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based on 4043 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We apologize you were not satisfied with your service. All of the information is provided through email regarding how to prepare for your cleaning. One of the perks going through our company is our 30 day workmanship. Give us a call if we can help.
We appreciate the ease of scheduling an appointment and that notification is given as to when the technician is arriving. The rugs look good and the home smells much cleaner.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations from start to finish. Give us a call back for your next professional service.
The tech Jarrett was thorough and professional as he made sure the carpets were cleaned to high standards. Thanks Jarrett!
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Great service, clean carpets!!
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Jarrett did a great job explaining everything and getting the carpet really clean. The true test will be whether or not my allergies act up as my apartment is the only place I have allergic reactions.
The second test will be whether or not the protectant keeps liquids from absorbing into the carpet.
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Fantastic service and staff- will definitely recommend and use again
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I felt the service was very expensive
Thank you for your feedback and review. We apologize you were not happy with the cost of your area rug cleaning. Our technicians advise customer's with any recommendations before moving forward with the extra service and communicate any additional pricing. Give us a call back for your next professional service.
Was on time did their job cleaned the couch and chair friendi
Not only did the tech show up 4 hours late- he did not do a thorough job. The first thing he said when he walked in was that his back was killing (which I empathized with) but it showed in how he cleaned because I realized after he left that he didn't move anything in the bedrooms- including the plastic office chair mat- he cleaned around it. My wood bench was either not moved or if he did move it there were no plastic papers under the feet to be sure they didn't bleed into the wet rug. He did not do a thorough job on the couch and I had to ask him to repeat the cushions because they were not even damp. I was very unhappy with the entire service. I would like half of my money refunded.
Thankyou for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we are able to move forward
Zerorez has been our go-to carpet cleaner for 7+ years. They are reliable, thorough and considerate. Highly recommended. (Nov. 2024)
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Very easy scheduling, military discount, pleasant service from Cortney, the receptionist to Jared the technician that serviced our carpets.
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Rugs still had hair on them, toenails and didn't look clean. Waste of money
Thank you for your feedback and review. We apologize you were not satisfied with your service. We offer our 30 day workmanship. Let us try and make this right. We are looking forward to working with you.
They recycle their water and use their own water
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Very very expensive
Thankyou for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we can evaluate how to make this right.
Thorough cleaning.
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My wife was thrilled with the services transparency and the quality of the job! She rarely is. Thank you!
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No chemicals. No residue in the carpets.
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It smells awesome and leaves all clean.
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Excellent Work Great Communication Highly Recommend!
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All good! Thanks!
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Did a great job!! Easy to make appointment. Staff very friendly and helpful
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Showed up on time, pleasant to work with, did a good job.
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Kind employees
Thank you for your feedback and review. Our team is dedicated to provide amazing customer service. Give us a call back for your next professional cleaning.
After having a less than amazing initial experience, I was immediately contacted by Zerorez asking what they could do to make it better. Within days they had a senior technician back at my house. Luis explained what he was doing in great detail and did not leave until he was confident I was pleased. Not only did he redo my two chairs but he also treated my leather couch, which looks 100x better. I can not wait to have them back out to clean my outdoor furniture cushions!
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The manager technician, Luis, did a great job. He made up for a scheduling conflict in the back office with his professional customer service attitude and skills.
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Zerorez does such a great job cleaning my carpets. They recommend the appropriate treatments given I have a dog and the carpets come out looking great and smelling great too. Jarrett was on time and really professional and friendly. Such amazing service.
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The service was excellent!! Love my new carpet!!!!(though is almost 30 years old) 🤣
He was completely professional polite and very nice.
Thank you
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Overall excellent customer service and attention to detail.
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The scheduling and the service itself were both great experiences. I have used Zerorez in the past several times for my home, and highly recommend them to all of our clients who are selling or buying a home. Their customer service, efficiency, and work are all incredible.
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Convenient service scheduling, friendly and personable customer service and representatives, and quality and affordable services. Highly recommend!
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Hi, your company was recommended to me by the previous owner of this house. This was my first time using your service and I'm disappointed. It only took the technicians 20 minutes to do three rooms and stairs. Which was fast. They did not take their time.
They missed obvious spots, telling me they can't be lifted. I just used a home handheld carpet cleaner and spot treated the spots they missed. They lifted easily.
They did not clean the carpet under the curtains in the one of the bedrooms. All they had to do was lift the curtain a little bit to do so. Missed a big yellow spot under a chair. All they had to do was move the chair. They never asked me to remove/move any furniture from the floor for easier cleaning. They just cleaned around things and did not move them.
I would like a partial refund.
Thank you
Svetlana Last name removed
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