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based on 83410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
having to vacumm before is big hassal
On time and professional.
Philip was an excellent technician and very professional. I am very satisfied with his work. The only negative I have is the company van that he has leaked quite a bit of oil in front of my house on the street.
Once all your equipment is running (you had to cancel twice due to equipment failure) your service is quick, efficient, and you left my daughter's carpet looking great! AND the person who performed the service was great, very nice and very courteous...great personality!!
Be on time for the appointment
Service technician was timely, courteous, and professional. The treatment worked as stated. Almost one month later, the stains that were in my carpet have not reappeared...
There was A LOT of suggestive selling. I ended up spending almost $1000 for 2 chairs, loveseat, and an area rug which was taken away to be "bathed." It's hard to know if I was taken advantage of because I don't know a lot about carpet cleaning, or if I'm just a HUGE sucker. The men who came seemed to know what they were doing and they were very polite and friendly. I just would have liked a better before hand estimate. Even with what I was quoted it wasn't $1000. Lastly, I would suggest a better way to schedule appointments. When I called to make my appointment, I was put on hold several times during the course of the conversation. The receptionist consistently gave me the impression she wasn't sure what she was doing.
truthfulness to what you could really spend - spent 3 times what we thought we were - very deceiving
There was no musty smell when I came in the house and there was no humidity in the air. The carpet looked and smelled so clean and has remained that way. Your technician was very friendly and knowledgeable.
It's like I have brand new carpets! Our sercive technician was friendly and professional.
How quickly you work and how great my carpets look.
Everything was handled very well. Our tech. Casey did a great job. The carpet looks so much
better. Thanks!
On time, moved everything that they could and came back a week later to redo an area where the dog marked again .
Phillip was great! Very personable, helpful, and did a great job!!
The technician who came to do my service was named Ben. He was very friendly and professional. He did an excellent job of explaining the services he would provide. I also appreciated that he didn't try to sell me unnecessary services. Thank you for the excellent service!
My carpet looks great.
Scheduled appointment one week in advance requesting an appointment time 8:30 to 11. Was called the morning of my appointment and told they forgot to call me to let me know when technician would be out so he would be there between 11 and 1:30. After I made 3 phone calls to the office he finally showed up at 4:30. Called the next morning and told them a spot I paid extra for treatment was still very prominent and he didn't clean under a coffee table and sofa I told him I would move so he could clean that area. After telling me they were booked up for a while I was put on hold and then told they would be at my house between 5 and 7. Well once again they didn't show up or call! You could give me my money back so I can call another company who will actually show up and do the work.
I like the fact that no soaps or chemicals are used and yet the carpets are absolutely beautiful! The carpet is clean for a much longer time than it ever has using other carpet cleaning companies. The technician that came on October 3 was very thorough and cleaned the carpet better than it has ever been cleaned.
Everyone I interacted with was very professional & the carpets look great!!!
Everything was great. The service technician was prompt and easy to talk to, he did a great job. The quality of the cleaning was superb.
I had part of my sectional cleaned and it looked like new.
always makes my carpets look good, when i think they can not be saved.
The biggest improvement to me would be in the area of cost. I like Zerorez, but hesitate to call because it's expensive. I would be more enthusiastic if you bundled in the fabric protectant or other services for a comparable rate rather than accessing upcharges for every little thing.
The courteous and pleasant technicians, their effeciency and the result of their work.
No chemicals no smell and the technician Brad was wonderful!
Carpets look great, but your service is VERY expensive compared to others. Maybe offer better packages.
This was my first experience with zerorex - Upon my sister's advice, I called and was thrilled to death with the results. Unfortunately, my carpet had not been cleaned since installation (3 years) and it appears brand new. The technician, Jay, was not only very courteous, but explained the entire procedure and treated me and my animals with respect. I look forward to Jay coming again and cleaning my carpets. I cannot thank you enough for the time, energy and custom service you provided and, will recommend your services to ALL of my friends. My experience from the receptionist to the technician was one of appreciation and look forward to doing business you again. Thank you again.
I like the fact there was no odor during/after the cleaning.
The carpets always come out great and I like that there is little to no residue left since I have a sensitivity to chemicals. Also, the reps are so nice. I wouldn't use any other company.
my carpets really are cleaned what i like least is the customer service dept dont know what they are doing and they didnt tell me about the fuel surcharge of 8 dollars
I thought the high-pressure of the technician to up the sale was too much, then, after all of the pressure, I still have a few areas that look like they needed additional attention.
Thank you,