Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4076 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2016 — Rated 10 out of 10 by M.P. Zerorez DC Metro
What do you like about our products and services?

Quick, friendly, great product, clean carpets!

Response from Zerorez DC Metro:

Thank you for your review of our services, and we are glad you liked our product. Look forward to working with next time you need your carpets, hardwood or tiles cleaned.

Sincerely

Zerorez Management

Report a concern   August 3, 2016 — Rated 10 out of 10 by B.G. Zerorez DC Metro
What do you like about our products and services?

Great service and great results. I could not be more pleased with the carpet cleaning experience provided by Zerorez. Called late on Friday and received a Monday morning appointment. Vince did an outstanding job on my carpets. My carpets have never looked better. Thank you! Name removed, Hyattsville, MD.

Response from Zerorez DC Metro:

Thank you and so happy you liked the way your carpets turned out and glad we could book your appointment so quick.

Sincerely

Zerorez Management

Report a concern   August 1, 2016 — Rated 9 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

Both very professional & thorough.

Response from Zerorez DC Metro:

Thank you for the great review, glad you liked our cleaning process.
Look forward to working with you when you need cleaning again.

Best Regards

Zerorez Management

Report a concern   July 31, 2016 — Rated 10 out of 10 by S.G. Zerorez DC Metro
What do you like about our products and services?

On time and did a great job

Report a concern   July 30, 2016 — Rated 10 out of 10 by K.S. Zerorez DC Metro
What do you like about our products and services?

Service was efficient, thorough , and technician was knowledgable and frindlu

Report a concern   July 30, 2016 — Rated 9 out of 10 by Paul Bassett Zerorez DC Metro
What do you like about our products and services?

Very professional and prompt

Report a concern   July 30, 2016 — Rated 10 out of 10 by M.A. Zerorez DC Metro
What do you like about our products and services?

Marcus was my technician and he was fantastic! He was prompt, courteous and did a beautiful job on the carpets. They dried quickly and there was no residue or discoloration. I would highly recommend Marcus and Zerorez.

Response from Zerorez DC Metro:

We are very happy you feel Marcus did a fantastic job. Marcus always works hard to make sure our customers are happy when he is finished with their floors. We look forward to your next booking.

Best Regards

Zerorez Management

Report a concern   July 30, 2016 — Rated 9 out of 10 by N.B. Zerorez DC Metro
What do you like about our products and services?

The price.

Report a concern   July 29, 2016 — Rated 7 out of 10 by T.S. Zerorez DC Metro
What could we do to improve?

I thought the cleaner should of moved & raised lazy boy chairs in living room when he cleaned. They are NOT that heavy and easy to move. He just cleaned around them.

Report a concern   July 28, 2016 — Rated 10 out of 10 by B.M. Zerorez DC Metro
What do you like about our products and services?

Really appreciate the followup!

Response from Zerorez DC Metro:

So glad we could take care of your carpet needs and we appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right. So happy you are satitisfied with them.
Look forward to working with you again.

Sincerely
Zerorez Management

Report a concern   July 28, 2016 — Rated 10 out of 10 by M.T. Zerorez DC Metro
What do you like about our products and services?

The professionalism and took time to discuss my questions. Thank you, I will refer you and use you again.

Report a concern   July 28, 2016 — Rated 10 out of 10 by Pam Graham-George Zerorez DC Metro
What do you like about our products and services?

I appreciate your professionalism, your pleasant way of doing business, your dependability, your commitment to satisfaction. Love the actual product -- the fact that your water system doesn't leave a nasty residue. So far I have used your company twice and have been happy both times with the technicians. They seem to have a good knowledge of the products and the process behind the water filtration system.

Report a concern   July 28, 2016 — Rated 10 out of 10 by L.H. Zerorez DC Metro
What do you like about our products and services?

The results were beyond my expectations performed in a very professional manner.

Report a concern   July 27, 2016 — Rated 10 out of 10 by Nikole McGhee Zerorez DC Metro
What do you like about our products and services?

Customer service was great!!!!! Respectable and down to earth! Felt totally comfortable just hanging out and sharing stories!

Response from Zerorez DC Metro:

Thanks for your review. We think our people are great too and so glad you liked your service. Look forward to working for you next ime you need cleaning.

Best Regards

Zerorez Management

Report a concern   July 27, 2016 — Rated 10 out of 10 by M.K. Zerorez DC Metro
What do you like about our products and services?

This was the best carpet cleaning I have had done in my home. The black residue that was around the edges of the carpet is gone. The carpet on my stairs is so fluffy and clean where before I thought I would have to replace the carpet. I ran the vacuum before the tech arrived but the process yielded about a medium size dog of hair from our Lab that had accumulated deep down in the carpet. The carpet smells and looks wonderful. It was not the cheapest but it was far the best.

Response from Zerorez DC Metro:

Thanks for the raving reveiw. We are so glad you were happy with our process of cleaning your carpets with no shampoo residue being left. We look forward to working for you next time you need to get that extra Lab out of your carpet!!

