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based on 83815 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chemical-free service, professional technicians, outstanding results - we are so impressed & can't say enough good things about zerorez!
I was so impressed with the honest commitment that Brad has to Zerorez and your product. He was very professional. He went back over my carpet and upholstry to make sure it was immaculate. There were a couple places on my carpet he could not get out . Brad showed me them and made an extra effort to get them out. They were old spots that I was aware of and confirmed that I had not expected them to be removed. they really are small and only someone looking hard would see them. I already sent an email to a group of friends highly recommending your company.
You got the carpet really clean.
How thoroughly the carpet and floors are cleaned and how long they stay clean since you do not leave any residue or soap in the floor coverings. Plus your people always seem to want to please and do a really good job and are nice to have in your home.
did an excellent job, very satisfied
Gets the carpet cleaned and good service. There were 2 spot areas though that could have been cleaned a little better, not sure why they didn't clean up as well, but it's not a problem.
Got job done quickly and seemed to do a thorough job, and was very friendly. Not sure what to look for concerning your products in comparison to anyone else. When ready will use you again. Thanks!
You guys cleaned the carpet at my house and that technician moved the furniture. This technician didn't move anything. He told me that I would get more value if I moved the furniture. He charged an additional $50. to clean the floor in the kitchen and it doesn't look any better than a standard mopping. He also knocked a large mounted photo print off the wall and damaged it.
The technician was wonderful and very friendly and assured me the stains would come out of the carpets. He also sold me on more products -- protection of the carpets, etc. and I spent much more money than I had planned but was persuaded the extra treatments would be best for the carpets. After the carpets dried, your cleaning left a white stain in spots all over the master bedroom carpet. Most of the original stains/spots came out but it looks like the solution you used has taken the color out of the carpet.
I used your company on recommendation from one of my employees and would most likely not use you again.
I used Zerorez before and was very disappointed that I still had so many spots on my carpet. This service is more expensive ($600)than others so I expected to get better results. I got a marketing call from someone and decided to try again. Brad worked really hard to get my carpet clean and I'm hoping those little places don't pop again again.
Very professional fast.
You may need to check the truck transmission as it is leaking.
Everything!!!!!
Excellent Service - I have used other carpet cleaning services and Zerorez is far the Best. Top notch quality and professional service techs!!
Quick, very nice and personable service tech. Great job!!
I liked the 15 min heads up before arrival. Very polite technicians and not at all pushy. When they asked about sealing the carpet and I only had money to do one room, there was no problem. Carpets look great! I have already recommended you to 2 people.
Pre-treated stains in hallway coming back
The agent Jamul spent a lot of time on one section of area rug but not the high-traffic area, so the run is cleaning on one side than the other. I was also disappointed that he did not get the stains out of area rug. Was careless on potted plant outside. Knocked it over twice and did not pick it up or move it out of the way. Bedroom carpet looked a lot better before the protectant was sprayed on it. Then it is sticky and dull looking, not fresh and clean as before. Wished I had not done the protective spray and paid $30 extra for it to make the carpet look worse. Cost were not shared openly before the final bill. How we got from $89.00 plus tax to over $266 is beyond me and I will not recommend you because I felt it was shady the way the cost were raise for pre-treatment (not covered on phone) and then protectant, which only made it worse. Area rug was not cleaned and it should have been the easiest to clean because it is thinner. I went over my carpet with my Rainbow vacuum the next hour after agent left and filled an entire container full of dirt and water and fur. That means, you did not clean my rug very clean at all. If you high powered cleaner cannot beat my Rainbow vacuum, I cannot possibly recommend you as really cleaning a carpet.
Very good quality and customer service. Our carpet looks like new again!
Good communication regarding scheduling & appointment. Both my kids & my pets are sensative, so I like that no harsh chemicals are used to clean carpets. Technicians are curteous, quick and efficient.
Very thorough and professional carpet cleaners.
CARPETS LOOK VERY NICE AND VERY HAPPY. STILL WAITING FOR MY FULLER 100 DOLLAR GIFT CARD.
technicians are very thorough
so carpets look great
I don't know how you do it, but my carpets were a mess... and your service changed that....carpets looked new!
The cleanliness of the carpets. You've offered the best results with stains and pet odors.
Excellent service by competant people. This is the second time we have used Zerorez and we will continue to use you in the future.
It works
Great employees and a clean carpet
Quick, efficient and the carpet dries in a reasonable amount of time.
Spots and stains came clean thst I didn't dream were removal!