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based on 83410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and thorough job! Technician prompt and very nice.
Products clean but don't have an odor. The recent technician who came to our house was absolutely the best at cleaning carpet. He took care of problem spots along with the normal dirt paths from outside. Extremely polite and wanting to please.
Everything was just great!
CREW WAS FRIENDLY & MOVED FURNITURE VERY CAREFULLY, HOWEVER THEY LEFT OUR HEAVY DINING ROOM TABLE SITTING ON A VERY WET CARPET. YOU SHOULD HAVE PROVIED THE CUPS THAT STOP THAT PROBLEM. ALSO, WE DID NOT EXPECT TO HAVE THE COUCHES TO BE SO SATURIATED THAT IT WOULD TAKE DAYS FOR THE COUCHES TO DRY OUT.
I love how clean my carpet is, and NO residue! Very professional!
I like the way you clean, the promptness of your service, and the professionalism and friendliness shown by your technician.
By the way, he left his spray bottle here; we are going to set it out by the front door so he can retrieve it this week!
Thanks, see you next time. I did recommend you to my neighbor, Mrs. Sauter; I think she is going to call you!
I paid the extra $60 for each room pet treatment and one room still looks dirty and like it has not been cleaned. I also paid $900. to get my tiles cleaned and I don't see that big of a difference plus my grout looks alot more porous than it was.
I would like the one room recleaned again to see if it will improve.
The technicians were very nice and knowledgeable however, when asked about the still dirty looking carpet was told it couldn't be cleaned any better.
I hear the advertisements and I'm not seeing the same results.
I was very upset. The technician, Casey, did a good job but after he was finished cleaning he asked if I wanted scotchguard on the carpet. I asked him how much and he responded with $25. It was not clear to me that he meant $25/per room. It was only when he gave me the final number that I realized it was $25/room. I was so mad and felt deceived. Casey did offer to reduce it to half but by that time the work was done and I had already written the check. I felt royally screwed. I will not be recommending you company to family and friends.
I got the "carpet cleaning deal" offered by KLUV for 4 rooms for $99.00. I think your "deal" is a sham.
I plan to post something on the KLUV facebook page.
Products are green based and drying time is quick. The whole operation was done quickly and there wasn't any noisy equipment brought into the house.
Your representatives show up on time; they are courteous; and, of primary importance to me, they do an excellent job. My carpets look brand new after a Zerorez cleaning.
Very efficient and the Aerorez rep was here on time.
When I pay $60 extra per room for pet stains, make sure that they come out!
The technician was great and the carpet really appeared to be clean. Zerorez was referred to us by our neighbor as she claimed you could get anything out of carpeting. Most of our carpets look great but after our living room dried, the spots that we paid extra to have treated re-appeared. I think the overall cleaning was good but am already disappointed that a few stains have shown up.
My quote was 99.00 on the phone and I ended up writing a check for 358.72 because the young man who came out convinced me it would make a huge difference. My carpets not only do not look new as Jody Dean advertises on your behalf, they look like they were done with my cheap home carpet cleaning machine. I feel totally taken. I put my remarks on Facebook and heard from others that "yes, zero rez sucks". If I had the time I would pursue getting a refund. I will never use Zerorez again and will tell everyone I know not to use them either.
showed up on time, effective product, no odor left behind, friendly and talented associates
clean - easy and fast
The gentleman who came out, Casey, was extremely professional and very courteous. The pricing was also good.
My carpets actually come clean and aren't soggy for days! Your staff is knowledgable and polite. Thank you!
Service staff of Ben and Jay were outstanding. Explained everything as they went and did a fantastic job on good carpet that had not been cleaned in 10 years. Carpets look like new. Very pleased with the service team, they are the best. Not so pleased with the billing team, although I had an Eversave certificate for 3 rooms of cleaning for $60, they still wanted to charge me the $60 that I had already paid to Eversave. You need to train your teams on how to handle these certificates if you ever want to continue using them.
My service tech was very knowledgeable about products and was very friendly. My carpet turned out so nice and clean, I will use them again and recommend them highly.
Your staff is very friendly and helpful. The product is as advertised. Got out a really ugly pet stain!
My only reservation is that the pricing is quite a bit higher than other companies and I could not see much difference in the final outcome.
no soapy residue, good customer service and dried within hours.
Service was excellent; technician was on time, neat, careful, and polite. There were several stains that he simply could not remove, but we figured they were long-shots anyway.
This is the second time I have used Zerorez. Fist time was 2 years ago. It was great. This last time he spent about 30 minutes on three rooms and I was not at all happy with how it looked. There were still dirt spots.
on time and honest.....First time my carpet is clean this is best one Than the other Companies....Thanks Alot.
IN ALL HONESTY IT WAS THE TECHNICIAN WHO WAS NOT ONLY FRIENDLY HE WAS CONFIDENT IN HIS WORK AND QUICK TO GET THE SERVICES DONE. HE DID NOT STOP UNTIL A BAD STAIN WAS REMOVED. I WOULD LIKE TO SEE HIM BACK HERE IN THE FUTURE
Prompt service, thorough cleaning, my carpets never looked better!
The service personnel are professional and helpful. They really go the
extra mile!
I only use Zerorez after I saw how they clean.
so far so good

lack of chemicals and speed of drying process...