Best Regards
Zerorez Management

Report a concern   July 27, 2016 — Rated 10 out of 10 by Mini Conway Zerorez DC Metro
What do you like about our products and services?

My carpets came out so incredibly clean! The service was top notch. The process was explained to me. The service man was professional and curtious. I couldn't be more happy.

Report a concern   July 26, 2016 — Rated 6 out of 10 by B.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I don't feel the carpet looks clean. I can still see high traffic areas and stains.

Response from Zerorez DC Metro:

Thank you very much for your feedback regarding your recent cleaning experience. We are very sorry that the results of the cleaning were not up to your expectations. We appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right.

Sincerely,

Zerorez Management

Report a concern   July 25, 2016 — Rated 10 out of 10 by G.G. Zerorez DC Metro
What do you like about our products and services?

Fantastic job! Thanks for the tremendous and friendly service.

Report a concern   July 24, 2016 — Rated 10 out of 10 by M.C. Zerorez DC Metro
What do you like about our products and services?

Very courteous and professional service. My carpet looks like new.

Report a concern   July 24, 2016 — Rated 9 out of 10 by J.E. Zerorez DC Metro
What do you like about our products and services?

Marcus the technician was GREAT. The process to book was easy --

Report a concern   July 23, 2016 — Rated 10 out of 10 by T.H. Zerorez DC Metro
What do you like about our products and services?

Carpets look so much better and the Tech who was the owner was so nice. Thank you

Report a concern   July 23, 2016 — Rated 6 out of 10 by A.K. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Stains did not come out- they cam back same day.

Response from Zerorez DC Metro:

Thank you very much for your feedback regarding your recent cleaning experience. We are very sorry that the results of the cleaning were not up to your expectations. We appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right.

Sincerely,

Zerorez Management

Report a concern   July 22, 2016 — Rated 10 out of 10 by V.N. Zerorez DC Metro
What do you like about our products and services?

The person Vincent Teckenbrock was GREAT. He worked hard. Did a Great job. My carpets look and feel GREAT. The carpets did not take long to dry. I would recommend Zerorez to my friends and family in a heart beat. Thanks. Last name removed

Response from Zerorez DC Metro:

Thank you Valerie for a great review and you are right Vince is a great worker and always tries to make sure the customer is happy.

Sincerely

Zerorez Management

Report a concern   July 22, 2016 — Rated 10 out of 10 by S.S. Zerorez DC Metro
What do you like about our products and services?

I am very impressed with Zerorez for coming to re-clean a stubborn stain. The company was understanding, quick in responding to my request and thorough in removing the stain. The rep also did some extra cleaning in a bedroom where we had re-arranged furniture. Thanks so much for a great job!

Response from Zerorez DC Metro:

Thank you Susan for taking advantage of the Our 30-day Gotta Love It Guarantee. We are so glad you are satisfied with the cleaning that we did for you. Look forward to working with you again.

Sincerely

Zerorez Management

Report a concern   July 21, 2016 — Rated 10 out of 10 by R.B. Zerorez DC Metro
What do you like about our products and services?

The technician make sure we were satisfied and had me look to see if the stains I was concerned about were gone. I asked him to retreat a spot and he did and I appreciated his willingness to please.

Response from Zerorez DC Metro:

Thank you Robert for the review and we are glad the tech made sure you were happy before he finished and went back over the areas you were concerned with and look forward to working for you again.

Sincerely

Zerorez Management

Report a concern   July 21, 2016 — Rated 10 out of 10 by S.N. Zerorez DC Metro
What do you like about our products and services?

Timely, responsive, friendly, and quick drying!

Response from Zerorez DC Metro:

Thanks Sherry, we try to make everyone happy, and look forward to working with you again.

Sincerely

Zerorez Management

Report a concern   July 20, 2016 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

Very convenient hours for working families.

Response from Zerorez DC Metro:

Thank you Mary, we try to work with our customers and their hours.
Look forward to working with you again.

Sincerely

Zerorez Management

Report a concern   July 20, 2016 — Rated 8 out of 10 by L.Y. Zerorez DC Metro
What could we do to improve?

I wasn't here to witness the cleaning process myself. My mom was the point person while we are on vacation.

Report a concern   July 18, 2016 — Rated 10 out of 10 by David Heller Zerorez DC Metro
What do you like about our products and services?

Excellent work, and Thomas was a real gentleman. I will certainly use Zerorez again.

Response from Zerorez DC Metro:

We are glad you are happy with our cleaning process and look forward to working with you again.

Sincerely

Zerorez Management

Report a concern   July 18, 2016 — Rated 6 out of 10 by C.E. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Spots in some areas are reoccurring already. Questionable as to what pre-treatment solutions the company is using. The advertising of how great the results are using this company was misleading. Although the carpets are cleaner, they don't look much better in some areas. The technician, Luis, was highly professional and hard-working. He did a great job on the duct cleaning.

Response from Zerorez DC Metro:

Thank you very much for your feedback regarding your recent cleaning experience. We are very sorry that the results of the cleaning were not up to your expectations. We appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right.

Sincerely,

Zerorez Management


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