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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
We understand our hardwood floors are well worn, but we expected them to pop a little more after being cleaned and revitalized. The realtor and cleaner helping prepare our house for sale didn't think anything had been done, and the cleaner offered to polish them again...for additional cost of course.
Hardwood Flooring cleaning and polishing was performed. Hardwood was worn down. We did the best job we could do at the time of service.
Your product works beautifully and dries quickly. The technicians are always polite and work hard to do a great job. Zerorez is very helpful and quick to respond for any issues that may arrise.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The guy came to clean my carpet he is rude horrible.. didn’t clean my carpet and hard floors..
Thank you for your review. We apologize you were unsatisfied with your service. We tried our best.
Courteous pick up and delivery of the rugs. The rugs look great! Expensive, but seems like high quality work.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarrett!
Thank you for your feedback and review. We are pleased to hear Jarrett did a fabulous job. Give us a call back for your next professional service.
Friendly technicians, easy to schedule, carpet looks great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Beyond an excellent job. Thanks
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarrett Franklin and his fellow worker were professional and provide great advice on continued care. My carpets look new. I am very happy about my service.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Prompt, personalized service and clean carpets
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Very thorough cleaning and the results were beautiful!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
After the cleaning, the carpet looked fresh, but in a few days, all my stains were clearly visible. After paying $1200, it's really disappointing.
Thank you for your feedback and review. We apologize you were not completely happy with the stains coming back. I will be happy to speak with you regarding this concern. Looking forward to speaking with you soon.
Technician arrived on time.
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I requested Luis for my cleaning and was disappointed when someone else came, but the gentleman who cleaned did a good job. I will definitely use your service when it needs to be cleaned again.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
My technician was on time and very courteous. There were issues with my carpet that I had not noticed. He identified them and recommended ways to address them. My carpets came out amazing! From now on, this is the only company I trust my carpets to.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The carpet was not so clean. It didn’t seem like he cleaned with good effort. Stains and spots are still everywhere.
Thank you for your review and speaking with us today. We apologize you were not happy with your service. As we discussed this morning for darker spots it may need assistance however, it is not a guarantee. This depends on many factors such as how long it has been there and what the source of it was as we are waiting for pictures for the next course of action.
Great professional service and knowledgeable of the product. The technician did a wonderful job and was very thorough with the cleaning!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Gary was quick and professional and did a great job. Rug looks and feels great.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Carpets still looked dirtied especially around the room trim. The two stains are still present even with the extra $$ for disinfectant and stain removal. I expected it to look better given the reviews. Didn’t see too much of a difference.
Thank you for your feedback and review. We appreciate you taking the time and speaking with us regarding your baseboard area and we were able to give suggestions. Give us a call back for your next professional service.
Your company does a great job every time you come out. Luis always wants the customer to be happy and goes out of his way to make sure we are.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
My service was great. the tech. did a great job and took his time to make sure everything was done right. I was very pleased.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
efficient, careful and courteous.
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Work was well done, my wood floor looks great!
Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Technician was very professional and nice. However, the rugs pretty much look the same they did before the cleaning - at significant expense. Thanks
Thank you for your feedback and review. Give us a call so we can speak with you regarding our 30 day workmanship. Looking forward to speaking with you soon.
Prompt arrival, quality service, reasonable pricing.
Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Excellent service techs. Did a great job - all is clean and beautiful.
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Showed up 8 hours late, applied way too much water. Had to call in the next day and they brought 20+ fans back to the house to deal with the water. We had to run the fans for four days straight to get the house dry again. The only reason it is not a zero is because I’ve had really great experiences with ZeroRez Minnesota prior to moving here.
Thank you for your feedback and review. We apologize you were not satisfied with services.
Easy to schedule, great communication & fantastic service!
Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
ZeroRez has done very good work for us for years and we would recommend them. Our service tech Alex did a great job on an old darkened section of our wool area rug and applied a product to help protect it. We had a one little black spot discovered after he left and Dawn quickly scheduled a return visit which took care of the issue. Be aware that depending on the type of carpeting it may take more than two days to fully dry but it can be walked on while still damp.
Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Professional service, on-time arrival and knowledgeable personnel equals a great experience and clean carpet in my house! I've used Zeroez for many years and can't recommend them enough!
Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
We are a regular Zerorez customer. This technician arrived promptly, was friendly, went right to work too. He did a great job.