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based on 83417 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was trying to do minimal before Christmas and I left my husband in charge, Bad Decision. HA!!
I was under the impression it would be $119. and it was over $300. and now I need you back for one spot but what will this cost???
Cost is quite high. Maybe 30% to 40% more than what I've paid in the past. Labor time is the same, I can't imagine the material cost is that much higher.
you advertise 3 rooms for $89. and I ended up paying over $200. I have a living room/dining room combination, and the first time Zerorez cleaned my carpets (3 yrs. ago) that counted as one room, and this time, I was charged an extra $25. I also had to pay extra for "protection" after the carpets were cleaned - technician told me that any "protection" that had been put on carpets by previous cleaning would be removed by this cleaning - so if it is removed every time, why do you have to redo it each time at an additional charge? Technician Jamal needed to do less "talking" and more "working"; I don't need to know about his religious beliefs - just clean my carpet and get out!
Love the fact that Zerorez uses no chemicals or anything that leaves a residue. I also absolutely loved the technician. Tyree Coleman did a tremendous job and he was prompt, efficient, knowledgeable and friendly. You have a winner there and I'll absolutely request him the next time I schedule a cleaning. Thank you, Zerorez and Tyree!
I loved how friendly and knowledgable the guys were that came by to clean my carpets. They did a GREAT job!!
1) The young man never presented me with an invoice to look at. 2) He immediately forgot my name and called me "hey man" for the entire time of our cleaning. 3)He offered the protector product after the cleaning was finished, and told me it was $30. I was then charged $30 for EACH area - that was never explained to me - again with the no invoice part. 4) He walked around with a sprayer to so-call apply the protector. I studied the foot pattern where he walked and took pictures. He never got within 10 feet of some areas of my carpet. Ask to see the photos. He also "so-call" applied it in 30 seconds - to both areas, in different parts of my home. How can someone evenly and sufficiently apply a liquid with a sprayer like that. I feel completely RIPPED OFF for the $60 I was charged to pay for a protector that obviously WAS NOT APPLIED properly - if at all. About the only satisfactory part of any part of this visit was the fact that the carpet WAS cleaned. Aside from the "protector" gimmick, my carpet came out somewhat cleaner, but would I recommend them again - no. Will I use them again - no. And unless someone from Zerorez calls me to refund my $60 plus tax for the "protector" scam, I will begin to burn them on ALL OF THE SOCIAL MEDIA SITES. If this part is made right, I will simply keep my peace and let our capitalist society right any future that this business may or may not have.
Professional technicians and the product cleans better than any other service I used.
I like that the products are safe/green.
service and product good to excellent
good scheduling, clean, polite staff, high prices though
Done right the 1st time
I have never had a technician that wasn't pleasant and worked hard to please me.
Although its higher than others the carpets always look great and many of the stains don't come back like they do with other companies. The carpets take less time to dry as well. I have been using you for year!
Everything . . . that you don't use chemicals, that I can immediately see the difference in my carpet, that it doesn't take very long to dry, that the technician was polite and knowledgeable. We're very pleased with Zerorez.
products odor free and services quick and friendly
Arrived on time and carpets looked great after cleaned.
Quick and sometime's reasonable.
Great attitude and pleasant presentation of service people - and a good job of cleaning.
Phillip was very professional and the service exceeded my expectations
You come when you say you will. You also do a great job.
The result, it's night and day. Rick Rankin was knowlegdeable and professional.
As an owner of rental properties, I have used the services of carpet cleaning companies quite often. Zerorez has, without doubt, performed the best and most thorough service thus far.
professionalism
honesty
cleanliness
results following the cleaning
Carpets are very clean. Spots are gone. Technician was wonderful and did a great job.
The service....Ceasar was polite, professional, thourough, and timely with hhis work.
EVERYTHING!
I like how long the carpet looks good following your cleaning. Apparently, with other services, dirt is attracted to residue that remains in the carpet.
professionalism and service along with fabulous results.
Great service. Technician was well informed and did a great job.
I like about the product that it is natural and that the carpet after it is cleaned smells fresh,feels good, looks good, doesn't hurt my dogs and does not attract dirt like it does with a regular chemical treatment. I don't let anyone else clean my carpet anymore. Also, the customer service is great. The associate gave ahead notice of his arrival,was in time, worked swiftly and was very friendly. All over a pleasant experience.