Superior Plus Propane
1870 South Winton Road, Suite 200
Rochester
NY 14618
United States

Customer Testimonials

Report a concern   August 21, 2026 — Rated 10 out of 10 by M.N.G. Freeman Gas
What do you like about our products and services?

I have been a propane customer since 1975, and although I have had several issues created by the various mergers & acquisitions over the years, the service provided has been good overall. The main issues that I have had were due to new route drivers and billing issues/confusion due partially to multiple accounts that are located next door to each other with a common driveway.

Despite the fact that natural gas is available on my street since maybe around early 2000's, I have stayed with propane due to overall satisfaction and my distance from the road, ie 800 feet.

In all the years that I have been with the "Company" I have only actually run out of gas about four times in the winter. My empty tank was addressed within only a day or two, with three days being the longest. The Customer Service has continued to be responsive and helpful despite ownership and accounting changes.

Report a concern   August 21, 2026 — Rated 10 out of 10 by S.A.G.V. Holden Oil
What do you like about our products and services?

Easy ordering and payment.

Report a concern   August 21, 2026 — Rated 10 out of 10 by Darryl Tonseth Cash Energy
What do you like about our products and services?

Quick delivery & always the best price!

Report a concern   August 21, 2026 — Rated 10 out of 10 by 80 Hoyts Lane Holdings LLC Downeast Energy
What do you like about our products and services?

Timely and professional

Report a concern   August 21, 2026 — Rated 9 out of 10 by Rodney Crowell Gas Inc.
What do you like about our products and services?

Ease of service request & ease of invoice payment...

Report a concern   August 21, 2026 — Rated 10 out of 10 by F.A.A.M.P.I. Champagne's Energy
What do you like about our products and services?

Excellent service at a good price

Report a concern   August 21, 2026 — Rated 10 out of 10 by Marybeth Hitchcock Downeast Energy
What do you like about our products and services?

Good service

Report a concern   August 21, 2026 — Rated 10 out of 10 by Don Thompson Griffith Energy
What do you like about our products and services?

Prompt and efficient

Report a concern   August 21, 2026 — Rated 10 out of 10 by Joann & Albert Mostofian Sandhills Propane
What do you like about our products and services?

All has my propane tank full . Customer service is very helpful.

Report a concern   August 21, 2026 — Rated 10 out of 10 by L.C. Superior Plus Propane
What do you like about our products and services?

Good service. Fair price.

Report a concern   August 21, 2026 — Rated 9 out of 10 by E.H. Rymes Propane & Oil
What do you like about our products and services?

Good service

Report a concern   August 21, 2026 — Rated 9 out of 10 by E.H. Rymes Propane & Oil
What do you like about our products and services?

Good service

Report a concern   August 21, 2026 — Rated 10 out of 10 by C.B. Hopkins Propane
What do you like about our products and services?

Never had any problems with your service over many years.

Report a concern   August 21, 2026 — Rated 10 out of 10 by F.A.C.T. Rymes Propane & Oil
What do you like about our products and services?

Prompt delivery

Report a concern   August 21, 2026 — Rated 10 out of 10 by P.P. Quarles Fuels
What do you like about our products and services?

Technician performing initial safety inspection was courteous and knowledgeable. Answered all my questions and concerns. A crew quickly came afterwords to top off my tank.

Report a concern   August 21, 2026 — Rated 10 out of 10 by Matthew Steinfeld Eastern Propane
What do you like about our products and services?

Good people.

Report a concern   August 21, 2026 — Rated 10 out of 10 by W.J. Freeman Gas
What do you like about our products and services?

Automated check and refill service is very helpful for a vacation home

Report a concern   August 21, 2026 — Rated 10 out of 10 by M.N. Superior Plus Propane
What do you like about our products and services?

Solid customer service

Report a concern   August 21, 2026 — Rated 10 out of 10 by Dorothy Theriault Osterman Propane
What do you like about our products and services?

Always prompt and very pleasant to deal with

Report a concern   August 21, 2026 — Rated 10 out of 10 by T.W. Freeman Gas
What do you like about our products and services?

Prompt service.
A Danny sure knows how to navigate the mountain roads. You need to keep him.

I believe you guys could be more efficient with your scheduling. I have witnessed now for two years. Call Phone number removed. You could save time and fuel expenses.

Report a concern   August 21, 2026 — Rated 10 out of 10 by C.Y. Earhart Propane
What do you like about our products and services?

Friendly and easy to work with.

Report a concern   August 21, 2026 — Rated 10 out of 10 by T.E. Downeast Energy
What do you like about our products and services?

Good service for many years

Report a concern   August 20, 2026 — Rated 9 out of 10 by R.K. High Country Propane
What do you like about our products and services?

Good service.

Report a concern   August 20, 2026 — Rated 10 out of 10 by S.B. Hopkins Propane
What do you like about our products and services?

Easy to order and delivered within a week

Report a concern   August 20, 2026 — Rated 10 out of 10 by A.U. Kamps Propane
What do you like about our products and services?

Friendly over the phone support

Report a concern   August 20, 2026 — Rated 10 out of 10 by Blair Graber Downeast Energy
What do you like about our products and services?

Personal service by the people I have dealt with has ben FABOLOUS!!!

Report a concern   August 20, 2026 — Rated 10 out of 10 by S.D. Hopkins Propane
What do you like about our products and services?

When signing up for new service, the intake Mr explained about the tanks; very detailed explanation of plans and what would work best for my situation were easy to understand.
The installer was so polite and helpful showing me how things worked together. I’m impressed with the service I received throughout the whole process!

Report a concern   August 20, 2026 — Rated 10 out of 10 by M.D.T. Superior Plus Propane
What do you like about our products and services?

The product and service is wonderful

Report a concern   August 20, 2026 — Rated 10 out of 10 by Gregery Neal Downeast Energy
What do you like about our products and services?

Attentive and proactive, great pricing and friendly customer service

Report a concern   August 20, 2026 — Rated 10 out of 10 by Charles Sedgewick Freeman Gas
What do you like about our products and services?

THEY WERE FRIENDY AND ON TIME. DID'NT HAVE WAIT FOR GAS FILL UP AFTER INSTING THE TANK.


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