Customer Testimonials
Friendly and knowledgeable. Online account easy to use. When calling, representatives have been knowledgeable. Field employees, very courteous and efficient.
While I am satisfied with the oil tank filling happening on schedule, communication by telephone is much more diffcult (time consuming & with long wait times, even with a call-back) and "distant," since Downeast was acquired by Suburban+. The person answering the phone isn't even local, in Maine!
Twice by phone (long waits) and once on the website, I tried last month to schedule my usual fall furnace cleaning and inspection. So far, I have had no reply.
It used to be a simple task to call the Downeast office for this, and the person would schedule that visit as we talked on the phone! Now, one calls or writes on the website and hopes for a reply. I will try calling again this week. (Note: scheduling this annual technician visit at a certain time of day is important, since no one is ordinarily at home during the day, and I therefore need to coordinate your visit with a time when I am home and not at the office.)
Prices are great and very friendly delivery drivers.
Happy With the service !!!
Liked the flexibility of delivering a half tank to top off so i can budget my finances better. Thank you
Your services are great! Both the drivers and the office personnel I have spoken with on several occasions have been very polite and helpful.
Keep up the good work!
They are very reliable and fair priced.
Good service They know when to fill!
Prompt and courteous service when ordering and during delivery.
Good people
Clear quick and on time.
Professional customer service.
Online order processing is easy to do
My registered credit card has been changed and must be upgraded. The most recent autopaay did not go through. Jay King
Have never run out.
I"ve been a customer for along time and just appreciate timely delivery and ease of payment
No worry ordering and delivery.
Easy to order and quick service
Quarrels is wonderful
I like your website and attention to requests initiated from it.
Excellent customer service.
I appreciate the option to top up from time to time and the discount is always nice. Service is prompt and I like that you send me text messages of your delivery date. Thank you!
The online portal and fast service
They come on time
Every time I’ve called, they are very helpful and usually schedule my delivery as soon as they can.
Smooth online transaction and quick delivery
Never have to wait for fuel deliveries. Everything is automatic which is perfect for me.
Fast service!
Service is great. I like the new communication about deliveries.
It’s easy