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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback. We apologize for the damage as we are taking the proper steps to assist.
The carpet was not well cleaned. I asked the technician whether there was something else he could do, he said, "no." I even called the office and asked for an inspector to inspect the quality of the job or to troubleshoot the work. I was told that no one would be able to come till the following week. Since I was hosting an Independence Day party, "next week" was too late. So I asked Zerorez to send their best technician to consult on the problem. The next day, following your cleaning, Zerorez was at my home and had re-cleaned my carpet *successfully*
Thank you for your feedback and review. We are so pleased we exceeded your expectations with your cleaning and we were able to accommodate before your holiday get together. We are just waiting on the rating to be updated as another link was sent over for you. Give us a call back for your next cleaning.
Very professional and timely. Great company
Thank you for your review and feedback. We appreciated your time and business. We are so pleased we were able to exceed your expectations. Give us a call back for your next appointment.
We are very satisfied customers of ZEROREZ having used this company twice. The service people, both times were professional, respected our privacy, and performed outstanding results. We will continue with ZEROREZ again!
Thank you for your review and feedback. Thank you for allowing us to come in your home and exceeding your expectations. Give us a call back for your next appointment.
The technician, Mr. William, was very courteous and professional. He explained what he was going to do and arrived on time.
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next appointment.
Excellent result, always. The service is prompt and professional. The methods are cutting edge. Why would you allow someone to pump gallons of water into your carpets with an insufficient knowledge of how soap works.
Thank you for your feedback and review. We are pleased to hear we were able to exceed your expectations and give you more knowledge regarding soap residue. Give us a call back for your next appointment.
Everything was great!
Thank you for your review and feedback. We are so pleased to hear everything went well and we were able to exceed your expectations. Give us a call back for your next appointment.
The smell is very strong and lasts a long time.
Thank you for your feedback. We are sorry to hear it was more of a smell than expected. We will look into this. We are pleased to hear that it took care of the concern. Give us a call back for your next appointment.
You guys did a good job cleaning my carpets.
Thank you for your feed back and review. We are pleased we exceeded your expectations. Give us a call back for your next appointment.
I have already resolved the issues that came up as a result of your cleaning my sectional sofa. Nothing further to add.
Thank you for your feedback. We apologize you were not happy with the service. We have a 30 day satisfaction if you decide to change your mind.
Carpet cleaning was excellent
Thank you for your feedback and review. It was our pleasure to assist with your cleaning. Give us a call back for your next appointment.
I had my carpet cleaned and they did a wonderful job —got the coffee stain out —my carpets after they were dry were not crunchy but soft and bright—the employees were professional, courteous and seemed to enjoy their job
Thank you for your feedback and review. We are so pleased you enjoyed your cleaning appointment and we were able to assist with those coffee stains. Our technicians take pride in their work. Give us a call back for your next appointment.
communication and the turn around time for appointments. Technician’s are always on time and courteous.
Thank you for your feedback and review. We are pleased to hear you enjoyed your cleaning. Give us a call back for your next appointment.
Thank You so much for the carpet cleaning job. The couple that came and did the job, did a very good job and they were very nice.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Technician always asked if the work performed met our satisfaction for each room and future completed. Very courteous.
Thank you for your feedback and review. We are delighted to hear we were able to meet your expectations. Give us a call back for your next cleaning.
Great customer service, quick and did a good job
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
The technician that serviced our commercial business was timely, professional, personable, and efficient.
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
I appreciate that the technician arrived when scheduled and performed the work in the scheduled timeframe. I also am very glad that the method used leaves no residue or toxic fumes that might harm people or pets!
Thank you for your feedback and review. We are so pleased to hear you were happy with your service. Give us a call back for your next cleaning.
The price that the estimator quoted us was almost half of what we ended up being charged for the cleaning, even though the Estimator walked through the house and looked at each area in person. The quality of the cleaning low and there were many spots left on the carpet after cleaning. It was so bad that we decided to manually go over certain areas again ourselves. Overall the cleaning ended up being a higher cost and lower quality than I expected. I would appreciate a better understanding of why I was charged more than I was estimated and if I can be partially refunded based on the poor quality of the work.
Thank you for your feedback. We apologize you were not satisfied with your appointment. We are investigating at this time and will be getting back with you, when it has been completed. We have a 30 day satisfaction and will be reaching out to you shortly.
Allow the technician to apply the military discount at the time of payment, versus being told it had to be applied when booking the appointment.
Thank you for your feedback. At the time of booking the customer service department applies discounts this helps customers have a idea of the estimated cleaning cost. This makes it easier for the technician after the service has been rendered to accept payment and move on to his next appointment. We are pleased you enjoyed your service. Give us a call for your next appointment.
Fortunately, the delivery person is a technician and saw that I should not accept delivery based on the backing coming apart and the edges of rug dingy from the glue.
Thank you for your feedback. We are pleased our technician was able to spot this. We take great pride in our work. We have in place a 30 day satisfaction. We are now proceeding with your cleaning and it should be ready the next couple of days.
The deodorizing spray was a rip off.
Thank you for your feedback. Our odor treatment is a great product with the constant humidity in your facility it is difficult for odor causing bacteria not to come back. We recommend a daily or weekly sanitation due to the nature of your business.
Clean the whole floor. If you won’t move furniture than ask the homeowner to move furniture that clearly needs to be cleaned under. Hire less lazy employees
Thank you for your feedback. We come as a one man or one lady team. We do this to keep our cost low for our customers, We do not want to take the risk by damaging any items or by hurting any of the employees. This is why we work around furniture the best way we can. We do not mind helping with small pieces this would be a small item charge and discretion of the technician performing the cleaning.
Tried to extort us for 3 times as much as your original estimate! You didn't get the carpets clean of high traffic stains even though you ultimately charged us double your estimate.
Thank you for your feedback and review. We provided you with a estimate based off 3 rooms for your estimate. When we got to your home it was a different project scope with more work that needed to be done. We also gave you a 30 percent discount. We do not know how long the stains have been present or what they were caused by we just work our best to get your job completed to the best of our ability.
quality work, friendly staff
Thank you for your feedback and review. It was our pleasure to assist through the cleaning process. Give us a call for your next appointment.
My carpet looked brand new again and it smells so fresh
Always good!
Thank you for your review. We are pleased to hear you were delighted with your service. Give us a call back for your next appointment.
Timely service, knowledgeable technician and excellent results
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
They were quick and on time!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Zerorez offers a variety services for carpeting and tile. Their prices are competitive and best part is you get top notch cleaning for the cost.
The service technicians are always friendly and very professional in the way they complete your service.
Zerorez has been my preferred carpet cleaning service since 2016 and will continue to be so for the future.
Thank you for your feedback and results. We are so pleased time after time we are exceeding your expectations. Thank you for allowing us to work with you. Give us a call for your next appointment.
Their technician damaged my coffee table while he was cleaning my sofa. The top part of my table is destroyed and there was no way to repair it. I ordered a new table. They charged me $228 for cleaning just a small area of my sofa not the entire sofa. In addition I paid $975.84 to buy a new table. This was ridiculous. I’m not happy at all. Zero star.