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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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The carpet cleaning was OK. However, when I talked with the technician, I told him to come and evaluate whether he could use the external hose from below our balcony. He, however, said he had to rent the manual cleaning machine before arriving, so he did have to go out afterwards. At the end, he used the external hose but I still had to pay the $100.00 rental even though he did not have to use it. So, basically, I lost that extra fee. Next time, your technicians should do better to save cost for customers.
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We have an oversized sectional sofa which your employee, Rodney, cleaned on Monday, October 22, i was so impressed with how hard he worked on it and, after the sofa had dried, it was beautiful again. We have 6 grandchildren with 3 dogs that they bring while spending time with us, and this sectional was very dirty from all of the use! He also cleaned the carpets in 3 bedrooms and the stairs which also all turned out beautifully. Rodney worked exceptionally hard all afternoon, and he needs to be commended for doing such a good job.
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SUPER JOB
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The service tech was wonderful. He was friendly, helpful, and knowledgeable. He cleaned a foam mattress, and also cleaned dining room upholstered chairs during the appointment. He did a nice job and we would use Zerorez again.
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Great job!! Mike was very informative and professional.
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ZEROREZ has been our go-to cleaner for carpets and furniture for many years. They are responsive, efficient, thorough and pricing is reasonable. Thanks very much. 10-15-2023
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Available appointments
On time service
Friendly and ready to help employees
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Arrived at the designated time and did a great job. Always know I’ll be pleased when the technician finishes.
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You guys are awesome!!
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Luis was the technician assigned to clean my VERY dirty carpeting! He called me when he was on the way to my home which I always appreciate. He was very polite, skilled and professional and a very hard worker. He did an incredible job! He brought this old carpeting back to life. I am thrilled and want you to thank Luis on my behalf, You are lucky to have him on your staff!. Thanks!
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Had a large area rug cleaned. They picked up and dropped off the rug which was great!! This was our third great experience with this company.
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Good job.
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Great job with cleaning the carpet
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no residue -stains don't come back
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Luis Ruiz was very respectful and thorough.Job well done.Carpet looked fabulous.Dried quickly.
Thank you.
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The technician showed up on time and ready to work. He was very professional and finished the entire job in a short amount of time. The carpets look great and smell fresh and there is no residue to attract dirt. My carpet is pretty old but now it looks almost new. It's a little pricey but in my opinion, well worth it. I highly recommend Zerorez and I will be using them exclusively in the future.
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Did an okay job. I didn’t want a scent lingering, so I think some solution may have been eliminated from the cleaning, which in turn it was just a so so job. Not too impressed. I wasn’t aware the solution wouldn’t be used until after the job was complete.
Thank you for your review and feedback. We apologize you were not completely satisfied with the service. We appreciate you taking the time out and speaking with us this morning regarding your concern. We honor our 30 day workmanship and looking forward to your re-service.
Fast and easy. Friendly service
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We used Zerorez’s services twice, first rime to clean area rugs and a year later for cleaning our wall to wall carpets in the whole house. The area rugs looked like new, so we called to make an appointment for the carpets. Technicians were polite, on time and did an excellent job.
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Great service
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Rodney did a fabulous job on my carpet! I would absolutely hire again!
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The technician that came out was very polite, on time and did a great job. The company overall was very good to do business with. You can't ask for more than that.
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We have been using Zerorez for years now. This time the carpets appeared to be left more wet than normal, and it took more than 24 hours to dry. We also were very disappointed that the service truck did not have the electric drum brush on it, because we feel that the brush really helps to revive and clean the carpet.
Thank you for you feedback and review. We apologize you were not satisfied with your service. The drying time depends on the air circulation for the home and if we needed more water to be introduced due to the soiling. These times might also take longer do to humidity or inclement weather. Give us a call back for your next cleaning.
Excellent service and we were very pleased with the results.
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My carpets were still dirty. They didn’t look any different after the person was done
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. We strive to satisfy our customers to the best of our ability. Thank you for taking the time speaking with us today.
The initial quote was $235, but when the technician arrived, they requested additional funds due to the oversized master bedroom and walk-in closet. Although it was an unexpected charge, I agreed to it at the time (have no idea what’s their definition of standard size). Ultimately, I ended up paying $399 for the cleaning of all the bedrooms. The technician only spent overall 30 minutes on the job, including grabbing from the car and setting up the cleaning equipment and the pipe. After they completed the job, the wet carpet looked nearly the same as when they arrived. Response to my complain, the technician said this was because my carpet is old and damaged. How frustrated this is! If that’s the case, why they didn't mention this before starting the cleaning process! Completely not worth $399!
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. The time reflected for your cleaning does not indicate the quality of the work. We strive to satisfy our customers to the best of our ability. However due to other concerns we try and provide recommendations that will assist through the cleaning process and communicate any additional pricing at the time of appointment. We have tried to contact by phone to discuss more of your concerns. Give us a call back at your earliest convenience.
Very professional and thorough
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Thorough, friendly and professional!
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Personable, professional service technicians that provide a quality service, done in a timely manner for a affordable price.
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A one person service and very efficient and the outcome has been to my satisfaction I've used you 3 times and recommend you to my sister and she was also satisfied