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based on 83413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There always seems to be a glitch. This past visit, the living room is not as clean as I expected. The bedrooms and dining are good. I understand wear patterns and there were some pet stains, but I had you treat prior to cleaning. The section from the front door does not look clean at all and there were no pet stains there. I intend to call for a reclean of that area. My other issue is that the bedrooms and dining dried by late evening, but the living room was still wet next am. I had to put a towel down at the bathroom doorway to absorb the excess water, that is how wet it was. Extract more of the water. You need to live up to your 103.7 radio advertisements. Thank you, Name removed
Non chemical
My carpet looks brand new after it was cleaned by your company!
service is great... and product never fails. Zerorez just gets the job done well.
The kindness of our technician, Brad, is very refreshing. Great Job.
What a beautiful job! Our carpets never looked so good! We have already booked another cleaning for the rest of the house!
Very curtious, pet friendly, and great products!! Made my carpet look brand new!!!
Carpets really looks good and clean. Carpet was still soft when it dried.
Service was fine. Job well done. Tech was over an hour late, but there was bad weather...
the carpet was extremely damp when they left - i feel they could have extracted more water
With a 2 year old boy, our almost 16 year-old carpets were extremely dirty. They were able to get almost all of the stains/dirt/spilled juice out of our carpet. It looks like a completely different carpet.
Associates were courteous, prompt and good at what they do. Communications were clear. Would like them to ask on initial call for estimate if there are pet stains and include that as a possible expense. Carpet felt very soft when dry. It did take longer to dry than what they estimated, but it was also a humid day.
very friendly and on Time. My capets were very soft and smelled good after cleaning
On time, competent, friendly, neat, reasonable.
on time.....quickly done.....fastest drying service I've experienced
Propmt,professional,courteous.
Your worker was nice looking, friendly, professional, calm, courteous, and did a great job within an expected timeframe.
Zerorez's carpet cleaning professional, Keith, did an outstanding job on my "old" & "doggie" stained carpeting! He explained Zerorez's products & services very well in order for me to make the correct decision for my carpet cleaning, along with my budget.
Keith is a very polite & courteous man, who represents Zerorez in an excellent manner. Appreciated his experience very much also. Sure hope Zerorez will present him with recognition of a monetary award!!!
I will be a repeat customer again in the future, when necessary. Keith made my carpeting long beautiful, & so very pleased with the cleanliness & hygiene!
HAPPY THANKSGIVING!!!
Name removed
Carpets get very clean, no gritty residue, dry fairly quickly. Every technician who has ever come out has been thorough and courteous.
The carpet felt fluffy and looked cleaner than it's ever been.
I feel like the carpet is really clean without a bunch of chemicals left behind.
Zerorez cleans carpets without chemicals and soap leaving the carpet beautiful and soft. The service is excellent, professional and efficient. The technician who cleaned my carpet was professional, polite, and worked to give the best possible results for the customer. I was very refreshing to have someone intent on doing the best possible job, being proud of his work, and to do it with enthusiasm.
be proud of his work.
Our carpets are old and were very dirty from major renovation work this summer. Joe Martin, the technician who cleaned for us, did an amazing job - the carpet looks better than it has in years. He got out all the spots, even some old pet stains that we thought were permanent. In addition, he cleaned an upholstered recliner that had been in our garage for a year - it looks almost like new. I will definitely use your company again and will recommend it to friends.
Carpets are clean, reps are professional and neat.
YOUR TECHS HAVE BEEN HELPFUL AND FLEXIBLE I AM HANDICAPPED AND WHEELCHAIR-BOUND MOST OF THE TIME IT MAKES IT DIFFICULT TO PREPARE THE ROOMS BEFOREHAND ALSO FROM MY SITTING ANGLE i DON'T SEE ALL THE PROBLEM AREAS I.E. STEPS AND LANDINGS CORNERS AND BEHIND TABLES.
TERRY MORTON AND CEASAR WERE VERY HELPFUL. i'M NOT A GREAT FAN OF THE TILE AND GROUT CLEANING
NOT ENOUGH DIFFERENCE TO WARRENT THE EXPENSE. CARPET SEEEMED TO HOLD MOISTURE A LOT LONGER
THIS CLEANING DRY CARPET IS VERY IMPORTANT WITH MY HANDICAP.
The professionalism of the technician. Will use their service again.
there is no soap used to clean
Very polite, professional technition. Suggested other options without being pushy. Carpet looks great.
Second time we have used zerorez and the first time they did an excellent job. This time I can still see some stains that I honestly think had he not rushed through would have come out. So I am not as pleased as with the first cleaning (Seth did it). Nice kid did it this time (Ricky) but he was not as thorough as the first guy.
the technician was very pushy. I wanted the special advertised on the radio for $99.00 and once he got here the bill was going to be almost 3 times that amount. Once he was done he pushed a notepad in front of me and made me write a good review for him.
The carpet did look good for about 24 hours and then most of the stains were back.
Drying took alot longer than advertised and what we were told by techs. I also felt that we were upcharged for things the other carpet cleaners we have used did as part of the service. Example: our bedroom has a rug on the carpet. We have had it cleaned once a year for the past 8-9 years when our carpets are cleaned. They just used the same equipment and it was fine. It would do no good to clean under it, that's not where the dirt is. With zerorez, the tech insisted he would not be comfortable doing that, with 2 of our rugs. Even though I assured him I had no problem with it, we ended up having to pay extra to have these areas cleaned. SO the final charge was double what we expected.