What our clients think of us!

Great service. Would recommend 👍

They cleaned my sofas. They look much better and brighter!

Jarred was incredible. He worked very hard on getting our extremely dirty couches cleaned and did not give up getting those tough stains out. He was very courteous, kind and respectful. He informed me on what I needed to do in the future to keep them clean.

My couches I thought about getting rid of, due to how they were looking, now look almost new.

Thank you Jarred.

The price is getting very expensive especially for anything extra.

Have your technicians wear coverings over their shoes.

Zerorez again did a great job! I am always surprised at how clean and like new my carpet looks after a Zerorez cleaning.

First, the cleaning was rescheduled last minute because a commercial job took priority. When they did come the cleaning was not performed well due to the equipment breaking. The workers waited over an hour for the back-up van to arrive and ultimately rushed to finish the job. I was grateful for the offer to return to finish the job properly however our toilet overflowed the evening of the cleaning and black debris and hair consistent with what came up from the floor appeared. Given this I requested a full refund as I was so disappointed from my experience and did not want any possibility of more debris being flushed down the toilet. I was told on the phone the morning of 1/22 that I would receive a full refund. I called yesterday (1/29) to check the status and was told that they are not sure if I can get a refund and I will need to call back. I am truly disappointed and frustrated. The woman I speak with on the phone is very kind and professional however it doesn't change the negative experiences I've had.

The products work very well to clean and make it smell nice and the service very good

This company is responsive, thorough’ affordable. I’ve hired them twice

Communication and pricing is always good, and the carpet looks great.

Carpet cleaning professional was friendly and helpful, and did a FABULOUS job.

We had the house cleaned Dec31. There were brown spots left and the basement was dripping wet. My husband called to have the guy come back . No one called back. Not Happy!!!!

Don’t like to be pressured to buy extra services, I.e: fresheners that didn’t even last a day.

I am very happy with the service I received from Zerorez cleaning company! Jarrett did a fantastic job cleaning my carpets when I moved out and I would definitely recommend this company.

Good people. Always on time. Been using the services for over 5 years. Don't intend to change. Great prices for the Holiday clean up. Highly recommended.

Great customer service

The representative sent by your company was customer oriented and performed a very good task. However, some corners of the rooms and stairs were not done to my approval. If and when the machine cannot fit small areas, then provide some type of brush and/or cloth with the solution to clean those areas.

The tech was very nice and a hard worker. However one of my sofas has a lot of water spots. I am not sure what happened.

Very professional rep

Dedicated and professional.

The quality of the work is exceptional. Our carpets look like new, especially compared to those small areas that we did not have cleaned. Jarrett Franklin, the technician was extraordinarily professional— knowledgeable, competent, patient, and thorough. He completed his work quietly, with consideration for family members who were at home at the time. I would recommend Zerorez without hesitation and suggest asking for Jarrett as the technician. We certainly will when the service of Zerorez is needed again.

Thanks so much, Zerorez! We are very pleased with all seven rugs you cleaned. They look great and are odor free. In fact, they look so inviting that the dogs are happy too, and probably eager to get the rugs all funky once again! So I’m sure you’ll hear from us in the future. It’s so nice to find a company that does such a professional job.

I wish the person on the phone who scheduled my appointment had clarified that a sectional is more expensive than a couch. She did not ask me what kind of couch I had when I said I wanted to have my couch clean, so when the service man came he told me its more expensive, and I wasn't budgeting for that.

That said, the service was excellent by Luis. He did a great job and was super professional.

Can’t say enough wonderful things about LUIS and how lucky we were to have him service our carpets. He is knowledgeable, efficient, highly intelligent and personable. Luis managed to remove stains i thought we were destined to live with. Our carpet is old and should be replaced. However, we are also “old-er” and dread the thought of having go through moving furniture, emptying breakables from buffets, etc., that would be required in order to install new carpet. Somehow, LUIS THE MAGICIAN, made our old carpet look…well, not new…that would be impossible…yet, when he was through, it certainly didn’t look as old as it is and so many of the those stains were gone. Zerorez has wonderful customer service and are easy to deal with regarding scheduling, payment, etc. If you are in search of a carpet cleaning business guaranteed to provide excellent results, I highly recommend ZEROREZ.

Jared was great about communicating, plus getting awful smells from the padding and carpet of the floors of our new home. Thanks for the job well done!

The technician was polite, listened, recommended other solutions, and did a great job with the carpets and the rugs. Everything looks great! They dried fast and he didn’t leave any water on my wood floors. Super experience.

I like clean carpets with no residual chemical odor

Having cleaned my own carpets at home for years, I decided to delegate it out this time because it is generally a full day job for me. In the end, I’m not especially satisfied with the results, especially given the cost, compared to cleaning the carpets myself. In particular, the stairway where I paid for high traffic cleaning was left sodden wet the first time and dried with brownish/rust-colored drips and water stains. I requested a re-service and you all happily came back out to try to make it right, which I appreciated. The second clean job on the stairs was much better, but after drying, they still have some of those water stains and spots from the initial cleaning that haven’t been there when I’ve cleaned them myself at home. Maybe this is unusual, but it’s the main reason I wouldn’t be likely to recommend your service to a friend.

There is one other, smaller reason. My husband and I took the time to move every piece of moveable furniture or decor from the carpets to be cleaned prior to the service, except two very basic floor lamps in the rooms with no ceiling lighting. I know the prep info says that the technicians will not move furniture, but I was unpleasantly surprised that they didn’t even move the lamps to clean under them. It might be helpful to specify that even very small items will not be moved for cleaning and for you to plan to provide your own light in those rooms during the cleaning if they need to be moved by the owners.

Zerorez was great!! We had them clean three things: 1 - our master bedroom area carpet (not wall to wall, but sisal-looking tan wool with boarders), 2 - the stained, kid and dog trodden carpeted stairs that go to our basement, and 3 - the grout in the main floor bathroom. Our technician was excellent - thorough, diligent, and very nice. In the master BR, the results were like getting a new carpet. On the stairs there were stains everywhere - we were literally doing this cleaning as a last ditch effort before just replacing it. But now they look great! No replacement needed - at least for a while. For the grout, we just updated that bathroom and had to replacing some, but not all, of the floor tile, so the grout was new and white in places and older and dirty in others. We had them try to even it out and it looks great! We are pleased.

They brought the carpets back to new.