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based on 83413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the way my carpets look and feel after Zerorez has been here. I will always use your company. HOWEVER, I am still very disappointed that after two attempts to clean my driveway from your truck having left a large oil spill, it still is badly stained.
The technician was on time, courteous, and knowledgeable about Zerorez and the cleaning method used to clean carpets. There is no odor in the house or residue left on the carpets.
i HAVEN'T HAD THE WORK DONE AS YET, HOWEVER I AM IMPRESSED WITH SETH. I PLAN ON SCHEDULING TODAY TO HAVE THE WORK DONE.
Name removed
They work! Our carpets look like new - we have used several differenct companies and NEVER had the results we had this time. We had already arranged to be measured for hardwood floors for installation after the holidays but are reconsidering that after seeing the fantasic results.
We have already given your contact information to 3 family members who are needing to have carpets cleaned.
I was disappointed because we paid everything your tech suggested (around $500 total) and yet neither the carpet nor the upolstery was not clean when you were done. The heavily trafficed areas are ordinary soil and they didn't come clean. The spots are of unknown origin but I'd think at least some of them would come out. The dining room chairs did not come clean and the living room furniture now has stripes where the overlap missed between cleaner strokes.
I don't what can be done about the situation because you have applied scotch-guard over the dirt. in order to get to the dirt now, the scotch-guard will have to be removed.
You really don't want someone to ask me about carpet cleaning. I will tell this same story, but with hand gestures and four letter words.
Since I have a daughter and three pets, I love that there are no chemicals that leave residue and harden the carpet when it dries! And it just smells fresh, not like chemicals or deoderizers. I was also very impressed with the technician, Jay -- he was very knowledgable and personable.
No hangover fumes. I'm not worried about something injuring my little dog. My carpet is clean!!! You can get anything out!
Well, my realtor told me she had subscribed to a $99 4 room special that you had and when the tech arrived it was 3 rooms for $300. The pet stains that were my greatest concern seemed to just spread wider and the smell is still there. Many of the other spots they worked on turned out great but my biggest concern is still a concern and it cost 3 times what I anticipated paying. So, I am disappointed. Since I paid triple the price I expected, do I have any recourse to see if the pet stains could be treated again?
Thank You,
Name removed
6411 Genstar
Dallas, Texas
This is the most I have ever paid for a carpet cleaning. Due to pet stains I paid an extra $60 for an acid wash and the stains didn't come up at all. In the pass not only was Dalworth able to get the stains up but I could get them up with my Bissell cleaner. I'm very disappointed.
Technician, Paul, was very polite, knowledgeable & friendly. Showed me all soap pulled out of carpets from previous company's cleaning methods.
I've had other carpet cleaning companies and they don't do near as good a job as Zerorez. I tell everyone about your company. The technician was so helpful, polite and very professional. Although someone by the name of Debra called me on Friday at 5:50 p.m. on Friday Nov 4th and left a message that the arrival window was going to be between 6 and 7 the next day which was incorrect, the technician worked with me. He had to wait until I got home from Grapevine. I played him the message so he didn't think I was going crazy. My tile looks amazing. He did an awesome job.
The great customer service, both on the phone and with the tech. He was awesome.
The professional Service with results of extra clean carpets, tile floors and countertops.
The professionalism of the techs that clean the carpeting. And of course, the great job your product does. Always looks like brand new carpeting. Thank you.
The Product is AWESOME,as well as the rep name JOE that did the service he was amazing very professional and kind i want him for my next appointment and i will tell everyone i no about Zerorez smile.
ZEROEZ CLEANS OUR CARPETS TO THE DEGREE THEY LOOK LIKE NEW EVEN THOUGH THEY ARE 20 YRS. OLD1
very satisfied with tile and carpet cleaning service
Service person was very professional and clean. He did an excellent job at cleaning the carpet and getting up spots I didnt think could be gotten up.
That it's green & no chemicals or residue left behind. Also that it's safe for animals. Very good job on the carpet & my chair. Stephen was very nice & knowledgable about the services, paid alot of attn to detail.
My experience with ZeroRez has always been the best. Some of the other reputable companies are good , but this company is the best !. Good resonse time, very freindly and helpful Technicians,and Excellent results. I recomnend ZeroRez to all my friends & family . Thanks Zero Rez!
Name removed.
Duncanvile TX
"ZeroRez es lo mejor de las companias de Limpia Carpeta"!
Woo Hoo. Love your service. My house smells and feels so fresh. You cleaned a rug and couch and the colors are brilliant now. Didnt know it would make that much difference. I love it ! Thank you
They were prompt and efficient. Explained the situation with rooms and space and halls and baths. They went to work... called me in for an inspection early on in the process. Picked up the small stuff and isolated with pads the larger stuff. Plan on having Tyree back next year.. First name removed
Great customer service and carpets look like new after cleaning!
My carpet looks like new!
That you don't use detergent on the carpet. When Zerorez cleans my carpet, it always looks great. The employees are professional, courteous and friendly.
the carpet cleaning was wonderful! the carpets looked brand new and the dry time was very quick. the carpets looked great.
very professional, and the service did clean my carpets to look new again. Also liked that the dry time was less than with other service companies.
how quickly the process took and the dry time...also the techinians were very nice
Pro.fessional
good job