Customer Testimonials
I called needing propane cause I waited way too long. That was Friday, they were at my house on Tuesday. Cant thank them enough for the speedy service
Service was great. I am a new customer, I told them I was out of gas with my previous provider and they were out the next day putting in my new tank and gas.
On time delivery.
It took me a while to find out that the Brevard office was closed, and I needed to deal with cashiers.
The prompt service is fantastic. There website needs some tweaks, but otherwise everything is good.
I love the staff at Freeman Gas in Cashiers NC. They are responsive and ready to help when I can finally reach them. I do not like their phone lines being taken over by corporate.
Both of us are very happy to be with Rymes propane and oil since we joined your company, however during this very cold spell we were advised to place a delivery for oil if needed at around 30% so I did. Two weeks later we did not receive a delivery so I and my husband both spent well over three hours on hold trying to find any information on a delivery, when we were able to talk to someone all that was said was they are watching our readings. By now our reading was down to 27% and no time given as to when we were going to get oil. Now I had to cut back on heat to save on oil, as we have a cape house and every room is separate with no air flow which makes it harder to heat. The following week we finally got oil but we should have been notified that we were on the schedule for delivery even if through email.
My only suggestion would be is to be like other companies and rather than keeping customers on hold for a very extended period of time is to do call backs and return their calls when able. Being on hold for hours at a time as I'm many folks were and not talking to anyone was extremely frustrating. Hopefully that will not happen again.
Thank you
That you actually answered the phone and came when you said you would come out. Thank you.
Very polite drivers and office staff. Like dealing with the local office in Verona Va.
Reliability
Great service and employees!
From the front office to the guys who came out and set up my tank and the guy who came and filled my tank everything went so smooth and fast. I really like how the guys who set my tank up took time to wash it before they left they are awesome! Best gas company I've ever worked with hands down!
Good quality Reliable
Friendly. Easy to communicate with , patient
You monitor our usage & keep tank filled to the level we need.
Superior Gas is the best! Here in North Georgia we had a major winter storm and tens of thousands of homes lost power. Freeman Gas of Ellijay worked diligently to restore gas to all customers in a timely manner. Yesterday I got my delivery and the driver, AL was fantastic! Thank you for the excellent customer service.
Friendly delivery person.
We have always had great service, which as senior citizens, we depend on.
Service guy was great
It's nice that you can monitor my propane needs and refill the tank before the propane runs out.
Very prompt delivery and courteous delivery people!
Great service!
Quick response
Quick delivery!
Delivery is automatic. Paying is fast and easy online.
Fast delivery.
Hello,
Since being a customer here at Rymes Propane I have the best service. All the interactions We have had with an actual person, the website or their drivers have been excellent. I really appreciate what Rymes has been doing to make life comfortable for us!
Great job!
I was happy about the quick service this trip.
They work
Am on a group plan with neighbors.
When I have a question, the person I speak with is always courteous and helpful
The friendly assistance and quick service.