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based on 4043 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear Jarrett provided an exceptional service. Give us a call back for your next professional cleaning.
Better communication on details of work, proactive work, having shoe covers when doing the work. The agent didn’t take time to complete the task. He was finished in less than an hour. Overall not satisfied with the quality of work or communication.
Thank you for your feedback. We will see you at the end of the month regarding your workmanship.
excellent service....
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Very responsive and professional. Did not hesitate to come back a second time to apply stronger products on the stubborn stains.
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Very clean and professional .
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Great from start to finish!
Highly Recommend!
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Chemical products used in cleaning the house is very good and customer service received is outstanding
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A very nice clean cut young man knocked on our door to clean our carpet. He represented a company that truly looks like they care about cleanliness. Definitely would recommend them to others.
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The technician wa very friendly and explained everything step by step.
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Great Service, Very Professional and took care of everything in detail. Highly Appreciated and Recommended!
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Professionalism, quality, timeliness
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The technician was knowledgeable about getting out stains in my carpets that I could not out before and made wise suggestions and recommendations for future stains.
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Service was excellent, technician was prompt and very courteous.He was thorough and removed all the heavily soiled traffic areas to great satisfaction Especially like the fact that there was no residue. Very happy with how clean our carpets turned out. Would highly recommend Zerorez
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Fair price. Good result!
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Very professional and friendly. HE EVEN CLEANED A VERY OLD STAIN.
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Easy scheduling, professional technician, and excellent results
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timely,professional
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Reasonably priced. Office personal attentive, easy to talk to and accommodating. Technician on time, respectful, explained cleaning in what ever detail requested, immediately alerted me to spot cleaning issues presenting optional approaches with trade offs. When finished, I was completely satisficed with the results. No harsh chemicals used. All carpeting was completely clean, only slightly wet with nothing but fresh water smell. Carpeting completely dry in only 4 hours. Wonderful experience from first contact to completion.
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Great technician and customer service. A job well done.
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Everything
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I had three rooms and one stair staircase cleaned on June 28th. I was out of town for the week immediately following so finally following up. Invoice #: 24403 – The service provider was professional and recommended I update the service for a special pet stain treatment as well as high traffic area upgrade. After spending almost $500, I am very unhappy with how the carpets turned out. The gentleman pointed out two stains that he couldn’t get up but after I let the rugs dry for 24 hours and was able to look, i could see there are several areas that did not look any better and overall for $500 cleaning with all the extras could have done better. Even little spots, not stains, I can still see which I assume with even a basic carpet cleaning service should have come up. I would like to try this again and have someone back out treat these areas. I was very hopeful and think a better job could be done. I will note that the staircase turned out well but the three rooms (two small bedrooms and the primary) I think should look way better after a professional cleaning with $200+ of add on/extras for stain treatment and high traffic area treatment.
Thankyou for your feedback and review. We have a 30 day workmanship from the date of service. Give us a call so we can assist you.
The products do just what Jarrett said they would do .
The steps had these terrible black marks on them and he said the spray he had would take care of them
Jarrett was a very nice and polite person to have in my home with the knowledge that he had about carpet
My carpet is beautiful and I will be calling again and telling my friends about the Company.
Thank-you
Name removed
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The service by the technician who came to our house was exceptional, and very respectful and helpful.
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The tech was super friendly and very helpful with the services we needed.
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The individual who did the cleaning for me was very courteous and arrived on time. However, after the couch dried, I noticed some of the small spots reappeared. I have moved since that time and don't have time to worry about it now.
Thank you for your feedback and review. We apologize your spots came back. If you are still local give us a call regarding our workmanship to clean the sofa again. Looking forward to speaking with you soon.
The fast response and quality of work make for an excellent service. You guys are the best!
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Keep up the good work.
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Customer service is very good
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He was very efficient, friendly and did an excellent job.
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I was misquoted the price I was told hallways were included in my quote, and when the technician got here he said that my hallways were a special situation, which there's absolutely nothing special about them. My room was 45 ft bigger 10 to 300 that's included in a room, so I got charged another room. I believe that since I got charged another room for 45 ft, The hallway and a small walk-in closet should have been included after that.
Thank you for your review. We apologize you were not completely satisfied with pricing with the technician. We will see you at your second home for cleaning.
Mr. Garrett was very professional and did a good job. He offered recommendations and ensure I understood my carpet care for the drying process and future cleanings.