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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and results. We are so pleased time after time we are exceeding your expectations. Thank you for allowing us to work with you. Give us a call for your next appointment.
Really good technician, Will. Came and explained everything and yes, up-sold me a bit but the results were phenomenal. Looks like a whole new space. Highly recommend. Smells great, looks great. Much cleaner.
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
Luis was very friendly and professional. He was very informative. I was very happy with the way my carpets and ottomon turned out. They were very clean and bright.
Thank you for your feedback and review. We are delighted to hear your service went well and we were able to exceed your expectations. Give us a call back for your next appointment.
Able to remove stains
Thank you for your feedback and review. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
I love the safety of the products and the execution of the service was fantastic
Thank you for your feedback and review. It was our pleasure to assist you. We are so pleased you were happy with your service. Give us a call back for your next appointment.
Wear booties over shoes. Try to keep door closed as much as possible during cleaning.
Thank you for your feedback and review. We appreciated your time and business. We are working on some other ways to help with the door opening while the technicians are cleaning. Give us a call back for your next cleaning.
Made my 20 year old carpet look like new!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Timely effective cleaning from a friendly and knowledgeable service provider
Thank you for your feedback and review. We are pleased you were happy with your service. Give us a call back for your next appointment.
Staff was very professional.
Thank you for your feedback and review. It was our pleasure to assist you. Give us a call back for your next appointment.
I guess we should’ve pulled the sofa away from the wall to have the back done. He did the back of the sectional where it was not against the wall. But could’ve easily pulled the sofa from thrall to clean the back, or even the sectional. Was it our fault for not pulling them away from the wall?
Thank you for your feedback. As we come as a one man or one lady team. We do not do any pulling on furniture. This could easily rip material, damage legs and so forth. We do not want to harm our technicians We have tried multiple times to reach you. If you would like to speak with us further about coming back out to clean the backing of your upholstery give us a call back at your earliest convenience.
Quick, affordable, and professional❤️❤️❤️
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
We wish to acknowledge Will Hobbs our technician.Wonderful personality and outstanding service.Kudos to having him on your team.Keep him around! Very pleased with the results of the carpet care.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next cleaning.
Great job by Ron & Rich!!!
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
My whole house smells amazing and my carpets are clean ! It was fast and my cleaner was nice and professional! Would definitely recommend and be a returning customer
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
Honestly I was just disappointed that I paid for a service where I could have gotten the same results with a Bissell.
Thank you for your feedback and review. We were reaching out to you in regards to your cleaning. This is the first time we have heard you were unsatisfied. We apologize you were not satisfied with your cleaning that was performed. Give us a call back so we can assist on how we can better serve you.
Very well done job !
Thank you for your feedback and review. We are so pleased to hear you are now enjoying your freshly cleaned Terracotta Flooring. Give us a call back for your next appointment.
Excellent job. quick scheduling and good communication
Thank you for your feedback and review. We are so pleased we were able to meet your expectations and assist through the cleaning process. Give us a call back for your next cleaning.
Promptness, professional and courteous
Thank you for your feedback and review we are so pleased we were able to meet your expectations. Give us a call back for your next cleaning.
Technician was on time and called ahead. I was pleased with outcome of the carpet cleaning
Thank you for your feedback and review. We are so pleased we were able to assist you and was able to meet your expectations. Give us a call back for your next cleaning.
Quick, efficient, timely, thorough, my carpet, tile and grout are very clean! Great Job Zero-Rez!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
I sent you an Email complaining about charges for work that was not done. I have had no reply. I am unhappy
Thank you for speaking with us this morning regarding the confusion with your staircase. We are pleased we were able to resolve this concern.
Your company is all about nickel and diming people. NEVER again will I use you.
Thank you for your feedback. We apologize you were not happy with your service. When we perform a general estimate based off information that is provided. This is finalized and confirmed by the certified technician. Different products are then recommended depending on what you would like done to your areas of concern by communicating any additional pricing.
Suggested very expensive deodorizer at $200, I said no so the carpet had no smell. I am wondering if it was just water. The carpet unless I prespotted it was not clean.
I am having you come out.
The carpet still had some oder in one room, so possibly not cleaned entirely either.
Thank you for your feedback and review. We use a pre-spray before cleaning. We also speak with our customer's regarding needs and we address those by giving recommendations along with communicating any additional pricing. Our ZR Water we use is different and this is what makes us unique. Pricing everywhere is going up in daily living our method still remains positive by helping enrich, enhance and by elevating our clients lives.
I appreciated that when I called with a concern, the customer service team responded immediately with a solution and made it right. Good customer service is what it is about.
Thank you for your feedback and review. We are pleased we were able to meet your expectations. Give us a call back for your next appointment.
Very professional - from scheduling to job completion.
Thank you for your feedback and review. We are so pleased we were able to assist you thru the process. Give us a call back for your next appointment.
You have an ad that stated $149.00 with an asterik for 3 rooms. I had my basement done (less than 3 rooms) and stairs. and the total came out to $298.00 with a discount because I complained of the cost. The technician came late and overall did a good job and was in a hurry to leave. Did not tell me post care on the carpet. Too expensive. Your ads are misleading. $50.00 to ad scent to the rug? I will go somewhere else after this.
Thank you for your feedback. Zerorez strives to provide a 5-star experience and we apologize you were unsatisfied with your service. As we travel distances, we must set arrival windows. Basement areas tend to be larger and this cleaning was done by square footage. We have a 30-day workmanship satisfaction policy. We will review the ads with our marketing team and hope you give us another chance.
Very professional company..Called ahead,arrived on time, and carpets look like new.Technician did a great and thorough job. Highly recommend Zerorez.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Very easy process, timely scheduling, estimate over phone was accurate and helpful, the communication was excellent when en route, technician was incredibly good and polite and overall this whole experience was wonderful and my carpets look amazing!
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Pet odor treatment services
Thank you for your feedback and review. We are so pleased you were happy with your service. Give us a call back for your next appointment.
Always on time, thorough and professional!
Thank you for feedback and review. We are delighted to hear you were happy with your results. Give us a call back for your next appointment.
Zerorez offers a variety services for carpeting and tile. Their prices are competitive and best part is you get top notch cleaning for the cost.
The service technicians are always friendly and very professional in the way they complete your service.
Zerorez has been my preferred carpet cleaning service since 2016 and will continue to be so for the future.