Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4128 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 26, 2022 — Rated 10 out of 10 by S.A. Zerorez DC Metro
What do you like about our products and services?

Best technician

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.

Report a concern   November 23, 2022 — Rated 9 out of 10 by Deborah Smith Zerorez DC Metro
What do you like about our products and services?

Reliable, professional, courteous technicians. Friendly and efficient phone staff. I also like that whatever it is they use doesn't bother my cat who has asthma.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear your appointment with us went well. Give us a call back for your next appointment.

Report a concern   November 23, 2022 — Rated 10 out of 10 by Brian Balderson Zerorez DC Metro
What do you like about our products and services?

The gentleman who came to do our upholstery was great!!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear your experience with us was outstanding. Give us a call back for your next cleaning.

Report a concern   November 23, 2022 — Rated 9 out of 10 by L.A. Zerorez DC Metro
What do you like about our products and services?

The service member that showed up to clean the carpets was very professional and nice. Carpets look good. Some spots did not come out and I don’t think they were pretreated because he didn’t notice them. The furniture that was in the rooms ( ie: dresser, bed, nightstands) had a residue on the lower edge due to him spraying the carpets. Had to clean wash piece of furniture after the carpets were dry

Response from Zerorez DC Metro:

Thank you for your feedback and review. We apologize that you had to clean a piece of furniture from the spray that was put down. Overall it is great to hear you had a pleasant experience with us. Give us a call back for your next cleaning.

Report a concern   November 23, 2022 — Rated 10 out of 10 by D.A. Zerorez DC Metro
What do you like about our products and services?

Fantastic job!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   November 22, 2022 — Rated 10 out of 10 by Christina Hernandez Zerorez DC Metro
What do you like about our products and services?

The customer service was great and the job was done very well everything was explained clearly including add on’s I would use you all again

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we were able to exceed your expectation's. Give us a call back for your next appointment.

Report a concern   November 21, 2022 — Rated 10 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Tech was fantastic, the end results blow the competition out of the water. I will see you all next Holiday season.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Looking forward to working with you next holiday season.

Report a concern   November 19, 2022 — Rated 10 out of 10 by J.L. Zerorez DC Metro
What do you like about our products and services?

Joshua was great
The carpets dried quickly and look almost new

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   November 19, 2022 — Rated 10 out of 10 by Loretta Crawford Zerorez DC Metro
What do you like about our products and services?

Carpets and upholstery look great feel clean. Joshua was a very hard working technician.

Response from Zerorez DC Metro:

Thank you for your review and feedback. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   November 18, 2022 — Rated 10 out of 10 by K.S. Zerorez DC Metro
What do you like about our products and services?

I like the fact no chemicals are used. The carpets look & feel better. (The only disappointment I have is the heavy traffic & stairs didn't get very clean...even with the special spray.) The gentleman were very nice, engaging & did their job well! I would have them back again!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We apologize for the disappointment with heavy traffic and staircase. We have a 30 day satisfaction. Give us a call back for your next appointment.

Report a concern   November 17, 2022 — Rated 10 out of 10 by Steven Jiggetts Zerorez DC Metro
What do you like about our products and services?

The technician was prompt, courteous, and professional and explained the job he was required to do!
We've used your company several times and this technician went above and beyond to ensure the staircase of over 20 years looked new again.

thank you! Highly recommend.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   November 11, 2022 — Rated 10 out of 10 by Jeremy Loftis Zerorez DC Metro
What do you like about our products and services?

From the first call speaking with Ms Dawn to the job getting wrapped up and done, it was not only pleasant but extremely easy, friendly and thorough

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear of your experience from start to finish. It was our pleasure serving you. Give us a call back for your next cleaning.

Report a concern   November 9, 2022 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Does the job well; rugs very clean and looking like new

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.

Report a concern   November 9, 2022 — Rated 10 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

Very professionally done - kind worker. Does not use a lot of water.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear about your experience. Give us a call back for your next cleaning.

