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based on 4146 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We apologize you were not happy with your service due to your staining. We offer a 30 day workmanship. Once we receive your pictures we can certainly look at these and see how we can assist.
This was our second time using zerorez. First time was fantastic and that’s why we got the same service a second time - one year later. This time the cleaning was not as thorough and we could still see stains when the carpets were finished being cleaned. The employee commented on how hard the job was. But it was the exact same job the year prior when we had a great experience. I probably won’t use the service again because the cleaning was just not great.
Thankyou for your feedback and review. We apologize you were not happy with your service this time around. We have a 30 day workmanship. Please let us know how we can assist.
There was still a shadow of a stain left and I was going to be charged another 70.00 for them to come out again, when I had already paid 530.00.
Thank you for your feedback and review. We apologize you were not happy with the cost for your service. As disclosed stain removal is needed and treatments are additional if it was not listed prior on the invoice. Please let us know if we can assist you in the future.
Quality service!
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great job!
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Very quick and professional and did a great job!
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Have used this company for carpet cleaning for many years. Like that their products are safe for children and pets, and work well to remove dirt and stains. Technicians are always friendly and efficient.
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Do a great job on time friendly
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Fast and knowledgeable about the process.
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The technicians are always so nice and helpful. They do a thorough job and make sure I am satisfied with the service. The prices are fair and affordable. I appreciate Zerorez!
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I like the lack of sticky residue when things are cleaned. I like the fresh scent.
The technicians are knowledgeable and quick.
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I was drawn by the fact that you don't use harsh cleaning chemicals.
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None of the stains came out, and especially not the coffee. Stairs and area rug look the same as before. I'm sure he tried his best.
But the biggest disappointment is that the price quoted over the phone was not the price I paid, which was higher. The tech said they repeatedly undercharged me in the past, that they were giving me a deal. So...is that deal dependent on who comes out to clean my rugs? Perhaps I was given a deal because I've been a loyal customer. You just lost my loyalty.
Thank you for your feedback and review. We apologize you were not happy with pricing. When the technician takes a look at everything he checks for accuracy as his eyes are on the project at hand and is able to communicate if something is additional in pricing. Give us a call if you would like to move forward with us in the future.
Zerorez techs do a great job. Very pleased with the service.
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Jared the technician was professional and knowledgeable
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Raheem did an amazing job. He was very knowledgeable and kind. It was very thorough and paid attention to detail. Will definitely use this company again and request Raheem.
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Rapid and professional service!
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SERVICE WAS GREAT; GENTLEMAN WAS VERY PLEASANT!
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Technician was right on time and did a fabulous job! We are very pleased.
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Service is excellent
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Technician arrived in the coordinated arrival window. Provided knowledgeable service. I also like that the carpets weren’t water logged. Did a great job and will use them again.
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Method of cleaning rugs
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Very professional and kind! Did a great job!
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Jarrett did an amazing job! The floor is amazing and the couch looks almost new.
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Jarrett did a good job
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Professional, prompt, and knowlegable about carpet cleaning
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Everything went great! Your guy was awesome, he did a great job and quickly, we came in this morning to a fresh clean area to start a new week!
Thanks so much!
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The technician was very friendly and the work was excellent.
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The process was quick and orderless. The technical was outstanding. Polite, friendly, and neat. Would highly recommend your company and this particular technician.
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Technician was very professional and did a great job.
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Technician was very polite, but he was here exactly 45 minutes to clean two rooms, stairs, and two hallways. I didn't think much of how fast it was until I noticed that none of the spots that I pointed out were improved. In fact, I think some look worse. I can't help but to feel you could have done better with a little more effort. I paid $500 for a poor outcome and am not happy.