Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83411 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 27, 2011 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff was nice. The carpet dried quick and looked new

Report a concern   October 27, 2011 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks and feels like brand new. It had some old stains but they are completely gone. Ceramic tile cleaning got stains out of the grout, really surprised me. Technician was great in explaining how services worked.

Report a concern   October 27, 2011 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How quick Tony cleaned the carpet and how clean the carpet still is a week later. No smell and how quickly it dried.

Report a concern   October 27, 2011 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was completed in a timely manner & dried very fast so that it could be walked on very soon after completed. The house smelled so nice and clean.

Report a concern   October 27, 2011 — Rated 10 out of 10 by R.L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fresh and prompt

Report a concern   October 27, 2011 — Rated 10 out of 10 by L.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are so clean, high-traffic areas too! This is our 3rd time to use Zerorez. The carpet looks great and smells clean. Brad was super and very efficient with his time!

Report a concern   October 27, 2011 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the end result of a fresher cleaner carpet and the technicians are always very professional and knowledgeable about the service they are providing.

Report a concern   October 27, 2011 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of the product and the employees

Report a concern   October 27, 2011 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All spots were gone...and there were a lot. Thanks.

Report a concern   October 27, 2011 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Through job.

Report a concern   October 26, 2011 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was at work while my husband was there the day that our carpet was cleaned. I must say that once I returned home from work, I was very impressed that my carpet looked so refreshed and clean especially after having our 3yr old reek havoc on it. We will definitely reach out to you for our needs in the future. I would highly recommend your services to anyone. Thank you!

Report a concern   October 26, 2011 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean, green fast drying.

Report a concern   October 26, 2011 — Rated 5 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technition was wonderful and the carpet appeared very clean. He was on time and finished quickly and carefully. It just seemed a little too expensive.

Report a concern   October 25, 2011 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You showed up at the time you scheduled, did a really good job, and did not try to sell extras. I am eager to see if the spots you removed really do not return.

Report a concern   October 25, 2011 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the fact that there were no chemicals used and the technician was in and out in under an hour, he just took care of business!

Report a concern   October 25, 2011 — Rated 9 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had never had carpet cleaned before. I was realy suprised how well it turned out. I am waiting now to see how long it will stay clean. I hope a long time. The service man was really nice an did a good job. Thanks

Report a concern   October 25, 2011 — Rated 8 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet turned out great! I really paid a lot to have the tile done... still some dark marks in the grout in the bathroom... then there are bleach looking residue in the grout in the other portions of the home. Don't know if that's right or not.

Report a concern   October 25, 2011 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet looked great and service was great !!

Report a concern   October 25, 2011 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your products are natural and safe. Plus, my carpets always look new when you're done.

Report a concern   October 24, 2011 — Rated 5 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy that came and serviced my carpets was a great guy and seemed to work hard, but once the floor dried I did notice a couple of spots that didn't quit come out. All and All it was ok job. I have to say, I had my carpet done previously by Stanly Steamers and they got the high traffic areas so clean that you couldn't even tell that it was ever dirty.

Report a concern   October 24, 2011 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks new when you're done

Report a concern   October 24, 2011 — Rated 2 out of 10 by D.Q. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too expensive technician said my room counted as 2 I have never had to pay double for one room

Report a concern   October 24, 2011 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products have no odors. Servicemen were very friendly, professional and not pushy. My carpets looked wonderful when they were finished.

Report a concern   October 23, 2011 — Rated 0 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I did not think the first job was that great and had decided to contact the carpet installer as the zerorez rep said that it was due to carpet wear while the carpet is less than 2 years old. Your customer service rep insisted that I let you try again. You sent the same rep out and he said the same thing - he also advised that since it had been more than 30 days he would have to charge for the work (I told him that was riduculous as I had contacted you immmediately). He started making the same comments about carpet wear - no point in any further discussion, I showed him the door. An absolute WASTE OF TIME, mine and yours! Did you even think to discuss this BEFORE sending him back out here? It was your idea to try again, not mine, and then your guy REFUSED (unless I paid again)! Previously, I was just disapointed - now, I'm very irate. There is no way that I would recommend your company to anyone.

Report a concern   October 22, 2011 — Rated 8 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Follow-up to see if all the stains came out..or what to use on spots that come back very soon.

Report a concern   October 22, 2011 — Rated 10 out of 10 by Y.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love the service the only thing that was missed was a closet in the master bedroom:)

Report a concern   October 22, 2011 — Rated 7 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Add-on costs at time of visit are too cost prohibitive. Should be a better strategy for this type of thing. Technicians on site appear to have 100% flexibility in setting costs.

Report a concern   October 22, 2011 — Rated 10 out of 10 by C.R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hot water extraction!!!! Uniformed employees that are nice and knowledgable.

Report a concern   October 22, 2011 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly, virtually odorless, quick service and knowledgeable technician

Report a concern   October 21, 2011 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick and I liked the fact that the carpet dried so quickly. Nice company!


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