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based on 4164 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We apologize you were not satisfied with your service. When we see available openings that make the route more efficient for the technician's on a day to day basis; yes we reach out to see if you would like to proceed with that particular day. The $88 dollar cost was the cost of your synthetic area rug that means your minimum charge fee would of came off and the $88 dollar fee for cleaning would of replaced this. When it comes to stains in the fiber that is hard to determine we are unsure how long the spot has been there and what it is caused by as explained from customer service when initializing your appointment. We have our 30 day workmanship satisfaction as we aim to please our clients.
I specifically booked Zerorez due to the non-toxic claim. I have two small children under 3 years old and am very concerned about exposure to chemicals and fragrances, especially on the areas I got cleaned as they are our most used (our couch and area rug.) We are sitting on these all day. I was assured multiple times, the cleaning was non-toxic and the reviews I read said that there was no smell. However, it's been a day and a half and our house still smells so bad like chemicals! I have had every window open, the air on, and an air purifier. I'm so upset because I feel like I ruined our rug/couch with the smell and now there is nothing I can do about it. They weren't even stained or anything, they have just never been cleaned and I thought it would be nice, I should have left them alone!
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. We have a 30 day workmanship and we would be happy to come out and take a look with the areas of smell concerning you. We use an oxidized water to clean with that means no worries about chemical build up or residue being left behind when you use our service. Their were no treatments on your order and our water cleans itself, no toxic chemicals. This is what makes us different vs other companies.
Very quick and expedited services. Carpet looks good and clean.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Thank you for a fabulous and professional job!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The work done in my house was excellent. Very professional team, from scheduling the appointment to the final service which was cleaning all the carpets in my house.
Thankyou for your feedback and review. We are pleased to hear we exceeded your expectation's from scheduling to the service. Give us a call back for your next cleaning.
Great service thank you so much!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Stain was gone in less than 20 min! Great job!
Thank you for your feedback and review. We are pleased to hear we were able to take care of your staining for you. Give us a call back for your next cleaning.
Keep more to schedule
Thank you for your feedback and review. We apologize for being late to your appointment. Thank you again for your patience. We are looking forward to servicing your home again.
The service is great. I've used Zerorez for several years. My recent experience was especially outstanding due to the service technician who was extremely friendly and helpful. Carpet looked refreshed and no smells left behind!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Thank you for your patience!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Easy to schedule, no chemical smell
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
easy process. good cleanup
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Zerorez is the best! I use their services and recommend them highly. Our daughter calls upon them for her carpet cleaning needs now.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The carpet looked brand new after they cleaned it.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's and the carpets look new again. Give us a call back for your next cleaning.
Carpets are clean again. Great work!
Thank you for your feedback and review. We are pleased to hear we did a outstanding job on your carpets. Give us a call back for your next cleaning.
Friendly, fast, accommodating, professional, and great service!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The technician was very friendly, professional and efficient. I was very impressed with the entire job and am happy with my carpets!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Luis did a fantastic job and was very knowledgeable and pleasant.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Excellent and professional service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Your technician is very friendly and does a wonderful job! Quick and efficient!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Thanks so much to the Zerorez team for another fantastic job !! Well Done !!
Thank you for your feedback and review. We are pleased we exceeded your expectations. Give us a call back for your next cleaning.
Arrived an hour late but done on time and the carpets look beautiful. I was disappointed there was a stain he could not remove. I had higher expectations, but it was still worthwhile.
Thank you for your feedback and review. We are pleased to hear we did a great job on your home. Give us a call back for your next cleaning.
Friendly professional technicians
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Luis is an excellent technician and is very kind and helpful. He makes sure you are satisfied before he leaves .
Thank you for your feedback and review. We are pleased to hear we exceed your expectation's. Give us a call back for your next cleaning.
They did great job cleaning the carpet, it looks great
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
My husband and I were not happy with the overall look of our hardwood floors after the job was done. Luis was very nice but we were not informed that there was a deep clean option for the floors. Even the Ceramic tile still has dirt in the floors. Looks like it was overlooked. We were told to the hardwood floors would be very shiny. However, after staying off the floors for required 6 hours. Areas of the floors looks smudgy and we couldn't see a big difference for the price we paid. So no I will not be recommending Zerorez to my family & Friends. Our house is on the market and will be having an Open House and walk throughs next week, so we were had really hoped to make a good first impression.
Thank you for your feedback and review. We apologize you were not satisfied with the cleaning. We did everything we could and our method of deep cleaning hardwood was completed. All flooring is different along with the air circulation for the drying process. The cleaning itself takes 6-8 hours for drying. When adding polish it takes 24-48 hours to dry and takes about 30 days to fully cure. We have our 30 day workmanship satisfaction. Looking forward to speaking with you soon.
The carpets seemed to be a lot cleaner with your service compared with other rug cleaners I have used.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next service.
The carpet sanitizer didn't really do much. When the carpet dried, the smell came back. You're welcome to let me know what can be done about this. Thanks - First name removed Phone number removed
Thank you for your feedback and review. We are trying to reach you regarding this concern. We have a 30 day satisfaction. Give us a call on our direct line.
I never write negative reviews but this time I had to write to aware people before booking with Zerorez.
We had Zerorez come over last Friday and we were very happy with the technician and the service. After a day when the carpets got dried we noticed some red spots and a few other spots pop up on the cleaned carpet, those spots were not there before. Since we were told multiple times that we are charged more so that we can come back within 30 days should we see any spots that came back or if we were not satisfied with the service.
So on Monday morning I called them and asked if they could come to just treat those spots and I said we're flexible, you can come any day and time when your technician is in the area.
I was told to send pictures and then the next day Dawn calls me telling me that their senior technician, Luis, says those spots were already there, if they were already there then why wasn't I told by Luis (our technician) after the cleaning that he couldn't get these spots off? These appeared after the carpets got dried. I was like that's not true and wanted to have him come over and look me in the eye and tell me if that's true. I also said to let me talk to him since he did our service. Dawn didn't let me talk to him and said we cannot do anything about it, I said you guys told me that you have charged extra to cover up for 2nd time service should there be need and now you're telling me you won't come for the spots that weren't there before? I'm appalled by their behavior and unprofessionalism. I went with them seeing so many positive reviews and I was also going to give them a 5 star rating had they kept their word and cleaned my carpet properly.
Thank you for your feedback and review. We apologize you were not happy with the result of your carpet. Even though staff attempted to help resolve a spot, to see if it would come up. It was unsuccessful in this case and for that we apologize. We value our customers time and business.
Very friendly and professional staff (Luis).
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The carpet looks like the same. The spot even with spot treatment is the same as before. They tried to move our appointment so many times to donit early, we received at least 4 phone calls regarding moving the schedule.
Beside thta, the second carpet that we plan to do it using the 200$ pf minimum fee was biger that expected, they were asking $88 additional because of that… so just one room with the same spot at this moment was $200.