Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83410 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2011 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very curtious and professional. He did a wonderful job!
I have used zero Rez in my last two houses and the no residue system not only cleans
the carpets, it leaves them feeling soft rather than stiff and soapy. I will definatly use zero Rez again!

Report a concern   September 18, 2011 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets turned out more beautiful than I expected! He even got out PAINT that was dried into my carpet for a couple of years! The carpets dried very quickly, and my whole house felt very fresh!

Report a concern   September 18, 2011 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to my home was on time, polite and made sure that I was going to be pleased with the results before he completed the entire carpet cleaning. The carpet looked great when he was finished and there were no surprised regarding price.

Report a concern   September 18, 2011 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have never had great results with other carpet cleaning companies. I did with Zerorez. My carpet is 15+ years old & it looks close to new. I have already recommended Zerorez to a good friend. Paul was very professional. I will request him for our next cleaning with Zerorez! First name removed D.

Report a concern   September 18, 2011 — Rated 10 out of 10 by D.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet was cleaner and dried faster.

Report a concern   September 18, 2011 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, good quality work, kept me informed about arrival time.

Report a concern   September 18, 2011 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very personable and very knowledgable. Did a great job.

Report a concern   September 18, 2011 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

have used you several times and have always been happy with your product and service. thank you.

Report a concern   September 18, 2011 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no hype, just a great job like you used to get anywhere in America years ago
it is just good to find someone who is honest and looking out for your best interests

Report a concern   September 18, 2011 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good, dependable service

Report a concern   September 18, 2011 — Rated 8 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was told the carpet would dry in 2-4 hours, which I knew wasn't true. It took overnight. I wasn't bothered by the fact that it didn't try, I was bothered by the fact that I was told it would

Report a concern   September 18, 2011 — Rated 8 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not hide the extras. On the advertisement getting 4for 99. Pet stains up price for a total of 180 little high but you were already here.

Report a concern   September 17, 2011 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Price Reduction

Report a concern   September 17, 2011 — Rated 2 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price and level of service were Vastly disproportionate. I still have areas which are unclean and I paid over $700 for my service. I would not recommend Zerorez to others based on my experience.

Report a concern   September 17, 2011 — Rated 10 out of 10 by F.A.G.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dependable service, and excellent customer service.

Report a concern   September 17, 2011 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it "green" ingredients that are safe for the environment. I also feel the "some" stains do not return after cleaning.
Your service people have always been thoughtful, courteous and polite.

Report a concern   September 17, 2011 — Rated 10 out of 10 by M.A.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the way Zerorez goes about their cleaning. The on-line scheduling was great. The worker (Brad) was professional and gentle with our furnishings, wood floors, and walls. No touch up paint needed, thank you very much! Our carpets came out cleaner than I imagined possible and without any "perfumy" odor afterwards. The carpets look clean and feel fluffy again. The one dog stain we had came up with no return and the traffic patterns areas look as good too. Brad took the time needed to work on those areas to produce the quality results. We will definitely recommend your service to our friends!

Report a concern   September 17, 2011 — Rated 10 out of 10 by M.W.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez uses no harsh chemicals and therefore takes the dirt away instead of just covering it up.

Report a concern   September 17, 2011 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I used another service and not one day later the stains had reappeared, you couldn't even tell the carpets had been cleaned. It cost me $200 for nothing. Zerorez came out and for literally half the cost cleaned my carpets and the results were fabulous! The service is amazing and so are the results. I am a customer for life!

Report a concern   September 17, 2011 — Rated 7 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Get cost approved by customer before providing service.

Report a concern   September 16, 2011 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything

Report a concern   September 16, 2011 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's more natural way of cleaning carpet. My carpets look great!

Report a concern   September 16, 2011 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fack there is no residue left in carpets and the politeness of the gentlemen who did the cleaning made it a pleasant visit.

Report a concern   September 16, 2011 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

If your technician is going to be later than the time window you give the customer, a call before the window expires would be appreciated. My appointment time was between 11:30am to 1:00pm and I did not receive a call until 1:40pm from the technician. I tried calling your customer service phone and had to leave a message and no one ever called me back. It was the Friday before Labor Day and I guess your office closed at Noon. But when the technician arrived he was very apologetic and did a great job cleaning my carpets. I will definitely use your service again.

Report a concern   September 15, 2011 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is natural, it is water.

Report a concern   September 15, 2011 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul Grass was very particular and worked very hard to please. Did a great job, didn't over "wet"...the carpet dried quickly and it looks great. Our carpet is old and off white, looks like new! We'll ask for Paul next time.

Report a concern   September 15, 2011 — Rated 8 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

offer coupon discounts

Report a concern   September 15, 2011 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, accomodating and thorough!!

Report a concern   September 15, 2011 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very impressed with your products, would not hesistate to reccommend!!!

Report a concern   September 15, 2011 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looks great. You were able to get out the tough stains.


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