What our clients think of us!

No chemicals

The tech showed up on time and did what was needed in a polite, informed manner.

Dear Zerorez,

Had my carpets cleaned and the quality of the cleaning was exceptional.
However, I asked about furniture moving and was told that couches and chairs would be moved which they were not. In your email “Your Upcoming Appointment” it states that “technicians will move a few pieces of light furniture for you upon request”. I didn’t realize that it was so literal. Really, do I have to ask that a litter box be moved? In another room, I cleared off everything off the night stand, and it was not moved. Granted I did not specifically ask for that piece to be moved. But I thought that by removing everything from it that would be imply it should be moved.

It is my suggestion for future emails regarding “Your Upcoming Appointment” it should read “ONLY pieces requested to be moved will be moved.” As in my opinion this more clearly represents Zerores’ position.

On your receipt it states "I have walked through and inspected all services performed by my technician etc. How can you put this on your receipt if the customer doesn't get this until after the technician has left?

Regards,
Name removed

The tile and grout look much better. A few places were missed, but overall I am very satisfied with the work.

It's all about price and the circumstances involved in the move. In our case, the much less process is not as good as Zerorez but we are moving and money is very tight.

Love how my carpet dried soft instead of "chrunchy" like companies that use detergents.

The carpet really looks clean, almost like new BUT my little dog did get sick, twice, during the night - which she has NEVER done before -- I had kept her outside while carpets was being cleaned and till dark that evening........ I had asked the representative if safe for animals, "oh yes, no reaction as no harsh chemicals" -- MAYBE just a fluke..........

friendly personnel; accomodated my needs and concerns...very professional

The price is reasonable and the carpets look like brand new with no chemical smell.

Excellent work.

Easy to schedule - on time arrival - efficient & effective cleaning - courteous & friendly workman

Representative was polite, courteous and very efficient. The house smelled fresh and clean after the carpets were cleaned.

extremely friendly customer service and technician!

The carpets and floors are as clean as when I moved in.

I like the fact that you are "green" and the carpet is very clean!

Richard your cleaner was very polite, knowledgeable,and did a great job. We will use your services again and will tell our friends about the services we received.

Wonderful customer service from the first contact throughout. Fantastic company!

Don't give surprise "add ons" once the technician gets here. It's extremely disappointing when what you're quoted doesn't really cover what needs to be done. I'd rather you were up front with your costs.

There was a "dirty" water smell until the carpet dried.

Very nice young man and very good service.

Zerorez did a great job cleaning our carpets although they could not completely get rid of a red wine stain. The technician was friendly and courteous. Our carpet looks like brand new. We chose Zerorez due to the "green" cleaning and not using a lot of chemicals. It is too soon to tell but we are hoping our carpet cleaning got rid of a lot of allergens.

Knowledgeable and qualified technician who did a wonderful job.

The quality of clean exceeds other companies I have used. I will continue to use and recommend Zerorez as long as I have carpet.

The technicians that came to my house were very nice and seemed professional. He requested I cover up certain areas before getting started and cleaned up most debris, although there were a couple of rooms they missed (both bathrooms had sheet rock all over the floor. My biggest complaint is something I noticed the next day. I have a copper counter top in my kitchen. They must have laid the machine on top of the island, because there were circular scratches all over the one end of the island near a duct. They were deep and it took me hours of sanding to get them down. Please teach them to be aware of where they are placing their machines. I will use you again. I believe in your product and have faith this was just an oversight, but I will be more diligent in watching where the machine is placed and I will make sure all areas are picked up.

Great results and friendly service!!

like that steam and natural products clean the carpeting..not just masking it with chemicals.

I was very precise over what I wanted done, which was tile cleaned and sealed. I was also precise on the sq ftg. I was given one price only to find out when the guys arrived, that price did NOT include sealer. Obviously a very different price. But the guys were great, polite, clean and knowledgable. The job was ok, but I may have expected too much. Maybe tile and grout doesn't show improvement as much as I had hoped. Thanks.

The carpet looks 100% better.

The guys are very professional and the carpet is really clean.

Tim was great and knowledgeable! My carpets, tile floor, and sofa came out great.

They don't cause your carpet to get dirty more quickly and they make the house smell clean.