Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4043 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 6, 2025 — Rated 10 out of 10 by D.A.H. Zerorez DC Metro
What do you like about our products and services?

Doesn’t smell and deep cleans the carpet

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 5, 2025 — Rated 10 out of 10 by Rhine Morgan Zerorez DC Metro
What do you like about our products and services?

Technician was very knowledgeable, personable, fast & efficient, easy to talk to, addressed every problem area keeping me informed of required special cleaning needs - every stain disappeared. Result was unbelievable as carpet looks new throughout whole house. Carpet dried in under 4 hours. No smell after cleaning!!!

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 4, 2025 — Rated 3 out of 10 by S.S. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

He didn't take the time to clean everything very good. He did so fast that didn't took not even 10 minutes. I have camares and you can see He was just passing vacuum not cleaning slow how supposed to do it. I will not hired this company again .

Response from Zerorez DC Metro:

Thank you for your review We apologize you were not happy with your service.

Report a concern   March 29, 2025 — Rated 10 out of 10 by James Thompson Zerorez DC Metro
What do you like about our products and services?

Our service provider was professional, prompt and knowledgeable. Would recommend to friends.

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 29, 2025 — Rated 10 out of 10 by R.J. Zerorez DC Metro
What do you like about our products and services?

Excellent prices, great work!

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 28, 2025 — Rated 10 out of 10 by Michael Turner Zerorez DC Metro
What do you like about our products and services?

Jerry was fast, efficient and thorough... Great job!

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 28, 2025 — Rated 10 out of 10 by N.A. Zerorez DC Metro
What do you like about our products and services?

Very professional and attentive to my requests and requirements.

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 27, 2025 — Rated 10 out of 10 by M.D. Zerorez DC Metro
What do you like about our products and services?

Our service technician was friendly, professional and thorough. He listened to our concerns and presented our options for stain removal and pet treatments.

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 26, 2025 — Rated 6 out of 10 by B.D. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Carpets took 2 days to dry and were not as clean as I expected.

Report a concern   March 23, 2025 — Rated 0 out of 10 by S.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Not worth the money. Carpets still stained and don't look cleaned. The cleaning didn't even take out the compressed fibers from where I had area rugs. The tech was a great person but the equipment he had to work with just couldn't do the job. How to make things right? Refund my money.

Report a concern   March 23, 2025 — Rated 10 out of 10 by R.P. Zerorez DC Metro
What do you like about our products and services?

Removed stains no one else could! Thank you so much!

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 22, 2025 — Rated 9 out of 10 by L.C. Zerorez DC Metro
What do you like about our products and services?

Good job!

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 17, 2025 — Rated 10 out of 10 by K.J. Zerorez DC Metro
What do you like about our products and services?

Cost and friendly staff

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 14, 2025 — Rated 10 out of 10 by Kathy Wheat Zerorez DC Metro
What do you like about our products and services?

Carpet cleaning: whole house. They were reliable, efficient, and excellent. We are extremely satisfied with their service. We will call again and are very willing to refer friends and acquaintances.

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 14, 2025 — Rated 8 out of 10 by D.M. Zerorez DC Metro
What could we do to improve?

The carpet stain I was concerned about didn't come out with the first attempt. The next day the stain reappeared.
When the second technician, Alex, worked on it, the stain was gone !
Yay, Miracle Alex

Response from Zerorez DC Metro:

Thankyou for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 8, 2025 — Rated 10 out of 10 by K.L. Zerorez DC Metro
What do you like about our products and services?

Top quality work and the young man who cleaned our rugs was so professional and courtious and did an excellent. We highly recomend.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 8, 2025 — Rated 10 out of 10 by Perry Lattimore Zerorez DC Metro
What do you like about our products and services?

customer service was a really enjoyable and welcoming.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 7, 2025 — Rated 10 out of 10 by M.J.H. Zerorez DC Metro
What do you like about our products and services?

Great technicians. First take long for rugs to dry. Great job of getting rugs clean.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 7, 2025 — Rated 3 out of 10 by A.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The guy that came was super nice but I can still smell the cat pee. I don’t think the stuff they spray or use is strong enough. Maybe slow down and work the one section that had pee….about 30 to 45 minutes for entire basement and stairs seems quick. But I think he was nice!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We apologize you were not happy with our service. Give us a call regarding our 30 day workmanship.

Report a concern   March 7, 2025 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

Your service is always timely, your technician was competent, capable and friendly, my carpets are cleaner than I could have achieved with rental equipment.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 7, 2025 — Rated 5 out of 10 by D.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Stain remains on carpet day after cleaning - technician will return next week at no charge….otherwise good customer service and competent technician.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We apologize you were not satisfied with your service. We have a 30 day workmanship and we will try to retreat the stain of concern. Looking forward to our next visit.

Report a concern   March 5, 2025 — Rated 10 out of 10 by A.W. Zerorez DC Metro
What do you like about our products and services?

Fast appointments available

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 5, 2025 — Rated 10 out of 10 by Nancy Blanton Zerorez DC Metro
What do you like about our products and services?

Excellent cleaning of a very dirty carpet!!!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 4, 2025 — Rated 10 out of 10 by S.Z. Zerorez DC Metro
What do you like about our products and services?

On time, efficient and courteous technician

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 2, 2025 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

Beyond my imagination is how clean my carpet is compared to the state in which they were. Thank you.

Name removed

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 2, 2025 — Rated 10 out of 10 by I.R. Zerorez DC Metro
What do you like about our products and services?

Great customer service, and the service tech was awsome, the whole process was smooth and easy

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   February 27, 2025 — Rated 10 out of 10 by P.S. Zerorez DC Metro
What do you like about our products and services?

Did a good job.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   February 21, 2025 — Rated 10 out of 10 by L.A. Zerorez DC Metro
What do you like about our products and services?

Prompt scheduling

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   February 19, 2025 — Rated 7 out of 10 by G.F. Zerorez DC Metro
What could we do to improve?

The first person sent to clean my house did not do a good job...however, the second person did excellent work!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we were able to exceed your expectations with our re-service. Give us a call back for your next professional service.

Report a concern   February 16, 2025 — Rated 10 out of 10 by Micki Kurt Zerorez DC Metro
What do you like about our products and services?

I love the face that there's no chemical smell.

The technician was very efficient and did a terrific job.
He wore shoe covers and left the house in excellent condition.

He was able to get stains out that I did not think could be eradicated.

Very pleased! Highly recommend!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.


Privacy Policy