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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked how well the carpets were cleaned and the fresh smell when done. I also have to compliment the technician. He was very thorough in the cleaning.
Great cleaning job, carpets looks new.
THe areas you cleaned looked fantastic, but a few things were very disappointing. The stated timeframe for you guy sto come out was 11-1:30, and you arrived at 9:45. It was stated that you guys would move furniture such as sofa's, chairs, etc. and didn't mention anything about a pet treatment. THe technicialn explained it once you got to my house, at a significantly higher cost which sounded necessary to not make my house stink from the cleaning. Lastly, there was a pet spot that remained right at the leg of a chair, which I would have expected to have been moved and cleaner under. Not this spot is going to be right where the front of my christmas will be. I expected to pay $140 and ended up paying double that.
The process used on my carpet really made it like new. The technician was very professional and completed the service in an efficient manner, even made recommendations for my a/c filter.
You charged me a surprise 8$ after i was told it was 99$ then you added 8$
Very good service. Happy with results.
No sticky chemicals.
Your representative Richard was pleasant and seemed to know exactly what he was doing. We are pleased with the results. It was our second time with Zerorez. That Richard worked alone was noteworthy, as some of the "Brand X" companies swarm you with two or three people, who get in each others' way and with less effective results. When we're ready for another cleaning we will not hesitate to call Zerorez.
PS: Ask Richard to see the note which, at his request, we wrote in his "log".
I was very happy with the service technician and my carpets, however, I didn't appreciate not being told ahead of time about your "Fuel Surcharge Fee".
Technician
You really get the carpets clean without leaving any residue that makes them quickly get dirty again. Your service people are always cooperative & professional.
I feel that I was sold a bill of goods. I asked for the Jody Dean special of 119.00 for 3 rooms. Two bedroom carpets (one room 10 X 10, other 10 X 13) were cleaned at the cost of $594.00. They wanted to charge me for 10 gallons of stain remover. I could not afford this. So they did 6 gallons and showed me that it covered only a few square feet. The technician was dramatic with his blue light flashlight and getting down on the floor to smell several very recent pet stains. It made me very uncomfortable. Felt it was a definite bait and switch tactic. Are they paid on commission?
Stains did not come out. The chemical odor lasted for several days. I was quoted over $1100.00 to clean the carpet in 2 rooms as well as a sofa and two wingback chairs. YIKES!
Later, I learned from both of my children who use Zerorez that they got the same type of treatment on their first service call. However on later service calls Zerorez did the regular cleaning as ordered and requested.
Yes, I may use your services again, but will not recommend service to friends. I trust the commercials Jody Dean does on the radio. I will demand the service as advertised.
Joe was a very professional worker. He answered all my questions. My carpets look wonderful and the house smells much better!
The carpet looks great!
Worked well, did take a while to dry ( not true in commercial on radio ). Very satisfied. Technician was excellent
Quick and efficient.
That there is no soapy residue, and non-toxic. Seth and Mitch were the Last name removed!
What I love about this company is that there is absolutely never stains that reappear. My carpets are dry within an hour. The technicians are all wonderful. I will never use another company
Friendly service, good clean even tough stains
My floors look fabulous. The rugs are so clean and nice. Our Aerorez rep was very professional.
green products. Cleaning lasts a long time. Quick drying
They are great. Carpets have never been cleaner.
Our carpets came much cleaner than we expected and the service technician was great!
Although most of the cleaning was good, there were several smaller items that were cleaned around and not moved to clean under. The price was three times what I usually pay. The $60 a room upcharge for pet cleaning is outrageous.
Very professionally done! Thank you
Great job and very professional.
Carpets always come out clean and looking good.
Easy to prepare for service. Leaves behind a nice fresh fragrance. Carpet is NOT over wet. Dries in only a few hours.
I had an appointment for Monday, November 28th. I was called the Friday before and told the technician would be there between 4:00 and 5:30. No one ever came and no one called me to let me know why. I called the office and left a message on voice mail - no one returned my call. My husband emailed, and again no response from anyone. That certainly is not the way to run a business. I will think twice before I ever call you again to clean my carpets. How disappointing it was to see no customer service from a company that is always advertising on the radio how great it is.
The man who serviced us, Jamal McDuffie, was very nice and helpful, and a hard worker. We'd give him a 10 for sure. The carpet is not as "fluffy" as I expected, but maybe that is just the type of carpet we have.