Report a concern   November 9, 2022 — Rated 10 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

very friendly associate and the carpets looked amazing when he left

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   November 8, 2022 — Rated 10 out of 10 by P.L. Zerorez DC Metro
What do you like about our products and services?

The technician appeared to be thorough and efficient.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.

Report a concern   November 1, 2022 — Rated 10 out of 10 by Michelle Valentin Zerorez DC Metro
What do you like about our products and services?

Amazing work, professional and helpful. Thanks

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.

Report a concern   November 1, 2022 — Rated 10 out of 10 by S.A. Zerorez DC Metro
What do you like about our products and services?

The quality and workmanship far out performed the “national competitior”. I already recommended the company to someone else

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Thank you for sharing your experience and recommending us to others. Give us a call for your next appointment.

Report a concern   October 30, 2022 — Rated 10 out of 10 by L.T. Zerorez DC Metro
What do you like about our products and services?

Great technician

Response from Zerorez DC Metro:

Thank you for your review. We are delighted to hear you had a exceptional appointment. Give us a call back for your next cleaning.

Report a concern   October 30, 2022 — Rated 10 out of 10 by B.K. Zerorez DC Metro
What do you like about our products and services?

The young man who cleaned the rugs was polite and did a very thorough job. My carpets look really good!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   October 28, 2022 — Rated 10 out of 10 by frederick wilfert Zerorez DC Metro
What do you like about our products and services?

Quality of service and professionalism of Technicians.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   October 27, 2022 — Rated 10 out of 10 by Fay Washburn Zerorez DC Metro
What do you like about our products and services?

The technician that came out to clean our carpets and furniture was so polite, respectful and quick. He did such a great job! We will definitely continue to use your company.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations with both carpet and upholstery. Give us a call back for your next appointment.

Report a concern   October 26, 2022 — Rated 10 out of 10 by N.L. Zerorez DC Metro
What do you like about our products and services?

Professional gentleman explained exactly what he would be doing.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.

Report a concern   October 22, 2022 — Rated 10 out of 10 by J.E. Zerorez DC Metro
What do you like about our products and services?

Originally scheduled for Saturday but called and said they could come on Friday(my preferred day). My technician was Joshua! He said it would be the best cleaning and he was right! He was the great! Very polite and did a great job!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.

Report a concern   October 22, 2022 — Rated 10 out of 10 by E.D. Zerorez DC Metro
What do you like about our products and services?

Everyone I worked with at Zerorez was great! Scheduling over the phone was simple, and the technician who came to my home was absolutely fantastic - friendly, knowledgeable, and professional. He walked me through every step of the cleaning process, and even left me with some great advice for taking care of my couch.

Response from Zerorez DC Metro:

Thank you for feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.

Report a concern   October 20, 2022 — Rated 10 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

The technician was a great blend of friendly and professional, and the results were excellent.

Response from Zerorez DC Metro:

Thank you for your review. We are pleased to hear we did a excellent job on your cleaning. Give us a call back for your next appointment.

Report a concern   October 20, 2022 — Rated 10 out of 10 by C.A. Zerorez DC Metro
What do you like about our products and services?

You do a great job. Can schedule easily. Very courteous. Very reasonable in price.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.

Report a concern   October 19, 2022 — Rated 10 out of 10 by W.L. Zerorez DC Metro
What do you like about our products and services?

The cleaning was thorough, drying time did not take 24 hrs, customer service was good, tech was respectful of home and cleanliness.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.

Report a concern   October 18, 2022 — Rated 9 out of 10 by Hong Yang Zerorez DC Metro
What do you like about our products and services?

Good service

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are delighted to hear you had a great service. Give us a call back for your next appointment.

Report a concern   October 13, 2022 — Rated 10 out of 10 by Michael Ellis Zerorez DC Metro
What do you like about our products and services?

Professionalism and thoroughness of work

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.


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