What our clients think of us!

Not on stain was removed from my couch and it is the sole reason I hired this service. Could you send someone to try again?

I’m not sure whose fault it is but there was a disconnect. I think sending something telling the customer what they will be paying for after they set up their appointment would help. That way they can double check and be sure before having to pay. I asked if this company drains the water from below the carpet and I was told that’s what you do. When the guy came to my place he said he was unaware of that and was only told to clean the carpet, 2 rooms. I didn’t even know I paid for 2 rooms because I only needed a spot cleaned in one room. I lost almost $300 because we never spoke about 2 rooms but he was told I paid for 2 rooms and then he didn’t do the main thing I was asking for. Nonetheless he did an amazing job actually cleaning the carpet and was very professional. I just think there could have been more dialect on what I was being charged for. When I spoke to them to set up the appointment I said it was a small spot in one room and I needed the water drained from beneath the carpet and then the carpet cleaned. I don’t get how I paid for two rooms and then end up not getting the stuff underneath the carpet drained which was the biggest thing I needed done. The guy tried his best and I do appreciate how understanding he was.

The guy was great and my house smells great, but there were dog drool stains that were new on my couch which he thought were there the last time he cleaned but they definitely weren’t. I was able to get the stains out after he left with just water, vinegar, dish soap and baking soda. So needless to say I was a bit disappointed after all the money I spent to be able to get them clean with things I already had in my house

When I made an appointment I said there are many spots but two big ones. These were food spots. I was told that the company has many spot treatment products. I believe the solid spot was not treated long enough and likely the area should have been done twice or three times for the spot to come out. Or potentially treated with different spot removal solution. I am a chemist and frankly all spots are cleanable but it takes the time and equipment and the solution. In addition, doing things fast it’s not a way to treat spots. Rather that is making money by providing poor service. This was more like a fast shampoo of the carpet. Not what I was paying for.

The system you use and pet treatment etc. as well as your technicians. I do not like your set rate for areas however. This makes people not want to call you back out since there cost can be higher on a job due to the area. Not fair to returning clients

I recently had my couches cleaned and Luis did a fantastic job. In addition to that, he was polite, courteous, and answered all my questions. When you ask about what I like about your products and services, it really comes down to the people you employee. They make all the difference and Luis provided an overall great experience. Please make sure he is recognized and rewarded in some way. I will definitely be calling on Zerorez again in the fall for some carpet cleaning.

Very professional and the carpet looked amazing🤩thank you Luis

They came out next day, cleaned 3 rooms, the hallway, and the stairs in about an hour. Looks great, smells better. Stairs are still wet two days later, but overall great job. We originally got the basic clean, but we were upsold when the cleaner got here to include odor remover/high trafiic cleaning.

Stains were not pre-treated prior to cleaning. They reappeared immediately after cleaning.

I love the zero residue process!

good job - your guy was polite and efficient.

Very professional. Explained details clearly. Pleased with results.

Zerorez did a great job cleaning the carpets, including removal of the pet odor.

The technician was on time and very professional. He did a great job

They come when they say they are going to come and my carpets look great.

Great service and cleaning by Jose

I have absolutely no complaints, they showed up on time and the carpets look amazing!

My carpet smells good and looks great!

The technician was extremely professional and he did a wonderful job.

Everything was great

Service representative was very respectful and thorough. Although unsuccessful, he tried very hard to remove dog urine stains from my carpet. Other areas of rug were clean and looked good.

The guy who did the work did a good job. Carpet was much better cleaned.

Jarret was terrific. Called me 30 mins before arrival, kept me informed of his progress, was very professional. Our carpets look great...so glad we chose Zerorez (again) for this service!

Terry

The price has increased significantly over the years.

Stains not removed

The technician was very quick and thorough. He explained the process and the costs up front, so there were no surprises and answered all my questions. We will definitely use them for future services.

Quality work; professional staff, & promptness

The carpet was extremely wet after this cleaning....much more so than the two previous times your team cleaned our same carpet previously. I had to wipe the carpeted stairs with towels to sop up the water, and it took twice as long (more than 48 hours) for the rest of the carpet to dry with multiple fans on it and the A/C cranked up.

The technician was extremely professional and nice, so no complaints there. I just wonder if he had been trained properly.

We've had great experiences previously with Zerorez previously.

Thanks,
Name removed

Carpet cleaning service on time, quick service and good cleaning. Service person good guy, did a good job. Give him a raise.

I like I like the fact that you have an outdoor truck with a high vacuum machine. My

The carpets were very wet when the cleaner was finished. Three days later I still feel damp places. After vacuuming the rugs today it appears most of the previous spots are still there. When I contacted Zerorez about the wet carpet no one came out to check. They were very pleasant as was the tech but haven’t gotten any feedback. In general the rugs look good except the spots didn’t come out