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based on 83411 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was on time, explained everything very well, and was very professional. I liked that there were no chimicals. My carpet looked great and smelled great also. I will be using Zerorez again.
The service was excellect and my carpet looks like new!
Courtesy of staff.
Way more expensive than I anticipated. I thought the pet treatment at $60 per room (and not much extra effort required) was very steep. My rooms are small and most all of the spots indicated only showed under the special light.
Super clean smelling, removes 99.9% of stains, dries quickly, no harsh chemicals.
Very courteous, punctual and did an excellent job of cleaning my sofa, chair and carpet.
Every one was great to work with. Kelly who scheduled our appointment was very helpful and we actually had our carpets cleaned sooner than I thought we would since the holiday season is upon us. Richard, our technition, was wonderful to work with. He was polite, had a great attitude when we decided to do the whole house and a couch instead of just four rooms. He is very professional and a hard worker.
No smell on the carpets and carpet seemed to dry faster than when we used Rug Doctor.
They were courteous, fast and thorough.
The friendliness and capability of the staff...
no chemical smell.
my carpet was clean for the second time ever. First time being when we moved it. I had my carpets cleaned before, but you could still see the traffic stains. My hallways were so worn and dirt would not come out. You guys did it. I have already told my friends about how great my carpet looks.
Your tech Terry was very awesome to get the job done and explained everything that
he was doing to get the carpet clean the way he would want his carpet done. The experience with Zerorez was a GREAT experience thanks to your tech Terry :>)
friendly, personalable and capable staff..my carpets look great and my tile floors look brand new and tbey are 20 years old! Glad that no chemicals were used.
Felt pressured to purchase additional services. Did not see that the carpet was pre-treated as advertised, unless the pre-treated means whatever solution is put on the carpet when the carpet is being cleaned. The last carpet cleaner actually pre-treated individual spots before it was cleaned. The carpet is definitely cleaner, but I do see a couple of spots that might have been removed if they had been pre-treated.
After three prior incredible visits, this last weeks' visit was a huge disappointment and cost more than any previous visits. I have pet stains, which I have had previously, and obviously they have never come out completely, but this time was a huge disappointment.
I also had other stains that were are totally clean.
In addition, after being told that it would take approximately four hours to dry, it was well over 24 hrs. later that the "extra" spot cleanings were dry.
Not sure how either that the price was so substantially higher than before. Anyway, I'm afraid that I couldn't recommend Zerorez.
Appointment was on-time, service very professional.
It was disappointing that the day AFTER my service I heard a radio ad for a "special" that was better than the fee offered to me. Obviously, the company knew that there was going to be that special (4 rooms for $99 and I was offered 3 rooms for $99 and each additional room at $50) and I feel it should have been offered to me as a new customer. What a great marketing tool it would have been to say...hey, I know you signed up at 3/$99 but tomorrow we are starting a new special and we'd like to offer this to you. That was irritating. It makes me feel the company is more about the dollar than customer satisfaction.
Actual cleaning is great. Scheduling and up-selling are just really bad.
Let me of smaller time window when I book the visit.
Very professional, knowledgeable, punctual, and need!!! Cannot beat the pricing for a job that is well done w/o cutting corners.
I was quoted 4 rooms for $99 but was charged 3 rooms for $99 plus one. Not good. Been hearing campaign on the radio for weeks, was quoted the same over the phone. when they got to my house they changed the quote. was quoted $142, paid $214. Carpets looks good but feel "had".
Don't have your scheduling so full and tight that when you give a 'window' of 4:00 to 6:30 to a customer (appt. made two weeks previously) that the technician is so jammed with jobs that he doesn't show up until almost 7:00. And when that happens, please don't offer to reschedule after the customer has house and furniture ready for the cleaning, not to mention having wasted her valuable time. Be accurate with your time slots or make the necessary adjustments in a hurry, especially when it's the last job of the day!
No one at any time mentioned there was a fuel charge. I don't do business with anybody with such sneaky practices.
Also $60 bucks for a few quirts of perfume for pet stains? Really? When the guy offered it I said no thanks it's a marketing gimmick that you guys 100% profit on. He then gave me this sales pitch how this is different,a chemical blah blah blah. Well it was exactly what I thought it would be. He walked in with a sprayer that had a strong smell of 'purdy it up and disquise what I'm spraying it on.
You will not get my business again. $180 dollars for 2 partial rooms. That is by far the biggest rip off I've ever received by any carpet cleaner.
I will share my story with anyone within earshot/facebook shot/email, etc etc etc!
Yes please post my comments online!
I love the service and the fact that my carpet seems to stay clean longer. They are always successful at getting out tough stains.
Joe the technician was very professional and informative. The product was everything it was advertised to be. At the end of the process my carpets were clean and smelled good.
quick, courteous, immediate results
I liked that you came in professionally and did the job quickly but thoroughly. I also like the fact that my carpets looked better than they have in years. They looked, smelled and felt clean. I am totally happy with our product and services.
The products do what they are manufctured to do and this is obtained by your employees, like Phillip Stevens, making the procedure work as advertized. We want him to do our carpet again when it needs t be cleaned in the future. He is very professional in his work and very cordial to the customer. And, he explains what work has to be done and how he will do the work.
WAS DISAPPOINTED MY COFFEE STAINS COULD NOT BE REMOVED. OTHER THAN THAT, I WAS PLEASED.
No chemicals
Chemical free cleaning. Quality service reps and technicians.