Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4128 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 5, 2024 — Rated 10 out of 10 by U.L. Zerorez DC Metro
What do you like about our products and services?

Jarrett was on time, kept us informed throughout and did a wonderful job of steam cleaning our carpets! Thanks to Jarrett and Zerorez - our carpets smell and look so much better!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   June 2, 2024 — Rated 10 out of 10 by Mandy Dilorenzo Zerorez DC Metro
What do you like about our products and services?

Derek came at the time I requested AND he called 20 min prior to arrival- which is super helpful..He was kind and efficient and really did a nice job. The house feels so much cleaner!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   June 2, 2024 — Rated 10 out of 10 by S.S. Zerorez DC Metro
What do you like about our products and services?

so quick, and carpet looked so good!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   June 2, 2024 — Rated 10 out of 10 by A.S. Zerorez DC Metro
What do you like about our products and services?

Jude was amazing and thorough. It was an easy process to book online and communication was great. Second time using this company and would continue.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 31, 2024 — Rated 10 out of 10 by N.B. Zerorez DC Metro
What do you like about our products and services?

Did a great job. Moved plastic floor mats that I couldn’t due to hand injury.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 30, 2024 — Rated 10 out of 10 by Cody Connolly Zerorez DC Metro
What do you like about our products and services?

Excellent customer service, excellent services... thank you so much!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 30, 2024 — Rated 5 out of 10 by J.C. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The technician was not polite and the carpets are still wet.

Response from Zerorez DC Metro:

Thank you for your review and speaking with our team this morning in reference to your service. Give us a call if you need us in the future.

Report a concern   May 27, 2024 — Rated 10 out of 10 by B.K. Zerorez DC Metro
What do you like about our products and services?

Service technician was very courteous and helpful.

Response from Zerorez DC Metro:

Thank you for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 25, 2024 — Rated 10 out of 10 by Lenore Velez Zerorez DC Metro
What do you like about our products and services?

Carpet cleaning

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 24, 2024 — Rated 10 out of 10 by Amy Sheehan Zerorez DC Metro
What do you like about our products and services?

Jude was incredible! We had some stains that I had zero expectations of them ever coming out and they were GONE!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

We were thrilled with how our carpet looked after the cleaning. This company really takes the time to do the job well. I would highly recommend!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 23, 2024 — Rated 10 out of 10 by M.L.J. Zerorez DC Metro
What do you like about our products and services?

I liked that the team member checked on the scent of the cleaner before proceeding to make sure we wouldn't have allergies.
I did not prefer the payment method of the service member typing my card number into the device instead of sending me a link to pay from my own phone or device.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 22, 2024 — Rated 10 out of 10 by M.L. Zerorez DC Metro
What do you like about our products and services?

Price up front
Easy scheduling
Service person was so nice!!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 21, 2024 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

The tech did an excellent job on cleaning the carpets. It looks new and smells great!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 20, 2024 — Rated 9 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

Technician offered great service in such a short time.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 18, 2024 — Rated 10 out of 10 by D.D. Zerorez DC Metro
What do you like about our products and services?

Reasonable price
thorough job
Polite service. My carpet cleaner was polite, respectful, and quick!
His name was Jared.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 18, 2024 — Rated 9 out of 10 by J.K. Zerorez DC Metro
What do you like about our products and services?

The service and results are great!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 16, 2024 — Rated 10 out of 10 by J.F. Zerorez DC Metro
What do you like about our products and services?

Everything I needed to be cleaned was done professionally.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 16, 2024 — Rated 10 out of 10 by R.A. Zerorez DC Metro
What do you like about our products and services?

efficient,friendly

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 16, 2024 — Rated 10 out of 10 by E.P. Zerorez DC Metro
What do you like about our products and services?

My rug gets a facelift every time and stays clean longer than with any other company.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 15, 2024 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

Fantastic experience! We have been using Zeroez for 5 years. The techs are courteous and thorough and show up on-time. Our most recent tech was Jared. He did an excellent job lifting a few stains in our carpet. He also cleaned tile and grout and the results were amazing. I highly recommend.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 14, 2024 — Rated 9 out of 10 by L.L. Zerorez DC Metro
What do you like about our products and services?

The staff was very pleasant and I’m mostly happy with the results. Some stains didn’t come out

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service

Report a concern   May 12, 2024 — Rated 10 out of 10 by George Smith Zerorez DC Metro
What do you like about our products and services?

The technician was very friendly and did an awesome job. I will definitely use you again here in the near future. 😃

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 11, 2024 — Rated 10 out of 10 by C.R. Zerorez DC Metro
What do you like about our products and services?

Jared was very friendly and professional.
He did an excellent job and left everything clean and fresh smelling.
I appreciate that the company made sure I knew when to expect him.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 10, 2024 — Rated 0 out of 10 by R.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Gary did an excellent job. I just do not make recommendations

Response from Zerorez DC Metro:

We are pleased to hear Jarrett exceeded all your expectations. You just don't provide recommendations of any kind. Give us a call back for your next professional service.

Report a concern   May 9, 2024 — Rated 10 out of 10 by C.D. Zerorez DC Metro
What do you like about our products and services?

Luiz is terrific-ty!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 9, 2024 — Rated 10 out of 10 by M.E. Zerorez DC Metro
What do you like about our products and services?

Jarrett was very informative and did everything he could to address my questions and fix my specific problems.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 9, 2024 — Rated 9 out of 10 by J.P. Zerorez DC Metro
What do you like about our products and services?

punctuality, come prepare for any job, worker is respectful and equipment is in good conditions.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Christine Weedon Zerorez DC Metro
What do you like about our products and services?

Once again I recommended Zerorez to one of my clients, and they did a fantastic job. The technician made recommendations that seemed reasonable and the outcome was fantastic!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service

Report a concern   May 9, 2024 — Rated 10 out of 10 by N.C. Zerorez DC Metro
What do you like about our products and services?

The representative was very amiable, helpful; Jarret represented the company well.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.


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