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based on 83814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jay, our Zerorez service provider, provided friendly professional service and my 12 year old carpets look new! We have a small home with lots of high traffic areas and they look great!
Professional crew, very nice and friendly. I thought they worked hard and efficiently.
gmd
After a couple of hours of the completion of the cleaning and the rooms were dried, I went back over the rooms. I was completely satisfied with the living area and the office area, those two rooms were fantastic. But the master bedroom had spots that looked as if they hadn't been touched at all. Two small spots and one extremely large spot that was really noticeable that I don't understand how they were missed. Understand, I am in no way complaining of the tech, he was wonderful. His knowledge and expertise was wonderful. He was respectful and friendly. I don't believe he intended to miss those three spots. The master bedroom was the last room he cleaned and I thought that maybe since it was the last room being cleaned, that the water he was using was dirty from the other rooms, especially the family room. Would like Zerorez to clean those three spots at no cost to me.
Your product turned our 9 year old badly stained carpet into the carpet I remembered. The urine stains from our old dog disappeared. I was hoping that you would be able to make the stains let noticeable. The technician, Brad, was very polite and knowledgeable. The stains did not come back!!! Not only were the stains gone, but with the odor treatment the smell has vanished. My carpets look and feel great.
No use of chemicals.
friendly, helpful, good job
They did not show up on time and did not call. I had to call them. They wanted to reschedule. I had already taken off from work and did not want to have to take off another half day.
The 98.7 commercial says the cleaning process does not void the warranty but we were told the cleaning removed the scotch guard and they could put it back in again for another $90.00.
Best carpet cleaning I've ever had; hands down! Will definitely recommend to my friends and associates.
No detergents to make the carpet crunchy. I didn't have to worry about my pets walking on it afterwards. It dried very quickly and no smell.
The guys that came were very helpful and worked very fast.
Actually called to let me know they were on the way....excellent!
I like the process and cleaning agent you use. It works, even with difficult cleaning problems and doesn't damage carpet or other surfaces.
The furniture that the young man moved before cleaning, he did not put it back and it was very hard for First name removed and I to do it. I realize it may have been to the carpet being wet but I still would haved wanted to have it put back.
He absolutely would not move furniture in the den. That furniture could be pushed without any problem.
Carpet looks great! Professional service people. Great value for the money.
The service is great and they pay attention to detail. I love my carpet after they clean and I'm very happy with Zerorez and will continue to use them in the future. Thank you.
Fair prices. Courteous, pleasent, knowledgeable technicians. Great results with no residue.
Efficient, thorough, service
My wife found a couple of places that did not appear that the cleaning was applied.
your tech arrived when he said would. work was professionly done and put extra effort into the job to get my carpet clean.
The 99 dollar special never turns out to be that price. I spent way too much!
I asked for confirmation that the protectant was applied and never received a phone call back. My closet did not appear to be cleaned.
I believed that along with cleaning the grout, repairs to caulking and grout would be made; however, that was not the case. Consequently, I did not go ahead with the total cleaning project I had planned. The carpet cleaning was great, though; and the technician was very pleasant and professional.
After years of avoiding having my carpets cleaned because I hate the feeling of the soap in the carpet afterwards, I have never been more pleased with a carpet cleaning service. I was stunned by how much better my carpet looked. Our person was on time, efficient and did a great job. I have already recommended you to several people and know of a couple who have already scheduled an appointment.
Loved how clean my carpets looked after cleaning. Staff was warm and friendly. Got out stains I didn't think could be removed. Very happy!!
We like the zero residue feature and the results. This high rating is an overall rating for the three times we co9ntracted your service, but if we were rating only this time, it would be much lower. The operator, Jamal, did a good job on the hall and two bedrooms. The hall was quite dirty and came out really well. We have an open house this Saturday and Sunday and should have sent the oriental carpet out for cleaning - but ran out of time. It had a 2 square foot area deeply soiled from black gumbo off my feet in front of the TV. He wanted to clean it outside on the driveway. I did not like that idea so I said let's forget it. He pressed on, dropped the price and insisted on doing a sample. I said OK, but he sampled a much cleaner area. He was quite proud of how well the overall carpet looked when he finished, but that dark spot does not look $400 cleaner! If anything, having the rest of the carpet clean makes it more noticeable. He asked for an endorsement in his notebook and I spoke well of his work, but in retrospect, I wish I had simply said no. He made it clear all along that he could not do as good a job as we would get sending it out, but he should not have insisted on "working with us" if he did not think he could clean that area well enough that it would not be an eye sore. He is a gifted salesman, but his hard sell and unsatisfactory results leave a bad taste. There is still time for you to examine it and try again if you wish to. Thanks. Charlie Hogge
They did a good job and got out stains that had been on the carpet awhile
Initially, I was pleased that the tech was in and out in an hour. I was also thrilled with the earlier arrival time and the discount I was quoted by phone. However, no discount was worth the time I spent cleaning out the rooms and moving the rug to the garage. I now see why the tech was in and out so quickly. The carpets were saturated in some areas and bone dry in others. It seems that the water was not sucked from the carpets as thoroughly as it should have been, and some areas didn't even appear touched in my daughter's room. I was still picking up cat hair on my feet the morning after the cleaning. The tech said it would take two hours to dry, but I checked before I went to bed (eleven hours later)and the carpet was still damp. We removed items from the closets too, but those were not cleaned. And my rug was still a complete mess with cat hair. I used a lint roller and picked up several rolls of hair and had only worked on about two square feet of the rug. I am completely disappointed!
The technacian was great! Very nice & very professional. My carpets look fantastic!
Everything went well. I think the vehicles that I have seen on the last 2 jobs were unprofessional, with no signage, etc.
Men did a very good job, I was very happy with your services, my carpeting never looked so good.
The biggest problem was the push, push, push to add more services and cost. He even charged me exta because one hallway made a 90 degree turn when the entire hallway should have been included in the original price.