Customer Testimonials
When I call in for service, the phone wait times are extremely long - some times I simply hang up and call back later. But your on the ground service staff are extremely knowledgeable, helpful, and thorough!
Everything is good
Easy, reliable, and less expensive than the big boys.
Responsive staff, when needed and reliable service.
Gas does not smell like other companies we’ve had.
Deliveries were quiet and respectful.
During the recent winter storms, both snow and ice storms, I was able to get a rep on the phone to order propane. My wait time was an hour on hold, not through any fault of Freeman, but due to high call volume. The rep was very kind and courteous with Superior (Freeman), despite having back to back calls coming at her non-stop. It took a couple weeks for delivery, but I was not in critical need and stated such when I ordered. Kudos to them for literally weathering the storm(s) and getting needed supplies to so many customers.
Auto fill. Price is rough
Very pleasant staff working hard to make sure customers get propane under challenging circumstances
Timely service
Effective and efficient
Nice and friendly 😊
They’re prompt most of the time when we call for a tank refill as we are not on watchdog service.
My tank is 3.6 miles off pavement. I do not use a significant amount of LP. I've only been serviced four times in the last six years. And still, you are willing to do business with me.
Everyone was very helpful and very pleasant
I like the quick delivery, but am disappointed in the personal contact. Having no local office or being able to call and reach someone with a pulse is a definite opportunity for improvement.
Very helpful staff.
yearly burner service was great-phone set up easy
I like the auto fill option, however, I thought it would wait till the tank was closer to empty. I only needed 31 gallons. Hate they had to make a trip for that.
Always there to fill with out having to call. You can count on superior.
Kind responses to help me navigate helping my dad
Deliveries and service work as expected.
Friendly and respectful
You have great staff working in the Blairsville office! Always friendly and helpful! Stay competitive with pricing and your staff will grow your business in Union, Towns and other counties here in Ga.
Very quick delivery this time around!
Original we were told it could be 10-14 days before fuel would be delivered…it actually only took four days…thank you so much.
Friendly and helpful people
Excellent communication and service!
I have had excellent service with the Service Dept and Customer Service. I called into Customer Service today 2/26/26 and I did not have a long wait time. I spoke to Carlene and she was polite and listen to my needs and took care of the questions I had. I would recommend Downeast Energy to anyone. Tomorrow I get the Furnace cleaned & tuned up with the service contract I bought. I have already used the plan it on a part that needed to replaced.
Great service
My delivery rep is amazing!