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based on 83817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet, which is old and stained, came out beautifully clean. Although set in stains did not come out, it is far more clean and the stains are so much less noticeable. The worker was very courteous. However, the carpet was wet for two days, not just four or five hours.
The service people were extremely courteous and helpful. They took great pains to make our carpets look great. When working with 20 year old carpet there are wear areas that will never look like new, but they did a great job. Our Berber carpets were super clean in areas like the kitchen and laundry room that I thought would never look clean again.
Carpet looks great after everything has dried. Stains seem to have disappeared. Service technician was very professional. He explained the entire process to me and made sure I was satisfied before he left.
My carpet looked great and the technician was very professional. I also like how it was dry in a short period of time. Definitely use zerorez again.
The young man that came, Cesar, was intellegent, clean and very respectful. He worked so very hard from the minute he got here to the minute he left, over three hours later. Here were are, almost two weeks later and the stops have NOT returned. He has called personally a couple of times to assure me to call him back if I am not satisfied. He needs a big raise and promotion. Plus, he spoke perfect English. I would call your company back in a heart beat. I Have recommended your company to several friends already and will continue to do so.
We have been using Zerorez for several years now & have no complaints. Your system gets our carpets very clean & the protectant definitely helps keep them in a 'new' condition. We are rather slow at having the carpets cleaned, but because the protectant is applied, the dirt is sitting on the top of the carpet only instead of being ground into the fibers, further breaking them down. Our carpeting is 18 1/2 years old and still in good shape. This last time you came out Tyree Coleman was the representative. I have nothing but the BEST to say about Tyree! He is extremely friendly & professional and gets right down to the business of cleaning the carpets, which includes talking with the client to make sure he knows what they want & getting to know them. He answered all my questions and my carpets look great...and it's been two years since we've cleaned them!
I like the fact that your Tech was so professional and knowledgable. Terry did a good job on our carpets. They had been neglected for about a year as my wife has had two strokes in the last year and I am her care giver. I now have to do all the chores that we used to share and I did not have time to take care of the carpet the way I used to. Anyway it is now in decent shape again and I just want to say thank you.
Carpets look like new when job is finished
Carpets cleaned prevoiously looked as like new.
there is a place at the entrance to my kitchen that did not get cleaned because my husband had blocked our 2 chicuahuas in the kitchen. we were both home. They shoiuld have asked us to move the gate back so they could clean that spot.
courtesy, efficient, really cleaned
Disappointed in the tile cleaning. Tile may be cleaner, but left a lot of residue that sream cleaning could not remove. I had hope it would look better. The carpets do look much better.
Just wasnt very impressed all around. Sorry!
GREAT WORK, GOOD PRICE
No detergents and the service person was extremely nice and professional
Outstanding job! Very quick and professional. Our carpets look like brand new
Thanks for everything!!
the work done by Brad was very well done. The carpets really looked nice after he finished and it dryed quite rapidly. We were able to have a party the following day. We also liked the fact that there were no chemicals .
They're green. Your technicians are prompt,courteous, and do a good job.
Philip was outstanding and very courteous. He called before his arrival to let me know he was running a little ahead of schedule, which was very nice. I will definitely recommend your company and Philip in the future.
That they are green.
My carpet was fresh, soft (again) and very clean. Spot removal was very good.
This was my second time to use Zerorez. The carpets look great and the technician was kind, considerate of my home and it was done in a timely fashion. I have already recommended Zerorez to my sister and she has an appointment scheduled. What more can I say than that???
Was very pleased with the technician and the service. In fact, he got out traces that the last tech. did not get. Will be a Zerorez customer whenever the need arises.
all
Excellent results with no chemicals and great friendly service!
My carpet looks terrific and your technician was very professional and took pride in his work!
Prompt and makes the carpet look like new.
It's clean , thorough, and the worker was really good...
The carpets looks like new! The staff was extremely efficient and personable. The result is amazing!
Excellent Technician! Extremely knowledgeable and helpful in future carpet care on our behalf. Will only want Keith back in the future, as we plan to have our vents cleaned and sanitized by him in the not to distant future.