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based on 83413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Competent technician, and efficient also.
I like that they are environmentally friendly and carpets dry quickly. No soapy residue is left. I "talk it up" about Zerorez every time I get the opportunity - even mentioned it to a cousin today at Thanksgiving dinner!
We truly thought our pet stained carpet was doomed, but decided to have your company give it a try. . . IT LOOKS LIKE NEW! Thank you so much!
Chemical free cleaning, the technicians cleaned three rooms and a hall in about an hour.
Courteous,professional service and outstanding results!
Got my carpet very clean. Philip was very courteous , knowledgable , and very professional
Courteous ...professional ....don't use soap....no attempt at massive upsell ...don't over promise....set realistic expectations
No smell, quick drying, fast, courteous service and carpets look brand new.
After the cleaning, the rug was wet so it looked fine. But when it dried it is spotty.
Cleaned stains and gum from carpet that I thought we never come out!
Your representative was friendly, efficient, courteous, and helpful. He did a great job with my carpet.
our technician was very professional and even though it was late in the day (4pm on Saturday), he did the carpet cleaning as if we had been the first of the day.It looks great. We are very pleased.
Tell how much each additional thing costs in advance....deep cleaning, finishing agent.
That you don't use soap & harsh chemicals to clean the carpet. Have been wanting try you guys put for the past couple years...KLUV has been bragging about you!! Glad I finally did!! I will be using you again in the spring for the 2 rooms I didn't get done yesterday!!
Try to estimate the area rug cleaning over the phone. I was pretty shocked at the price to clean my wool area rugs and since I had taken a day off work for rug cleaning, felt I needed to proceed.
Customer Service! I waited too late to make an appointment for holiday cleaning. Carpets were okay, but wanted them cleaned prior to a party we are hosting next weekend. We were on the waiting list for Monday or Tuesday...when the accident happened! My husband accidently spilled a full cup of black coffee on our den carpet! The carpet is (or was!) beige! Coffee ranks right up there with red wine, blood and tea when it comes to getting it out of anything. I sent a desparate email to Zerorez on Friday and someone called me right away (probably thinking my husband was at risk!). I had no idea you worked on Saturday, but thank heaven...and thank zerorez. We got on the schedule for Saturday evening. The technician was excellent. He warned me that the coffee may not come out. But he worked a zerorez miracle, and while you can still see it if you know it is there, it is gone as far as the guests will know. And we got smart this time and re-did the stain protection...just in case! We have always been impressed with the service, the professionalism of the technicians and staff...but now this sort of "holiday" response has reinforced that we are customer for life! Many, many thanks.
I was disappointed that the claims I heard on the radio did not match the results of my high traffic area.
The people who scheduled on the phone were not that friendly.
The carpet was ok after the cleaning. Not nearly as fabulous as the advertisements make it sound on the radio.
Don't notice the special coating repelling spills.
Stairs not as clean as I had hoped.
Thoroughnest in getting up spots
fast, effective, profesional.
Given an estimate of cost on the phone, rather than when the technicians arrive.
Come in and up sold my 99 clean cost me 300 and the staims are bavk withimm a eeek
You guys do a very good job. You are able to get up spots that others cannot. You are very informative and helpful!
Brad.
The way my carpets look after the treatment
The price.
I can smell my house and not the carpet smell
Took more than 12 hrs for carpet to dry in dining room.
I like the fact you use "green" products. The technician was able to get a rust stain out of my carpet so I am very impressed with your products and service.
My carpet is so clean. I had alot of black spots on my tan carpet. The gentleman came out and took out all of those black spots, he did a wonderful job. It looks like there were no black spots there, it is so so clean. My carpet was so soft afterwards and did not leave any residue. My husband and I were 200% satisfied with the service. I really want you to come back and do the rest of my house. Thank you so much!
The appt was so late in the day and the tech had already done several sites that day so the quality of the cleaning was compromised - the last room that was done still had spots - I
ended up putting Resolve on them to get them up - would suggest you spend more time on doing the job
Very nice work,I'll continue as a repeat customer. Repeat customers should get a financial break.