What our clients think of us!

Mike Mitchell did an excellent job and was very attentive to the details. My 13-year-old carpet looks new and fresh again.

I like the fact that chemicals are not used. The technician you sent was very professional, polite, and did a wonderful job. My carpets look beautiful.

Customer service was really good. Very easy to set up an appointment and/or change it. The time window was accurate and I liked how they called the day before. The carpets looked fantastic and they were able to get the dog stains out.

On time and work was completed as promised

Your service personnel. Joe and Leo were great to work with and did a good job.

I found the difference between the phone sales person and that of the technician as to the pricing to be off by more than 50%. I clearly described my needs and room sizes to the phone person. I emphasized the pet odor removal as the main service, and still the price was off by over $100. Also, the carpet did not completely dry for 38 hours when the technician said it would take 6-8. It was completely wet, not just damp, for over 24 hours. The carpets are clean and fresh, but the customer service and communication between the sales person and the tech are unacceptable.

Was quoted $85 for three rooms special. My wife told the person on the phone exactly what the issue areas were - 1 stair landing / 1 stair / and 3 spot cleans for candy and cat urine. Granted I bought two cleaner bottles for $45 but my total came to $278. Feel like we were baited and switched at time of service. Not a happy customer who will not call again.

The way it cleaned without residue, smells good

Carpet is very clean, nap was raised, and service was quick and professional

Service was very expensive. Also, some stains that seemed to disappear while the carpet was wet re-appeared hours later when it dried. From the advertising I expected the worn areas to come out better as well. Your $89 for 3 rooms radio ads give the impression that stains will be removed but it's not until the technicians got to my home that I found out that the $60 per room pre-treatment is required for that. I will be looking for a better solution in the future.

Seemed like a quick process..I'll have to wait for the true results later.

I was told the wrong time for the appointment and had take off additional leave from work. In addition, driver did. Of do a walk through after finishing.

Professional technician great job carpet stays clean looks fabulous

I really like the idea that there are no detergents in your cleaning solution!

Did a fabulous job of removing spots.

cleanilness

After 8 years of having this carpet you were able to make my carpet look brand new again. Thanks so much.
Kristie

I am very happy with the job that Tyree did, he also took time to explain to me about p roducts you have to help me keep my house free of germs and dust that blows in thru vents He was very friendly and professional.I highly recommend Zerorez and I will use them again.

Good job and good advice.

I was not happy with the level of stain removal and/or the cleaning of high traffic areas that occurred. In fact stains reappeared that had not been prominent. I would have paid for a more intense stain removal if I had been told that it was needed. I have seen greater success with other companies and the rugs were not that severely soiled. Instead my husband was sold some preventive that I suspect has limited value.

Carpet looks and feels great.The two guys that came very professional. thank you

I like that it is green cleaning and that items are not soggy when you are finished. It would have been nice if I'd been told in advance that for wool area rugs, the cleaning could not be done onsight and would take 3-4 weeks.

The way the agent explained everything and how he managed to clean my 3 rooms in an orderly fashion. Nice job!!

The process was very quick and the carpet dried soft and within a few hours! Thanks!

Carpet looks great. Technician was very knowledgeable, professional, and friendly. Great service at a great price. Thanks.

The technician was professional and polite. While the spot removal was very good, I was disappointed with the results in path areas. I don't know if it was an unrealistic expectation to get an appreciable change.

We were told one room was too large upon arrival of the crew. This now counted as two rooms. This was not the case the first time we used zerorez the first time. Disappointing. Was it cheaper service because we used an advertised special?

Not sure about products but your service is great. Right after Kevin cleaned my carpet in one of the bedroom, spot cleaned for dog urine, my dog went in and urinated on the carpet. Needless to say, I was beside myself with frustration with that dog, she normally doesn't do that.

I felt the upfront quote was not thorough therefore misleading. My quote was $155 and the bill ended up being $452. Had the person booking the appointment been more thorough, I would not have used your service. I was warned by a friend this is exactly what would happen because it happened to them. Richard the tech did a fine job and worked with me as much as possible. I really felt like I was trapped and had no choice - I had to get the job done and didn't have time to make alternate plans. I should have cancelled and found someone else to do the job. Carpet looks okay but some stains could not be removed. Richard certainly made it clear up front he could not guarantee. I felt like he did the best he could. I don't think it's fair the bill ended up 3 x's what I was quoted. The call desk asked me about square feet of space - I have no idea. Maybe there is a better way to create the quote that would not cause the confusion. I was never asked about stairs, pet stains, etc.

The carpet looks fabulous! I never dreamed that they would look this good! They feel clean to the touch so I am sure that is a result of not using soap! NO REZ!! I will definitly call you again as well as I would highly recommend Zerorez!