Superior Plus Propane
1870 South Winton Road, Suite 200
Rochester
NY 14618
United States

Customer Testimonials

Report a concern   February 25, 2026 — Rated 10 out of 10 by Joanne Eggleston Freeman Gas
What do you like about our products and services?

Always deliver gas on time. We've known our delivery man, Marvin, for a long time and he's always friendly and helpful with our questions.

Report a concern   February 25, 2026 — Rated 10 out of 10 by C.W. Cash Energy
What do you like about our products and services?

Ease of ordering and delivery

Report a concern   February 25, 2026 — Rated 10 out of 10 by S.G. Quarles Fuels
What do you like about our products and services?

Delivered the day after I requested it.

Report a concern   February 25, 2026 — Rated 10 out of 10 by G.B. Coastal Energy
What do you like about our products and services?

Service was exceptional

Report a concern   February 25, 2026 — Rated 10 out of 10 by C.G. Sandhills Propane
What do you like about our products and services?

It is difficult to speak with someone on the phone. I’m grateful there is an online ordering page. Once I found it I was able to order our gas very easily.

Report a concern   February 25, 2026 — Rated 10 out of 10 by A.A. Osterman Propane
What do you like about our products and services?

I like the reader on our tank. Although, I was really nervous about running out with storm coming. That is our source of heat if we lose power. We called a couple times, but got no response.

Report a concern   February 25, 2026 — Rated 10 out of 10 by Pete Messina Reed Gas
What do you like about our products and services?

Never let us down!

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.B. Western Propane
What do you like about our products and services?

Communication text prior to delivery

Report a concern   February 25, 2026 — Rated 10 out of 10 by A.G.M. Gas Incorporated
What do you like about our products and services?

Been customer for ages. Always prompt and friendly.

Report a concern   February 25, 2026 — Rated 10 out of 10 by B.E. Freeman Gas
What do you like about our products and services?

Quick service.

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.A.L.H. Quarles Fuels
What do you like about our products and services?

Great Service. It is kinda tricky getting to my propane tanks and they never complain.

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.E. Champagne's Energy
What do you like about our products and services?

Champagne is there when needed.

Report a concern   February 25, 2026 — Rated 10 out of 10 by C.T. Freeman Gas
What do you like about our products and services?

Always friendly and helpful

Report a concern   February 25, 2026 — Rated 10 out of 10 by R.G. Quarles Fuels
What do you like about our products and services?

You always take care of my auto fill and never let us run out of product. Appreciate auto pay and monthly payment plan. Really helps seniors.

Appreciate your e-mail explaining about current shortages and why you were later coming and didn't totally fill as usual. Shows you truly care about all of your customers!

Report a concern   February 25, 2026 — Rated 10 out of 10 by S.W. Yadkin Propane
What do you like about our products and services?

Friendliness and the honesty!
Will to do their best to meet your needs.

Report a concern   February 25, 2026 — Rated 10 out of 10 by Kathryn Burress Freeman Gas
What do you like about our products and services?

Prop service

Report a concern   February 25, 2026 — Rated 10 out of 10 by Arthur Bushey Cash Energy
What do you like about our products and services?

Like the "ease of use" for ordering heating oil.

- A.J.

Report a concern   February 25, 2026 — Rated 9 out of 10 by John Hayes Quarles Fuels
What do you like about our products and services?

The service may need to improve a little bit. It is difficult to contact service support or trying to get someone to answer the phone.

Report a concern   February 25, 2026 — Rated 10 out of 10 by L.R. Freeman Gas
What do you like about our products and services?

Courteous delivery drivers and office personnel. Some issues with new company when I call the 800 number.

Report a concern   February 25, 2026 — Rated 10 out of 10 by L.N. Rymes Propane & Oil
What do you like about our products and services?

Very happy

Report a concern   February 25, 2026 — Rated 10 out of 10 by Jack and Anita Zwick Osterman Propane
What do you like about our products and services?

You are reliable. No idea whether your prices are competitive. We assume they are fair.

Report a concern   February 25, 2026 — Rated 9 out of 10 by M.K. Quarles Fuels
What do you like about our products and services?

Timely delivery

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.I. Earhart Propane
What do you like about our products and services?

That you have the ability to see when my tank is getting low and needing a fill

Report a concern   February 25, 2026 — Rated 10 out of 10 by I.P. Quarles Fuels
What do you like about our products and services?

The friendly assistance and quick service.

Report a concern   February 25, 2026 — Rated 10 out of 10 by Robin Donahue Rymes Propane & Oil
What do you like about our products and services?

I called needing propane cause I waited way too long. That was Friday, they were at my house on Tuesday. Cant thank them enough for the speedy service

Report a concern   February 25, 2026 — Rated 10 out of 10 by Richard Seymore Freeman Gas
What do you like about our products and services?

Service was great. I am a new customer, I told them I was out of gas with my previous provider and they were out the next day putting in my new tank and gas.

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.G. Freeman Gas
What do you like about our products and services?

On time delivery.

It took me a while to find out that the Brevard office was closed, and I needed to deal with cashiers.

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.N. Hopkins Propane
What do you like about our products and services?

The prompt service is fantastic. There website needs some tweaks, but otherwise everything is good.

Report a concern   February 25, 2026 — Rated 9 out of 10 by A.M.F. Freeman Gas
What do you like about our products and services?

I love the staff at Freeman Gas in Cashiers NC. They are responsive and ready to help when I can finally reach them. I do not like their phone lines being taken over by corporate.

Report a concern   February 25, 2026 — Rated 10 out of 10 by J.A.S.J. Rymes Propane & Oil
What do you like about our products and services?

Both of us are very happy to be with Rymes propane and oil since we joined your company, however during this very cold spell we were advised to place a delivery for oil if needed at around 30% so I did. Two weeks later we did not receive a delivery so I and my husband both spent well over three hours on hold trying to find any information on a delivery, when we were able to talk to someone all that was said was they are watching our readings. By now our reading was down to 27% and no time given as to when we were going to get oil. Now I had to cut back on heat to save on oil, as we have a cape house and every room is separate with no air flow which makes it harder to heat. The following week we finally got oil but we should have been notified that we were on the schedule for delivery even if through email.

My only suggestion would be is to be like other companies and rather than keeping customers on hold for a very extended period of time is to do call backs and return their calls when able. Being on hold for hours at a time as I'm many folks were and not talking to anyone was extremely frustrating. Hopefully that will not happen again.

Thank you


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