained the procedure and then executed it just like they described.
Quality and Great Service
Instead of smelling clean when they finished my house smelled like wet fabric (carpet).