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based on 83419 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians were very professional and they did n excellant job on the carpets.
Professional and thorough
competitively priced and did much better than Stanley Steemer 2 months ago!
Sales person (Jamal) was ill prepared and talked more about price than the process or demo of cleaning the tile.
The technician was open and up front and explained everything thoroughly. He was not pushy with his pitch for the "protection" of the carpet, but it made complete sense so I opted for it.
I thought that everyone was very professional, especially Philip, the technician. I appreciate the fact that he used corner protection so that the hose didn't rub paint off the walls. He was very polite and informative. He made sure I knew all my options for cleaning, protecting and spot cleaning in the future. I would request him for future jobs.
Your company is courteous, and able to work with me as to scheduling appointments.
This is the second time I have called and had the company clean my wall to wall
carpeting in our bedrooms. The carpets look like new, and Toni was just
so polite and wonderful.
Thank you,
First name removed K.
There's always a fresh smell and the carpets are so soft. No harsh chemical residue left on the carpets.
The sustained effect on my carpet as well as the science behind using the type of water filtration you use.
Prompt and residue free
Tech did agreat job..................................thanks
The service was wonderful
On time, professional and the results were spectacular
They were very professional and through. They also got the stain out of my carpet, whice made
me very appreciative. It's good to know I have someone I can depend on to do a good job.
Name removed
There is no odor left, and the carpets were clean. Also they listened to my concerns the first time, and were willing to make the situation right. I appreciate their service and response to correct the situation.
Very courteous, competent technicians and the results of your cleaning are so good they're unbelievable.
The attention it's very polite
They actually work
the tech,Tony Watts was knowledgeable and explained the cleaning process. The carpet looks new again.
I wouldn't use any other company to clean my carpets.
Thanks
Name removed
No residue left behind, the people I dealt with
This is the third time we have used your services and like always, it was wonderful. The Tech was absolutely great. He was pleasant, polite and very knowledgeable. He did an awesome job and we are most happy!! We will certainly recommend Zerorez to others!!
Making the appointment was easy and I got a phone call 2 days ahead confirming time of my appointment. Carpets always look great when finished!! So clean looking!! And they always get out tough spots!! Very happpy!
The work was done quikly &done well. The worker was prof. & friendly.
The science behind it - using neutral PH and less chemicals
There was one charge for 2 rooms 119.00 when he got here there was an additional 100.00 saying it would take the stains and it was a deep cleaning. No furniture was moved abound it may have taken 20 minutes to do the job. And I still had dirty looking carpet after it dried. He came back out and his attitude was not nice. I'm debating on weather to email Gene and Julie on 103.7 and tell them about the bad experience. I will not use you again.
Seemed to do a great job on the carpets. The technician, Darwin, was great. He explained everything.
Limited use of chemicals - dries fast.
Employees are always helpful and not in a hurry to leave.
While the carpets in my house are old and I did not expect all of the stains to disappear, I did expect the pet urine stains (more recent stains) to come out of the carpet. Spending the extra money specifically for the pet urine stains was, in my opinion, to make sure these specific stains would be gone. This also was reinforced by the ads you have on the radio by Jody Dean....he swears by your company and how all stains are gone and your carpet is like new and is the main reason I chose your company. The results advertised most certainly were not the case with my carpet. The gentleman who cleaned my carpets was very nice and professional and I do not think it was his fault. He spent a great deal of time trying to get the stains out. The next morning, as a test, I borrowed a rug cleaning machine from a friend and went over the carpet using a cleaning solution and many of the stains did come out or became much lighter. I do believe your product does not perform as it is advertised to do. I do not think there is anything you can do to fix this situation. In the future, I will just use a different type of rug cleaning service for my carpets.
Efficient. Dry time is fast. You get the pet stains out!
Worked very hard on getting carpets clean!!!!