What our clients think of us!

I’ve already recommended you. Everything is clean so far! Devin did a great job

Great staff and got everything done efficiently.

Great service!arrived on time and super thorough! They will do an amazing job and will come back if you are not 100% satisfied.

Everything was done well and highly professional.

I've used Zerorez several times. The most recent time there were a few areas that still looked dirty. I called and explained the situation. They sent the gentleman back out to redo it and he resolved it by going over the dirty spots again. I am very happy with this company. I will continue to hire them in the future!

Thorough cleaning. Easy to work with. Very courteous

Luis does a great job and is always so polite and helpful. There’s no residue and the carpets look good.

I like the fact that Zerorez uses clean ingredients in their process!

I get it, it was a bad stain, but I'm surprised there was nothing he could do.

Very happy with service.

As soon as the carpet got dry, it looked like no cleaning had been done.
The cleaning could have been much better.
The guy was quick and did cleaning in a shorter time than anticipate

Excellent job cleaning my carpets by professional and courteous staff. I've used ZeroRez three times already and will use them again next time I need to have my carpets cleaned!

My service provider was efficient, knowledgeable, and professional.

Returned at our request due to some areas having streaks. They came back and corrected the concern and all looks great. They never questioned my concern like most companies would have done. Really impressed with customer service.

Streaks were left on carpet (someone already coming to hopefully resolve), the pre spray was super highly fragranced and did not like the smell, also was blue and I swear some areas now have a slight greenish tint. One area not cleaned well at all. No foam blocks offered to put under furniture feet, had to use my own blankets and towels. My husband said he feels like the carpet us now “sticky”. Not near as satisfied as last time I used company. Will wait to leave public review until I see how tomorrow morning goes at revisit.

This is the second time that I have used Zeroez services and will continue to use their services. Good work and good prices.

I chose Zerorez based on their strong online ratings, but my experience didn’t live up to the reviews.
They arrived 3-4 hours earlier than our agreed time, explaining they had to accommodate a “commercial client". We had to rush to move furniture and adjust plans to fit their schedule. Once they arrived, they recommended adding a high-traffic area cleaning for an extra $80, on top of the $170 charge for just two bedrooms (not the full apartment just the bedrooms). Trusting their expertise, we agreed.
The entire cleaning took barely 15-20 minutes, which felt rushed ( past experience took ~45min) , but I assumed they were efficient. After waiting 24 hours for the carpets to dry as per their advise, we were disappointed to see that the results were no better than previous, much cheaper cleanings, and even left areas by the door not cleaned properly. The $80 “extraction” fee felt completely unnecessary.
On top of that, despite their “green and chemical-free” claim, they used a fragranced product without asking, which triggered allergies in our home.
We called them to share our feedback, they offered to redo the cleaning, but only after we’d already put all our furniture back, making it impractical. No partial refund was offered for the extra charges, although they said they would look into it.
While the staff were polite, the service felt overpriced and underwhelming. I’d recommend asking for full transparency on extra charges and thinking twice about the “extraction” upsell.

Your technician Jarrett was the consummate professional. He assessed the situation quickly and determined that he needed different equipment than he had thought. He was prepared for the difference and immediately set to work on the disinfecting and cleaning of the horribly stained and reeking travertine. Jarrett went above and beyond what was necessary several times. He left surrounding areas clean and without a trace of his work.

The products that he used are amazing. The stains are significantly reduced and the smell is 100% dissipated. The room has been transformed. To top it off, he sealed the surfaces of the travertine to help prevent reabsorption of any possible future stains.

I plan to hire Zerorez for other tough stains in my house.

Carpets always come out looking brand new!

Very caring about what we needed. No hidden cost and was quick and painless.

Subject: Outstanding Service from Zerorez Technician

I wanted to take a moment to commend Zerorez for the exceptional service I received during my recent carpet cleaning. The technician who serviced my stairs and hallway was courteous, thorough, and highly professional. He took great care in treating each area, and the results were impressive—my carpets look refreshed and feel cleaner than ever.

What I appreciate most about Zerorez is its commitment to using safe, residue-free products that deliver real results without harsh chemicals. The entire experience—from scheduling to completion—was seamless and exceeded my expectations.

I plan to use Zerorez again and will be recommending your services to my friends and family. Thank you for setting such a high standard in customer care and quality.

Warm regards,
Tam Mac

Friendly and good results

Better scheduling would be of utmost importance!! My time is important to me as well. Technician was great.

Zeroez did a fantastic job cleaning the carpets of my rental property. Honestly, there were two stains I didn't think would come out of the carpet yet Zeroez managed to make them disappear!

Zeroez staff was easy to work with and the carpets look amazing! I highly recommend Zeroez!!!

Very Professional on time great Services!

Streaks all over carpet, areas completely missed looks worse then prior to the “cleaning” went thru rooms so fast, edges of carpet not touched Horrible will need to call another company to redo carpet and hopefully get streaks out that were not there before Rip off

Technician was very knowledgeable, friendly and extremely efficient! Will def use you all again and recommend to others.

I had my carpets cleaned by Zerorez and they did an excellent job very conscientious, respectful professional

I’ve used Zerorez several times. I have always been pleased and have even referred them to my family. This time was different. I will caveat my comments with this, I do not know with any certainty that the technician did a poor job, but his is just my perception.

The technician was on property for all of about 45 minutes. This was a 5 room cleaning special. The tech got through the master bedroom so fast that it caught my attention as being weird. So I timed him while he completed the dinning room, oversized living room, the hallway and the guest bedroom. All of that took him only 15 minutes to clean. So in total he spent 20 minutes actually cleaning the carpet. The rest of the time was prep and pack up of his tools.

My concern is that the carpet was not thoroughly cleaned. My carpet is not stained. I’m a regular customer of professional cleaning, but since Covid I have not had my carpets cleaned in a few years. I wanted a good deep cleaning to ensure that the carpet was truly clean.

When the tech finished there were no typical lines in the carpet. What I call the freshly cleaned carpet waves usually left by the extraction tool. It looked no different than when I vacuum. The carpet was slightly damp, as it should be, but now I’m starting to question the quality of work performed.

Once he finished my family and I left the house so it could dry. When we returned the carpet was completely dry. There was no fresh “clean” smell in the house. Which I also felt was weird as that is typically the case after a good cleaning.

I’m not sure what to think now. The carpet may very well be clean. I have no way of knowing. But my perception of Zerorez has changed. What I once thought was a great company for carpet cleaning needs, has me now thinking of going with someone else next time. Now I’m questioning if I was taken advantage of.

I don’t know what could be done to make things right. I don’t know that anything was done wrong. It’s just my perception that it was a very fast and possibly less than thorough job. Not what I was hoping for and definitely not worth the $400 cost.

Reasonably-priced, technicians always do a good job, they seem to value loyal customers