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based on 83413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look new again. Clean fresh smell. Pet stains gone.
Your tech was very efficient and courteous.
The only problem, when my company comes for Thanksgiving Dinner, I may have them stay outside. It would be a sad thing if the mess it up!!
Thank you very much!! I am very happy.
The professionalism of tech's, the "green" product, and the price.
Professionalism and thoroughness
My carpets never looked so good after a cleaning. I was extremely impressed with the techs that came out. Very knowledgeable about the different carpets and services needed to bring the carpet back to life.
Excellent job.
There was a mix up on my service. It was scheduled for Nov. 15 for someone to show up betweeen 4-5:30. No on showed up. Ricki called my husband around 1:30 and said something about doing "the stairs". We never had stairs to do, so my husband told him, no it's just the 3 rooms (living, bathroom and bedroom) Ricki said someone would be there later today. At 6:30 when no one showed up, I called this Ricki person and he tells me something about it being rescheduled to 11/29. I have to wait until the next morning to call someone, and even Debbie tells me that it was re-scheduled to 11/29. Said that someone talked to a man and a woman, went on to say to they wouldn't have re-scheduled it without talking to us. Well, no one talked to us about re-scheduling to 11/29, so someone at ZeroREz dropped the ball on this one. However Debbie was able to schedule someone out on 11/16 and the carpets looked fantastic as always.
The way Zerorez cleans my carpet.
Quick, easy, no odor, dries quickly, friendly technician and looks beautiful.
The products that you used to clean our carpet has left a fresh new smell and also looks like the carpet is new. Our technician was was informative, courteous and did a very good job.
The carpets always look brand new after cleaning/
he made my house smell horrable and it was better before he came out to do the job. my house still smells like a dead cat i even called and had little to no response I used you for 5 years 2 and i hate how the sales pitch was so pushy to purchase other products. i bought the air filter and it was freaken junk blew up my air conditioner unit. cost me 5,000 bucks to fix. then the next time i had you out i was just forced to get the air purrifier. was a piece of crap smelled and ran my eletric bill. so i have desided that you are fired i will call amyone other than you.
and my house still freaken stinks whats said is i freaken paid for this awfull smell was imbarising had company fly in to smell dead cat
I still think the price shoud be $30.00 lower
You have some of the most courteous and professional people working for you. They go through the process of seeing where trouble spots are before they start. The carpets always look amazing after they are done.
The cost quoted on the phone doubled when your tech arrived. Techs did not actually move
any light furniture - like a chair or small table. I moved those while they started their
work. Their number one goal appeared to be to get out of here quick. About 99% of the
spots that I was concerned about came out.
we had never used a carpet service before, I did not trust them, but
after listening to your ad on the radio we decided to give Zerorez a try..
we are so glad that we did, the carpet turned out great, Tony, the tech
was a super pro and so nice to work with.. we would recommend your service
to anyone and when it comes time to give the tech a raise, be sure to give him
a good one
thanks,
Name removed...Mesquite Tx
I have used Zerorez several times and this experience was a major dispointment! Luke and a 2nd man were very polite, however after much pressure to buy a "deep cleaning" service I told them that I just wanted the normal cleaning as my carpets had a few spots but were not too dirty...which Luke agreed with. From that point on Luke was on "high speed" and gone in flash! When the carpets finally dried (over 7 hours later) I was able to inspect them...wow, was I surprised when I noticed several spots in an area of approximately 10" x 10" in front of the loveseat..as well as a small stain in the master bedroom...I cleaned all the spots with good ole Resolve...I should not have needed to clean anything and the carpets have never taken more than 2 hours to dry completely. I feel that since the deep cleaning service for $179 was not purchased, the rush to get to the next appointment was apparent.
Your techs have always tried to sell a higher cost service but this is the first time a service tech did a "rush job" that was a big disappointment. Needless to say, not only were spots remaining...so was a lot of water!
Mary Ann Last name removed
Plano, TX
I expected 4 rooms for 99,99. Instead I ended up paying $331.66. All I had done was a large den ,staircase, hallway and 1 bedroom. I was charged $5.00 for each stair, etc. etc. I felt like I was really taken advantage of. I have had previous people and companies shampoo my carpet, and never had to pay this high price. The person was at my house less then 30 minutes. I really feel that I was taken advantage of and am very displeased.
My granite looks food so only time will tell how it holds up. The price was a difficult pill to swallow not truly knowing the longevity of the service. Our tech, Brad, worked with us and I appreciate his time.
It did not leave lingering cleaning odor. Just took too long to dry.
Was great tech was so wonderful.
The outcome is always amazing! Even with 15 year old carpet and a pet owner of 3 dogs. Ricky Rankin was our service tech and he is awesome!!! Have requested him 2 years in a row.
I will definetly use them and him again.
Was surprised at how expensive the service turned out to be
The carpet was cleaned thoroughly and the pet smell went away.
You get the stains out of my carpet, other companies don't take the time to do that! No matter what kind of stain your employees got to town and take care of it. Thanks for the paint off my carpet!
Love the way my carpets look and that the process is natural. The technician, Keith Loatman, was the best one yet. He was very professional and did not make me feel like he was a salesman. I appreciated his great attitude and the great job he did.
The technician was prompt, showed me what he would do, gave me updates and completed the job in the time he said. The carpets look great!
My carpets are very clean and look great. They even got out the "old foot traffic path" in our master bedroom.
The service was above and beyond. Philip that came to my house wasthe outstanding. He was so eager. I have already told 3 people about him specifically and the service.
Being green..smelled clean and refreshing
Excellent cleaning of carpets.
Carpet looks great ! Tech was very professional. Explained everything up front and was very nice. I will use Zerorez again !