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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service!
Luiz was great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jude and Jose were professional and kind.
The results were great.
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Easy to schedule a cleaning, reasonable price, overall good job.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I loved the explainations and the instructions afterwards. Luis was informative, educated and charming.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Luis was very professional and the outcome was excellent.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The cleaning techs were super friendly and professional. They did such a great job, taking all the stains out of my carpet and rug. I really enjoyed working with them and the results achieved.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Excellent service and personable technician
And I have Clean carpets!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next professional service.
very professional and worked on my carpet to get the rough patches out.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Since the carpets were cleaned, I continue to find splatter on the bottoms of the walls and furniture. Additionally, we had a minor spill a couple weeks after the carpets were cleaned and I used a small carpet cleaner to clean it up. The water came up black, which tells me that the carpets weren't cleaned well at all by Zerorez a couple weeks prior. Lastly, on multiple occasions during the quoting and booking stages, I mentioned that the primary bedroom was oversized. Yet, when the cleaners arrived, they told us it would be even more money...I think it was about $60-70 more than expected. Between these three issues, primarily the first two, I'm very disappointed with the quality of service from Zerorez.
Thank you for your feedback and review. We apologize you were not satisfied with your service over two months ago. We take great pride in our work and we offer a 30 day workmanship. The scheduling staff is able to provide a general estimate based off the information provided. If an area is large in size the technicians let customers know and communicates any additional pricing once the walk-thru is completed.
They use their own distilled water that doesn’t have the chemicals tap water does, and the technicians have always done an outstanding job.
Part of why we chose ZeroRez was because of the process advertised, but that is not what we got. Apparently, things can be different from franchise to franchise, but then the national website should not be advertising as such.
The tech seemed nice and accommodating and certainly did a lot of work and took the time, but I was under the impression that all areas would automatically be pre-treated with the agitator based on the company website. We also chose this company because their process was supposed to use less water and dry quicker than steam cleaning. The rugs were SOAKED and we were told it would take 8-24 hours to dry--which is longer than steam cleaning!
In fact, the rugs were not dry within 48 hours and that was WITH ceiling fans and floor fans running AND a dehumidifier during VERY LOW outdoor humidity days. I am highly concerned that this aggravated my mold allergy. So though I liked the tech and he seemed to try to do a thorough job, I am not happy that the service was not as advertised. This wasn't the best for removing dirt from stairs either. At least the floors have no residue (except maybe mold!)
To make it right, I really don't know. Clean the stairs? Tell me why the rugs were so soaked?
Thank you for your feed back and review. We apologize you were unsatisfied with the service received. Our technicians are very knowledgeable with our products to services. If a customer denies high traffic treatment on staircases or other parts of the home that would be considered a basic cleaning. We have a 30 day workmanship we offer. We would be happy to come out and send a senior technician to take a look at those concerned areas.
Cleaning and sealer did not reveal expectations I was hoping for. Technician was very courteous and polite. His workmanship was great. The sealer applied to tile grout did not seem to seal though. After 1 week, the grout had started to absorbed dirt/liquids, slowly turning that ugly color it was previously. Moping is not restoring appearance.
Possibly change sealer product, and/or application process?
Great cleaning job as usual. We have annual cleaning for the major holidays. Have never had a bad experience. Will continue to use this company for all carpet and floor maintenance.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Overall the carpets and sofa look much better after being cleaned. I do notice that some of the more stubborn stains are not as clean as they could be. I feel that they should have been pretreated, scrubbed and possibly gone over with the steam cleaner again. Thanks.
Thank you for your feedback and review of your overall service experience. We work with stubborn staining every day, it just depends on how long they have been there and what it is caused by most importantly. Our pre-treat helps break up debris in your carpet as we are cleaning. During your walk through with the technician you declined stain removal on those particular areas. We have a thirty day workmanship let us know how we can assist.
you got in, bing, bang, boom..finished..and out the door!
Thank you for feedback and review. We are pleased to hear we exceeded your expectations with being fast and efficient. Give us a call back for your next service.
We only want Louis to clean our carpets. Nice man and excellent work.
Thank you for your feedback and review. We are pleased to hear he exceeded your expectations. Give us a call back for your next professional service.
Very good service. Jude, the technician, called to let me know the exact time of arrival. Very personable and explained very clearly what he was going to do. You should be proud to have him as your employee.
Thank you for your feedback and review. We are very proud of Jude and he was able to meet your expectations and give clear instruction of the process. Give us a call back for your next professional service.
Employee/service provider was very courteous, helpful and did a good job cleaning the carpeting and stairs.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next service.
Was not cleaned as thoroughly as I thought
Thank you for your feedback and review. We apologize you were not satisfied with your service. As we went over the cleaning process with the cigarettes' smell for basic cleaning and the options that were provided. We have a 30 day workmanship we are honoring and I see we are scheduled for another cleaning tomorrow to help you make your goal for this service.
On time, excellent service, the old rug looks great! Removed all stains and pet odor.
Thank you for feedback and review. We are pleased to hear we exceeded all of your expectations with your area rug. Give us a call back for your next professional service.
Please tell homeowners that any residue left on woodwork can be wiped off with a damp cloth. It will provide peace of mind.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
They were prompt - asked about extra services like mold/mildew cleaning when I told them of water damage and the guys that picked up and delivered by rugs were very polite, prompt and set up each rug
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Luis is a very determined man that wants to satisfy you.
Thank you for your feedback and review. We are pleased to hear he was determined to try and fix your concern. Give us a call back for your next professional cleaning.
Great job!! Your guy was running a few hours late but did a fantastic job...
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for next service. We will be working on more efficient time frames for the upcoming year.
Friendly and thorough. And the prices are good.
Thank you for taking the time to send us your valuable feedback and review. We are pleased to know that you are happy with our services. Give us a call for your next professional service!
Dry time was more than 24 hrs
Thank you for your feedback. Weather can affect dry time depending on air circulation as we discussed. Give us a call back for your next professional cleaning.
Tech was very fast is doing cleaning . Sides of the stairs were not cleaned properly . Carpet never looked like shampoo washed .
Thank you for your feedback and review. We apologize you were not happy with your service. It looks like you received the basic cleaning. As a reminder you did not want to move forward with any treatments that were explained. Our technicians are efficient and need to be timely to meet customer's windows for appointments. We offer a 30 day workmanship satisfaction. Our ability is to clean is without the use of high residue soaps, detergents, shampoos or harmful chemicals. Give us a call if we can assist you any further.
The closet should be included when you are paying to get your bedroom carpet cleaned. The bedroom has furniture that takes up much of the area in the room, so to do a few passes in the closet should be included since. Was told that would be an extra room charge.
Thank you for your feedback and review. We are pleased overall you had a great experience with us,. As inflation has grown our products have went up as well. All standard closets are still at no cost to consumers. Walk- in closets are determined by size with the technician upon arrival.
The carpets look great and the service person was very polite and professional.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation. Give us a call back for your next professional service.
Professional, truthful, friendly, considerate worker.