What our clients think of us!

you are what you say you are, and do what you say you'll do. I'm a returning customer and don't plan to ever use any other carpet cleaning company. I have recommended you to several friends and acquaintances.
On this year's visit, however, I was not told ahead of time that the pet stains I mentioned when I made the appointment would be an extra charge to treat. But Casey worked with me and we came to a mutually satisfactory agreement.
He was prompt, knowledgable, courteous, and respectful. He got the job done well, and afterward asked me to take a look to be sure there were no areas I needed him to re-do. Good job.

Thanks.

Quick, professional and Luke did a great job.

I was so happy with the results and the technician. He was very curtious and plesant.

I don't understand the product very well, but it did clean the carpet very well. And this carpet
is cheap apartment carpet!!!!!! The serviceman (Ben) was particularly pleasant.

NO CHEMICALS

No chemicals

Took out stains that had been there for years!
Polite and knowledgeable technician.
Dried extremely quickly. No smell except clean.
Only complaint - no one explained up front about the size requirements for a room. My living room is considered "over sized" even though my whole house is only 1800 sq. ft. It was an additional charge I was not expecting.
I did add the scotch guarding as it seemed a good idea and easier for you to do than me.

I enjoyed the chemical-free, clean smell of our carpets. Also the service was excellent.

My carpets still look clean after 2weeks.

You do a great job for a fair price and your workers are always very nice.

Jay did a great job. No BS, great results. Ten year old carpet looks almost new.

I like the fact that it is chemical free and dries quickly.

Service and tech

With pets the tecnition used an odor controll item that has helped.. Thank you

Overly priced. Not a great value.

Quick and efficient.

I am very pleased with the service, tech was very nice, professional. The only complaint I have is that the one room with pet oder is no better. I know this was not a guarnateed service, but I did expect better results with what I had read and had explained to me.

The tech. was very nice.

They work and leave the carpets clean without residue.

Your work ethic is excellent. The tile and carpet

My home smelled fresh and clean. The Service was AWESOME! Tony took the time to clean our carpet thoruougly and explained everthing to us along the way.
Because of him and the excellent service,I will definately recommend your company again. I am sure I will use Zerorez again for any future needs.
My carpet look brand new! Thank you very much!

My carpets look like new!

My carpet gets cleaned well.

Great job and the service person was very informative and friendly.

Joe came early because he had a cancelation. he walked around the house and gave me an estimate which was very reasonable. HE worked quickly ans efficiently.Before I knew it , my carpets were very clean and no odor. he did a great job! I will definitely would refer zerorez to anybody.

I was impressed with your technician, Jay. He was informative without giving us a "sales pitch". I've already referred three people to Zerorez. We love our clean carpets! I will try your tile and grout cleaning and sealing next.

Let customers know about the hidden added costs, ie fuel charge, pretreat spot charge. $99 for three rooms should mean $99 not $99 plus extra charges.

Cleaned the vents after cleaning the carpets, so dust blew out of the vents all over the wet carpet. Some sort of shield, like maybe taping a plastic bag over the vents, would have been helpful. We have a very sick baby coming home from the hospital soon and now the house is dirtier than before... more work for us to prepare for him coming home. Not happy considering we spent $700...

No residue left behind- so they say. But I did find a few places in the carpet that felt a little rough?

I had you come out for a second clean on my living room carpet due to some stains that had resurfaced after the initial clean. Those were taken care of, but there was 1 stains that that the tech pointed out to me that at first he claimed it must be a pet urine stain that can not be removed. I informed him that we just moved into the home March 1 (new build, no previous owner) and that we did not have any pets. He said, "well I'm sorry but that stain will not come out". On the return clean this past Friday a second gentleman that came got down on his hands and knees sniffed the stain, stated it didn't smell like a urine stain then proceeded to ask if anyone had spilled, juice, tea, etc. or if anyone had thrown up on the area. My response to that was "No", we don't allow drinks except water in the living area. He went over the area 3-4 times and the stain is still there. The first time, it was only 1 stain, this time he pointed out 2 more stains in close proximity to the first. Not sure what they are and can't be removed. Don't know what else you all can do, I think you did what you could.