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based on 83814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician would not clean my carpet for the agreed price of $119. He stated it needed much special treatment and the price would be $300. I told him that was not acceptable and after a call to his manager came to $200. I again told him that I was not prepared to pay more than the $119 so he left. I called another company who came later that day. My carpet received no special treatment and every stain came out. The carpet nows looks brand new. The price was less than I had been quoted by your company. I will never recommend your company and in fact have told everyone how your technician attempted to rip me off.
I like how fast the carpets dry and look. Very disappointed in how the appointment was set. I set this job with Scott and !st the time was not correct and then when service was done the work order was not correct. Very unsettling and feel Scott should be aware of this issue.
Name removed
It is really good ,
The technicians explained the procedure and then executed it just like they described.
Quality and Great Service
Professionalism. Got out stains that I though would be in the carpte forever
Your response to my problem was both timely and without fuss. It's nice to do business with a company who understands cutomer servic.
Everything
Did an excellentt job!
CONFIRM APPIONTMENT DAY BEFORE. ON TIME. NO SOAP REZ LEFT OVER. GOOD TECHS AND US CITZENS.
Efficient friendly service at a reasonable price
our guy was Cesar and he was very knowledgable and skilled; worked very hard for us
We have only had our carpet a little over a year and this process did not leave the carpet looking fresh and clean in one of the two rooms that we had done. You can still see all the dark areas, like you could before it was cleaned. We applied a fiber protectant after and I was told that it would be dry in 2 - 6 hours. It is still wet after 30 hours!
the technician was unprofessional I was not happy witht the initial cleaning and was scheduled to receive a second cleaning free it took 12 days for my rescheduled appointment. The tech did not think i needed a second cleaning and left after about 15 minutes. (this is a shortenend version) Although zerorez offered to come out a third time, I had no confidence it would be done right then. I cleaned it myself and emailed pictures of the dirt I pulled from the carpet.
I requested a refund and it is my understanding it will be sent to me as soon as possible.
I had my tile floor in my kitchen cleaned and the results were not as good as I had hope. Dirt was left in some of the grout which isnt what I expected.
My carpet looks like new again.
I like that Zerorez does not use soaps in the cleaning process. I also appreciate the technician's willingness to help move furniture and then move it back after the area has been cleaned.
I was told on the phone when I made the appt that the technitian would bring a powerstetcher and give me an estimate and perform a stretch or kneekick of some loose carpet upstairs. I was disappointed to be told I woild have to call for an estimate later. Dr Last name removed
The service was fast and professional, the stains are gone, the carpet looks the best it has in years. The carpet is soft and smells very fresh.
Our carpet looks amazing! This was our first visit by zero rez. We hope to see more longterm results with the zero rez process. We had a lot of soap/residue build-up in our carpet from previous cleanings by another company.
From speaking to the person who answered the phone to the one who came out to do the work, Zerorez has been first-rate in professionalism. The woman on the phone was most helpful and patient in explaining your type of cleaning process, and your service person Tyree Coleman arrived exactly when expected, well attired and spoken, spent time informing me about the work he would be doing and obtained my permission before proceeding. This is no where near my standard experience with service people coming into my home!
Friendly service.
Quality of the work, friendlyness of the staff.
Tyree was friendly, professional and effecient. The carpet dried quickly and as promised is soft and clean.
They were nice, on time and did an amazing job in my home. I am so happy with the service. My old gross stained carpet looks amazing!
I must have missed the difference in the animal stain guarantee and the regular service. I now have beautifully clean carpets but most of the animal spots reappeared and to get them retreated I will have to pay more and I don't know how much more.
Left light colored discoloration where walk through traffic walked. Told me that you may feel a difference but not see a difference. I see a big difference. This carpet was less than a year old. Now it is discolored!
I liked the fact that no chemicals were used but the carpet came out just as clean or better than when I had my carpet cleaned with chemicals. I also like the fact that the service technician was prompt and very professional
Carpet is still crunchy from spills and stains in several areas, and several stains are still evident. Signed up for 3 room special of $119 although knew that we would need pet stain treatment in a few areas. Tech told boyfriend who was present to let him in the house that I had signed up to have all 3 rooms completely pet treated, therefore carpet cleaning cost 3 times more than anticipated. Tech had no intention of moving any furniture, but finally assisted boyfriend in moving some furniture so that carpet cleaning could be done more thoroughly, after repeated insistence of boyfriend. Tech left coat at house and needs to retrieve same.
Our carpets were cleaned during the day when I was at work. My husband was there during the cleaning. When I got home, my carpets didn't look any different than when I had left. Usually they look a little more revived, fibers standing up etc... I was a little disappointed in the look of the carpet.